Somerset · Compare
Penn Hill Surgery, Yeovil vs Oaklands Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Penn Hill Surgery, Yeovil and Oaklands Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Penn Hill Surgery, YeovilBA20 1SB | Oaklands SurgeryBA21 5RL |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 75.4likely range 63.8 to 83.6103 survey answers | 56.5likely range 46.4 to 66.7101 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 74.1%likely range 57.7% to 85.7%, 103 answers | 48.5%likely range 34.3% to 63.0%, 101 answers |
| Access (mean of the two below) | 78.2%likely range 74.0% to 81.7% | 74.9%likely range 70.6% to 78.5% |
| Appointments within two weeks of booking | 87.6%likely range 82.3% to 91.5%, 3,046 appointmentsClearly higher | 71.6%likely range 64.3% to 77.8%, 2,584 appointments |
| Calls answered by the practice | 68.6%likely range 62.2% to 74.4%, 4,590 calls | 78.1%likely range 73.7% to 81.9%, 7,992 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 49.4%likely range 32.7% to 66.2%, 90 answers | 44.9%likely range 29.7% to 61.0%, 84 answers |
| Reception and admin team | 74.8%likely range 58.1% to 86.4%, 99 answers | 63.6%likely range 47.9% to 76.8%, 93 answers |
| Having a preferred professional | 28.5%likely range 16.2% to 44.9%, 103 answers | 20.4%likely range 11.0% to 34.7%, 101 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 84.7%likely range 69.1% to 93.2%, 100 answers | 74.6%likely range 59.1% to 85.6%, 92 answers |
| Contacting the practice | 70.6%likely range 53.9% to 83.2%, 101 answers | 48.6%likely range 33.8% to 63.6%, 94 answers |
| Wait for an appointment | 76.0%likely range 58.2% to 87.8%, 87 answers | 29.0%likely range 16.7% to 45.3%, 85 answers |
| Being listened to | 89.3%likely range 74.3% to 96.0%, 97 answers | 72.8%likely range 57.2% to 84.4%, 91 answers |
| Care and concern | 88.0%likely range 72.8% to 95.2%, 98 answers | 66.4%likely range 50.6% to 79.3%, 91 answers |
| Confidence and trust | 92.9%likely range 79.1% to 97.8%, 98 answers | 84.0%likely range 69.4% to 92.4%, 91 answers |
| Involvement in decisions | 92.6%likely range 77.2% to 97.9%, 85 answers | 83.6%likely range 68.3% to 92.4%, 84 answers |
| Needs met | 90.0%likely range 75.4% to 96.4%, 98 answers | 79.2%likely range 64.0% to 89.1%, 91 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 87.9%likely range 79.6% to 93.1%, 91 patients | 85.4%likely range 79.0% to 90.0%, 157 patients |
| Children at 18 months | 88.5%likely range 80.1% to 93.6%, 87 patients | 84.3%likely range 77.8% to 89.1%, 159 patients |
| Children at 5 years | 83.8%likely range 75.3% to 89.8%, 99 patients | 79.6%likely range 73.8% to 84.5%, 216 patients |
| Women aged 25 to 49 | 61.5%likely range 59.1% to 63.8%, 1,676 patients | 52.4%likely range 50.6% to 54.1%, 3,109 patients |
| Women aged 50 to 64 | 76.2%likely range 73.3% to 79.0%, 854 patients | 62.3%likely range 59.6% to 65.0%, 1,255 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,340August 2026 | 16,369August 2026 |
| Primary care network | Yeovil PCN | Yeovil PCN |
| Phone | 01935 470800 | 01935 473068 |
| Friends and Family Test (its own feedback) | 88.8% good or very good161 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 4,432 in August 2026Same day 61.3%; face to face 45.6% | 4,713 in August 2026Same day 37.7%; face to face 56.6% |
| Antibiotic items per STAR-PU (one year) | 0.65England 0.74, April 2025 to March 2026 | 0.48England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.5 qualified permanent9.4 including trainees and locums2,305 patients per permanent GP | 6.4 qualified permanent8.5 including trainees and locums2,568 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.