Southend-on-Sea · Compare
North Avenue Surgery vs St Luke's Health Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
North Avenue Surgery and St Luke's Health Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | North Avenue SurgerySS2 4EQ | St Luke's Health CentreSS2 4BD |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 84.7likely range 82.0 to 86.9116 survey answers | 83.1likely range 77.6 to 87.2100 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 84.6%likely range 81.8% to 87.1%, 116 answers | 81.2%likely range 73.6% to 87.0%, 100 answers |
| Access (mean of the two below) | 84.7%likely range 78.6% to 89.2% | 87.3%likely range 83.1% to 90.4% |
| Appointments within two weeks of booking | 96.7%likely range 91.4% to 98.8%, 1,623 appointments | 96.1%likely range 92.4% to 98.0%, 2,988 appointments |
| Calls answered by the practice | 72.6%likely range 61.5% to 81.4%, 1,561 calls | 78.3%likely range 70.9% to 84.3%, 3,009 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 64.3%likely range 60.5% to 67.9%, 106 answers | 57.4%likely range 48.5% to 65.8%, 94 answers |
| Reception and admin team | 89.9%likely range 87.3% to 91.9%, 111 answers | 87.7%likely range 80.9% to 92.4%, 98 answers |
| Having a preferred professional | 34.3%likely range 30.9% to 37.9%, 114 answers | 26.0%likely range 19.2% to 34.2%, 100 answers |
| Seeing your preferred professional | 62.5%likely range 56.2% to 68.4%, 41 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 88.0%likely range 85.4% to 90.3%, 111 answers | 88.4%likely range 81.5% to 93.0%, 94 answers |
| Contacting the practice | 78.6%likely range 75.4% to 81.5%, 114 answers | 80.0%likely range 72.1% to 86.1%, 96 answers |
| Wait for an appointment | 81.9%likely range 78.7% to 84.8%, 101 answers | 90.3%likely range 83.3% to 94.5%, 87 answers |
| Being listened to | 88.6%likely range 86.0% to 90.8%, 108 answers | 84.8%likely range 77.5% to 90.0%, 98 answers |
| Care and concern | 86.6%likely range 83.7% to 88.9%, 109 answers | 81.4%likely range 73.7% to 87.2%, 98 answers |
| Confidence and trust | 97.7%likely range 96.2% to 98.6%, 109 answers | 95.4%likely range 90.3% to 97.9%, 98 answers |
| Involvement in decisions | 93.8%likely range 91.6% to 95.4%, 102 answers | 94.9%likely range 89.4% to 97.7%, 92 answers |
| Needs met | 93.3%likely range 91.2% to 95.0%, 112 answers | 95.4%likely range 90.1% to 97.9%, 95 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 84.2%likely range 69.6% to 92.6%, 38 patients | 87.1%likely range 76.6% to 93.3%, 62 patients |
| Children at 18 months | 83.7%likely range 70.0% to 91.9%, 43 patients | 91.4%likely range 82.5% to 96.0%, 70 patients |
| Children at 5 years | 84.8%likely range 69.1% to 93.3%, 33 patients | 84.2%likely range 74.4% to 90.7%, 76 patients |
| Women aged 25 to 49 | 74.8%likely range 71.1% to 78.2%, 568 patients | 71.5%likely range 69.0% to 73.9%, 1,277 patients |
| Women aged 50 to 64 | 72.7%likely range 66.9% to 77.8%, 253 patients | 72.0%likely range 68.2% to 75.5%, 578 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 3,288August 2026 | 7,347August 2026 |
| Primary care network | Southend Victoria PCN | Southend Victoria PCN |
| Phone | 01702 467215 | 0333 3210918 |
| Friends and Family Test (its own feedback) | 92.9% good or very good70 answers, June 2026 | 92.2% good or very good167 answers, June 2026 |
| Appointments (one month) | 1,759 in August 2026Same day 54.1%; face to face 47.4% | 3,783 in August 2026Same day 53.2%; face to face 55.7% |
| Antibiotic items per STAR-PU (one year) | 0.94England 0.74, April 2025 to March 2026 | 1.07England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.3 qualified permanent1.4 including trainees and locums2,569 patients per permanent GP | 1.5 qualified permanent3.6 including trainees and locums4,920 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.