Crawley · Compare
Pound Hill Medical Group vs Furnace Green Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Pound Hill Medical Group and Furnace Green Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Pound Hill Medical GroupRH10 7DX | Furnace Green SurgeryRH10 6JN |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 81.8likely range 68.4 to 88.7108 survey answers | 69.8likely range 62.9 to 75.593 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 83.6%likely range 64.6% to 93.4%, 108 answers | 73.7%likely range 64.5% to 81.2%, 93 answers |
| Access (mean of the two below) | 77.3%likely range 73.8% to 80.4%Clearly higher | 60.6%likely range 52.0% to 68.0% |
| Appointments within two weeks of booking | 81.9%likely range 76.8% to 86.1%, 4,014 appointments | 70.1%likely range 61.5% to 77.5%, 1,863 appointments |
| Calls answered by the practice | 72.6%likely range 67.6% to 77.2%, 6,854 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 64.0%likely range 43.7% to 80.2%, 102 answers | 69.7%likely range 60.3% to 77.7%, 92 answers |
| Reception and admin team | 90.8%likely range 72.6% to 97.3%, 103 answers | 76.1%likely range 67.1% to 83.2%, 93 answers |
| Having a preferred professional | 29.6%likely range 15.3% to 49.4%, 108 answers | 30.7%likely range 22.7% to 40.0%, 94 answers |
| Seeing your preferred professional | 34.1%likely range 11.2% to 68.0%, 34 answers | 25.1%likely range 13.8% to 41.4%, 33 answers |
| Knowing the next step | 91.0%likely range 72.2% to 97.5%, 97 answers | 80.0%likely range 71.2% to 86.6%, 91 answers |
| Contacting the practice | 71.3%likely range 51.0% to 85.6%, 103 answers | 65.1%likely range 55.6% to 73.5%, 94 answers |
| Wait for an appointment | 74.9%likely range 54.0% to 88.4%, 97 answers | 45.1%likely range 35.4% to 55.1%, 84 answers |
| Being listened to | 92.6%likely range 75.2% to 98.1%, 105 answers | 87.9%likely range 80.1% to 92.9%, 89 answers |
| Care and concern | 88.8%likely range 70.4% to 96.3%, 105 answers | 80.8%likely range 72.0% to 87.3%, 89 answers |
| Confidence and trust | 95.4%likely range 78.9% to 99.1%, 104 answers | 92.8%likely range 86.0% to 96.5%, 88 answers |
| Involvement in decisions | 97.9%likely range 81.7% to 99.8%, 98 answers | 95.3%likely range 89.1% to 98.1%, 86 answers |
| Needs met | 96.7%likely range 80.6% to 99.5%, 103 answers | 82.1%likely range 73.5% to 88.3%, 90 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 85.7%likely range 79.8% to 90.1%, 175 patients | 92.7%likely range 82.7% to 97.1%, 55 patients |
| Children at 18 months | 86.2%likely range 80.6% to 90.4%, 189 patients | 92.6%likely range 83.9% to 96.8%, 68 patients |
| Children at 5 years | 77.6%likely range 71.2% to 82.9%, 192 patients | 82.0%likely range 70.5% to 89.6%, 61 patients |
| Women aged 25 to 49 | 70.2%likely range 68.5% to 71.8%, 2,867 patients | 70.4%likely range 67.8% to 73.0%, 1,181 patients |
| Women aged 50 to 64 | 76.1%likely range 73.9% to 78.2%, 1,497 patients | 79.8%likely range 76.3% to 83.0%, 550 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 16,803August 2026 | 6,906August 2026 |
| Primary care network | Healthy Crawley PCN | Healthy Crawley PCN |
| Phone | 01293 540620 | 01293 611063 |
| Friends and Family Test (its own feedback) | No results for June 2026 | No results for June 2026 |
| Appointments (one month) | 5,208 in August 2026Same day 47.7%; face to face 82.6% | 2,752 in August 2026Same day 37.1%; face to face 58.2% |
| Antibiotic items per STAR-PU (one year) | 0.67England 0.74, April 2025 to March 2026 | 0.73England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 8.1 qualified permanent10.3 including trainees and locums2,067 patients per permanent GP | 4.1 qualified permanent7.6 including trainees and locums1,683 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.