Southwark · Compare
Penrose Surgery vs The Villa Street Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Villa Street Medical Centre’s Practice score is clearly higher than Penrose Surgery’s: its 95% interval lies wholly above.
Side by side
| Measure | Penrose SurgerySE17 3DW | The Villa Street Medical CentreSE17 2EL |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 68.095% interval 57.8 to 75.5118 survey answers | 84.995% interval 78.9 to 88.9105 survey answersClearly higher |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 75.2%95% interval 60.8% to 85.6%, 118 answers | 85.0%95% interval 76.8% to 90.6%, 105 answers |
| Access (mean of the two below) | 51.0%95% interval 45.1% to 56.5% | 84.4%95% interval 79.5% to 88.1%Clearly higher |
| Appointments within two weeks of booking | 60.5%95% interval 54.6% to 66.0%, 4,226 appointments | 87.7%95% interval 80.7% to 92.4%, 1,900 appointmentsClearly higher |
| Calls answered by the practice | Not in the grade: no phone data | 81.1%95% interval 74.0% to 86.7%, 3,013 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 54.5%95% interval 39.2% to 68.9%, 106 answers | 75.8%95% interval 66.2% to 83.3%, 96 answers |
| Reception and admin team | 89.9%95% interval 77.4% to 95.8%, 116 answers | 97.6%95% interval 92.4% to 99.3%, 103 answers |
| Having a preferred professional | 19.6%95% interval 10.6% to 33.6%, 118 answers | 42.0%95% interval 32.9% to 51.6%, 106 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 47.7%95% interval 34.5% to 61.2%, 52 answers |
| Knowing the next step | 88.3%95% interval 74.9% to 95.0%, 109 answers | 85.8%95% interval 77.7% to 91.3%, 104 answers |
| Contacting the practice | 69.4%95% interval 54.5% to 81.1%, 115 answers | 83.4%95% interval 75.0% to 89.4%, 104 answers |
| Wait for an appointment | 51.8%95% interval 36.6% to 66.6%, 104 answers | 77.7%95% interval 68.4% to 84.8%, 99 answers |
| Being listened to | 84.5%95% interval 70.5% to 92.5%, 110 answers | 92.0%95% interval 85.0% to 95.9%, 103 answers |
| Care and concern | 85.4%95% interval 71.6% to 93.1%, 111 answers | 89.6%95% interval 82.0% to 94.2%, 102 answers |
| Confidence and trust | 92.1%95% interval 79.7% to 97.2%, 109 answers | 99.1%95% interval 94.8% to 99.9%, 103 answers |
| Involvement in decisions | 92.7%95% interval 79.8% to 97.6%, 99 answers | 94.7%95% interval 88.3% to 97.7%, 98 answers |
| Needs met | 88.0%95% interval 74.6% to 94.8%, 108 answers | 94.6%95% interval 88.2% to 97.6%, 100 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 82.1%95% interval 74.1% to 88.0%, 117 patients | 87.5%95% interval 79.0% to 92.9%, 88 patients |
| Children at 18 months | 75.4%95% interval 66.8% to 82.4%, 114 patients | 81.4%95% interval 71.9% to 88.2%, 86 patients |
| Children at 5 years | 56.2%95% interval 45.8% to 66.0%, 89 patients | 76.4%95% interval 65.4% to 84.7%, 72 patients |
| Women aged 25 to 49 | 55.8%95% interval 54.3% to 57.2%, 4,622 patients | 64.3%95% interval 62.4% to 66.2%, 2,387 patients |
| Women aged 50 to 64 | 75.6%95% interval 72.6% to 78.3%, 860 patients | 77.2%95% interval 73.8% to 80.2%, 657 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 15,824August 2026 | 8,849August 2026 |
| Primary care network | North Southwark PCN | North Southwark PCN |
| Phone | 02077 033677 | 020 77037393 |
| Friends and Family Test (its own feedback) | 82.6% good or very good86 answers, June 2026 | 94.2% good or very good138 answers, June 2026 |
| Appointments (one month) | 4,239 in August 2026Same day 26.2%; face to face 81.6% | 3,177 in August 2026Same day 32.9%; face to face 61.8% |
| Antibiotic items per STAR-PU (one year) | 0.42England 0.74, April 2025 to March 2026 | 0.44England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.7 qualified permanent4.7 including trainees and locums3,391 patients per permanent GP | 5.7 qualified permanent8.6 including trainees and locums1,567 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.