Castle Point · Compare
Oaklands Surgery vs The Island Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Oaklands Surgery and The Island Surgery cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Oaklands SurgerySS8 0JA | The Island SurgerySS8 0JA |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 60.495% interval 52.9 to 67.1127 survey answers | 70.895% interval 63.1 to 77.489 survey answers |
| Label (against the England average) | No label | No label |
| Patients who describe the practice as good | 63.9%95% interval 53.3% to 73.3%, 127 answers | 66.1%95% interval 55.3% to 75.4%, 89 answers |
| Access (mean of the two below) | 52.1%95% interval 47.6% to 56.5% | 81.6%95% interval 77.2% to 85.1%Clearly higher |
| Appointments within two weeks of booking | 64.6%95% interval 56.9% to 71.6%, 2,444 appointments | 82.6%95% interval 76.0% to 87.6%, 2,497 appointmentsClearly higher |
| Calls answered by the practice | 39.6%95% interval 34.7% to 44.7%, 7,495 calls | 80.6%95% interval 74.8% to 85.3%, 4,529 callsClearly higher |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 44.1%95% interval 33.9% to 54.9%, 122 answers | 63.3%95% interval 52.5% to 73.0%, 89 answers |
| Reception and admin team | 76.5%95% interval 66.3% to 84.3%, 123 answers | 80.5%95% interval 70.6% to 87.7%, 88 answers |
| Having a preferred professional | 20.0%95% interval 12.9% to 29.8%, 126 answers | 35.2%95% interval 25.7% to 46.1%, 88 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 85.2%95% interval 75.8% to 91.3%, 120 answers | 76.8%95% interval 66.3% to 84.8%, 85 answers |
| Contacting the practice | 59.6%95% interval 49.0% to 69.4%, 127 answers | 74.5%95% interval 64.0% to 82.7%, 88 answers |
| Wait for an appointment | 51.8%95% interval 40.6% to 62.8%, 110 answers | 52.8%95% interval 41.8% to 63.5%, 85 answers |
| Being listened to | 77.6%95% interval 67.5% to 85.2%, 125 answers | 85.6%95% interval 76.3% to 91.6%, 88 answers |
| Care and concern | 76.1%95% interval 66.0% to 83.9%, 126 answers | 82.4%95% interval 72.8% to 89.2%, 89 answers |
| Confidence and trust | 90.7%95% interval 82.5% to 95.3%, 123 answers | 94.9%95% interval 87.7% to 98.0%, 86 answers |
| Involvement in decisions | 80.6%95% interval 70.4% to 87.9%, 114 answers | 87.8%95% interval 78.7% to 93.4%, 84 answers |
| Needs met | 83.2%95% interval 73.7% to 89.8%, 122 answers | 87.4%95% interval 78.4% to 93.0%, 88 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 87.9%95% interval 79.6% to 93.1%, 91 patients | 83.6%95% interval 72.9% to 90.6%, 67 patients |
| Children at 18 months | 84.4%95% interval 75.8% to 90.3%, 96 patients | 86.9%95% interval 76.2% to 93.2%, 61 patients |
| Children at 5 years | 90.1%95% interval 82.3% to 94.7%, 91 patients | 88.7%95% interval 77.4% to 94.7%, 53 patients |
| Women aged 25 to 49 | 70.4%95% interval 68.1% to 72.6%, 1,533 patients | 68.7%95% interval 65.6% to 71.6%, 903 patients |
| Women aged 50 to 64 | 73.5%95% interval 70.5% to 76.2%, 916 patients | 71.5%95% interval 67.7% to 74.9%, 599 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 10,777August 2026 | 6,650August 2026 |
| Primary care network | Canvey PCN | Canvey PCN |
| Phone | 01268 209339 | 01268 686190 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 80.0% good or very good15 answers, June 2026 |
| Appointments (one month) | 4,141 in August 2026Same day 43.9%; face to face 100.0% | 2,523 in August 2026Same day 61.6%; face to face 36.2% |
| Antibiotic items per STAR-PU (one year) | 0.95England 0.74, April 2025 to March 2026 | 0.97England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.0 qualified permanent5.6 including trainees and locums5,353 patients per permanent GP | 2.0 qualified permanent2.0 including trainees and locums3,325 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.