Greenwich · Compare
Plumstead H/C PMS vs Abbey Wood Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Abbey Wood Surgery’s Practice Grade is clearly higher than Plumstead H/C PMS’s: its likely range lies wholly above.
Side by side
| Measure | Plumstead H/C PMSSE18 1BB | Abbey Wood SurgerySE2 9AT |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 60.9likely range 48.3 to 72.2100 survey answers | 81.1likely range 77.1 to 84.4125 survey answersClearly higher |
| Label (against the England average) | No label | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 58.1%likely range 40.2% to 74.1%, 100 answers | 78.5%likely range 73.0% to 83.0%, 125 answers |
| Access (mean of the two below) | 67.3%likely range 63.9% to 70.6% | 87.1%likely range 83.0% to 90.2%Clearly higher |
| Appointments within two weeks of booking | 89.7%likely range 86.1% to 92.4%, 5,529 appointments | 99.6%likely range 96.3% to 100.0%, 1,912 appointmentsClearly higher |
| Calls answered by the practice | 44.8%likely range 38.9% to 50.9%, 5,400 calls | 74.5%likely range 67.0% to 80.7%, 3,175 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 28.8%likely range 15.3% to 47.4%, 96 answers | 76.5%likely range 70.9% to 81.3%, 123 answers |
| Reception and admin team | 61.2%likely range 42.9% to 76.8%, 98 answers | 83.4%likely range 78.3% to 87.5%, 121 answers |
| Having a preferred professional | 40.3%likely range 24.5% to 58.5%, 99 answers | 48.9%likely range 42.9% to 54.9%, 126 answers |
| Seeing your preferred professional | 29.7%likely range 10.5% to 60.3%, 36 answers | 58.9%likely range 50.5% to 66.9%, 66 answers |
| Knowing the next step | 71.1%likely range 50.9% to 85.3%, 83 answers | 85.0%likely range 79.9% to 88.9%, 115 answers |
| Contacting the practice | 42.1%likely range 26.0% to 60.1%, 99 answers | 74.9%likely range 69.2% to 79.8%, 122 answers |
| Wait for an appointment | 36.2%likely range 20.1% to 56.0%, 84 answers | 82.4%likely range 76.8% to 86.8%, 108 answers |
| Being listened to | 65.4%likely range 46.4% to 80.6%, 92 answers | 84.5%likely range 79.5% to 88.4%, 122 answers |
| Care and concern | 67.1%likely range 48.0% to 81.8%, 92 answers | 82.9%likely range 77.7% to 87.0%, 122 answers |
| Confidence and trust | 84.9%likely range 66.4% to 94.1%, 88 answers | 89.7%likely range 85.3% to 92.9%, 121 answers |
| Involvement in decisions | 82.7%likely range 63.6% to 92.9%, 85 answers | 89.6%likely range 85.1% to 92.9%, 115 answers |
| Needs met | 79.9%likely range 61.3% to 90.9%, 92 answers | 87.1%likely range 82.3% to 90.7%, 119 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 85.8%likely range 79.4% to 90.4%, 155 patients | 76.1%likely range 62.1% to 86.1%, 46 patients |
| Children at 18 months | 73.6%likely range 66.0% to 80.1%, 148 patients | 77.4%likely range 64.5% to 86.5%, 53 patients |
| Children at 5 years | 63.3%likely range 55.5% to 70.4%, 158 patients | 56.3%likely range 42.3% to 69.3%, 48 patients |
| Women aged 25 to 49 | 62.5%likely range 60.6% to 64.3%, 2,719 patients | 63.7%likely range 60.9% to 66.4%, 1,172 patients |
| Women aged 50 to 64 | 72.3%likely range 69.8% to 74.6%, 1,310 patients | 72.5%likely range 68.8% to 75.9%, 603 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 15,046August 2026 | 6,960August 2026 |
| Primary care network | Unity (Greenwich) PCN | Unity (Greenwich) PCN |
| Phone | 020 83165472 | 020 83107066 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 100.0% good or very good6 answers, June 2026 |
| Appointments (one month) | 5,633 in August 2026Same day 19.0%; face to face 36.2% | 2,801 in August 2026Same day 62.3%; face to face 27.0% |
| Antibiotic items per STAR-PU (one year) | 0.75England 0.74, April 2025 to March 2026 | 0.73England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.6 qualified permanent4.8 including trainees and locums3,243 patients per permanent GP | 4.9 qualified permanent4.9 including trainees and locums1,422 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s whole margin of error lies above every other practice’s here. When the margins overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.