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Red Bank Group Practice vs Mile Lane Health Centre

Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.

Can the survey tell them apart?

Red Bank Group Practice and Mile Lane Health Centre cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.

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Side by side

MeasureRed Bank Group PracticeM26 2SPMile Lane Health CentreBL8 2JR
Practice score (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice score72.895% interval 62.0 to 81.6100 survey answers76.295% interval 70.3 to 81.2102 survey answers
Label (against the England average)Cannot be told apart from the England averageCannot be told apart from the England average
Patients who describe the practice as good66.6%95% interval 51.3% to 79.0%, 100 answers73.2%95% interval 65.1% to 80.1%, 102 answers
Access (mean of the two below)87.2%95% interval 82.9% to 90.2%83.1%95% interval 77.3% to 87.1%
Appointments within two weeks of booking95.3%95% interval 90.0% to 97.8%, 1,917 appointments90.7%95% interval 81.9% to 95.5%, 1,110 appointments
Calls answered by the practice79.1%95% interval 72.4% to 84.5%, 3,626 calls75.4%95% interval 67.9% to 81.7%, 3,060 calls
More survey questions (not part of the rating)
Getting through on the phone28.0%95% interval 16.2% to 43.8%, 92 answers48.8%95% interval 40.1% to 57.5%, 96 answers
Reception and admin team74.1%95% interval 58.6% to 85.2%, 95 answers72.6%95% interval 64.3% to 79.5%, 101 answers
Having a preferred professional33.8%95% interval 21.2% to 49.3%, 98 answers46.5%95% interval 38.2% to 55.0%, 102 answers
Seeing your preferred professional37.5%95% interval 16.8% to 64.1%, 32 answers69.0%95% interval 56.7% to 79.1%, 50 answers
Knowing the next step88.0%95% interval 73.8% to 95.1%, 89 answers77.5%95% interval 69.4% to 83.9%, 97 answers
Contacting the practice54.0%95% interval 39.0% to 68.4%, 98 answers68.1%95% interval 59.6% to 75.6%, 99 answers
Wait for an appointment72.5%95% interval 56.0% to 84.5%, 85 answers72.0%95% interval 63.1% to 79.4%, 89 answers
Being listened to77.6%95% interval 62.4% to 87.8%, 95 answers86.3%95% interval 79.2% to 91.2%, 98 answers
Care and concern82.0%95% interval 67.4% to 91.0%, 96 answers82.7%95% interval 75.1% to 88.4%, 97 answers
Confidence and trust91.8%95% interval 78.8% to 97.1%, 92 answers94.6%95% interval 89.0% to 97.4%, 95 answers
Involvement in decisions90.9%95% interval 77.3% to 96.7%, 89 answers98.7%95% interval 94.6% to 99.7%, 91 answers
Needs met89.3%95% interval 75.9% to 95.7%, 95 answers89.9%95% interval 83.3% to 94.0%, 96 answers
Vaccinations and screening (NHS England QOF, not part of the rating)
Babies at 8 months94.0%95% interval 85.6% to 97.7%, 67 patients100.0%95% interval 92.1% to 100.0%, 45 patients
Children at 18 months86.3%95% interval 76.6% to 92.4%, 73 patients95.2%95% interval 84.2% to 98.7%, 42 patients
Children at 5 years83.8%95% interval 73.3% to 90.7%, 68 patients57.9%95% interval 45.0% to 69.8%, 57 patients
Women aged 25 to 4978.2%95% interval 75.9% to 80.4%, 1,317 patients75.8%95% interval 72.6% to 78.7%, 760 patients
Women aged 50 to 6477.9%95% interval 75.0% to 80.5%, 854 patients83.0%95% interval 79.6% to 86.0%, 513 patients
Facts (NHS England, not part of the rating)
Registered patients9,009August 20265,477August 2026
Primary care networkHorizon PCNHorizon PCN
Phone0161 72420420161 7647804
Friends and Family Test (its own feedback)93.5% good or very good93 answers, June 202694.3% good or very good87 answers, June 2026
Appointments (one month)3,070 in August 2026Same day 43.0%; face to face 62.3%1,792 in August 2026Same day 37.5%; face to face 59.6%
Antibiotic items per STAR-PU (one year)0.71England 0.74, April 2025 to March 20260.70England 0.74, April 2025 to March 2026
GPs (full-time equivalent)1.5 qualified permanent1.5 including trainees and locums6,033 patients per permanent GP1.7 qualified permanent1.7 including trainees and locums3,209 patients per permanent GP
CQC rating (a separate source)GoodGood

“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

The full pages

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences