Epping Forest · Compare
Palmerston Road Surgery vs Kings Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Palmerston Road Surgery and Kings Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Palmerston Road SurgeryIG9 5LT | Kings Medical CentreIG9 5LP |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 84.9likely range 80.5 to 88.190 survey answers | 82.7likely range 77.3 to 86.2118 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 89.0%likely range 83.6% to 92.8%, 90 answers | 89.2%likely range 82.0% to 93.8%, 118 answers |
| Access (mean of the two below) | 75.2%likely range 67.7% to 81.1% | 67.2%likely range 61.3% to 72.4% |
| Appointments within two weeks of booking | 67.2%likely range 55.4% to 77.2%, 1,035 appointments | 79.1%likely range 70.7% to 85.5%, 1,758 appointments |
| Calls answered by the practice | 83.0%likely range 73.9% to 89.4%, 1,863 callsClearly higher | 55.3%likely range 47.0% to 63.3%, 2,901 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 84.1%likely range 77.9% to 88.8%, 86 answers | 59.7%likely range 50.0% to 68.7%, 112 answers |
| Reception and admin team | 93.0%likely range 88.3% to 95.9%, 90 answers | 88.0%likely range 80.4% to 92.9%, 114 answers |
| Having a preferred professional | 45.6%likely range 38.5% to 52.9%, 89 answers | 33.1%likely range 25.0% to 42.3%, 119 answers |
| Seeing your preferred professional | 77.7%likely range 67.4% to 85.4%, 41 answers | 29.8%likely range 16.8% to 47.3%, 36 answers |
| Knowing the next step | 94.9%likely range 90.6% to 97.3%, 87 answers | 89.8%likely range 82.6% to 94.2%, 115 answers |
| Contacting the practice | 89.2%likely range 83.9% to 92.9%, 90 answers | 87.9%likely range 80.4% to 92.8%, 117 answers |
| Wait for an appointment | 76.0%likely range 69.1% to 81.7%, 86 answers | 72.7%likely range 63.1% to 80.6%, 106 answers |
| Being listened to | 94.3%likely range 89.9% to 96.8%, 89 answers | 87.0%likely range 79.2% to 92.2%, 112 answers |
| Care and concern | 95.8%likely range 91.8% to 97.9%, 89 answers | 87.3%likely range 79.5% to 92.4%, 112 answers |
| Confidence and trust | 95.3%likely range 91.1% to 97.5%, 88 answers | 95.2%likely range 89.3% to 98.0%, 113 answers |
| Involvement in decisions | 96.8%likely range 93.1% to 98.6%, 88 answers | 92.8%likely range 85.9% to 96.5%, 105 answers |
| Needs met | 92.8%likely range 88.1% to 95.8%, 89 answers | 90.1%likely range 82.9% to 94.5%, 114 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.0%likely range 83.8% to 97.9%, 50 patients | 84.7%likely range 73.5% to 91.8%, 59 patients |
| Children at 18 months | 70.7%likely range 55.5% to 82.4%, 41 patients | 75.6%likely range 65.1% to 83.8%, 78 patients |
| Children at 5 years | 66.1%likely range 53.0% to 77.1%, 56 patients | 72.2%likely range 62.5% to 80.1%, 97 patients |
| Women aged 25 to 49 | 69.1%likely range 65.8% to 72.2%, 780 patients | 75.3%likely range 72.9% to 77.5%, 1,357 patients |
| Women aged 50 to 64 | 79.0%likely range 74.8% to 82.6%, 409 patients | 80.1%likely range 77.2% to 82.8%, 801 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,540August 2026 | 7,840August 2026 |
| Primary care network | Loughton Buckhurst Hill & Chigwell PCN | Loughton Buckhurst Hill & Chigwell PCN |
| Phone | 020 85041552 | 020 85040122 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 3 answers in June 2026; shares not published below 5 |
| Appointments (one month) | 1,089 in August 2026Same day 32.1%; face to face 87.8% | 2,440 in August 2026Same day 20.7%; face to face 92.6% |
| Antibiotic items per STAR-PU (one year) | 0.66England 0.74, April 2025 to March 2026 | 0.43England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.3 qualified permanent1.3 including trainees and locums3,405 patients per permanent GP | 4.7 qualified permanent9.8 including trainees and locums1,661 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.