West Suffolk · Compare
Mount Farm Surgery vs Swan Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Mount Farm Surgery and Swan Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Mount Farm SurgeryIP32 7EW | Swan SurgeryIP33 1AE |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 70.6likely range 58.8 to 79.4111 survey answers | 81.4likely range 73.0 to 87.4116 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 70.9%likely range 54.1% to 83.5%, 111 answers | 79.0%likely range 67.0% to 87.5%, 116 answers |
| Access (mean of the two below) | 69.6%likely range 66.3% to 72.5% | 86.8%likely range 84.8% to 88.1%Clearly higher |
| Appointments within two weeks of booking | 83.7%likely range 79.1% to 87.4%, 4,655 appointments | 96.3%likely range 94.3% to 97.6%, 8,002 appointmentsClearly higher |
| Calls answered by the practice | 55.4%likely range 50.7% to 60.0%, 9,163 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 37.6%likely range 22.9% to 54.9%, 105 answers | 49.5%likely range 36.2% to 62.9%, 100 answers |
| Reception and admin team | 94.8%likely range 81.1% to 98.7%, 104 answers | 91.0%likely range 80.8% to 96.1%, 114 answers |
| Having a preferred professional | 21.5%likely range 10.9% to 38.1%, 109 answers | 22.2%likely range 13.5% to 34.4%, 116 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 30.2%likely range 12.8% to 56.0%, 30 answers |
| Knowing the next step | 83.1%likely range 66.5% to 92.4%, 103 answers | 89.8%likely range 79.2% to 95.3%, 112 answers |
| Contacting the practice | 68.9%likely range 51.6% to 82.1%, 107 answers | 77.3%likely range 65.1% to 86.1%, 116 answers |
| Wait for an appointment | 68.3%likely range 50.1% to 82.2%, 96 answers | 85.5%likely range 73.5% to 92.6%, 104 answers |
| Being listened to | 87.6%likely range 72.0% to 95.1%, 105 answers | 95.2%likely range 86.2% to 98.4%, 112 answers |
| Care and concern | 88.0%likely range 72.3% to 95.3%, 104 answers | 94.4%likely range 85.1% to 98.0%, 112 answers |
| Confidence and trust | 91.0%likely range 76.2% to 97.0%, 105 answers | 96.3%likely range 87.8% to 98.9%, 113 answers |
| Involvement in decisions | 91.6%likely range 76.5% to 97.3%, 101 answers | 96.5%likely range 87.8% to 99.1%, 108 answers |
| Needs met | 88.0%likely range 72.5% to 95.4%, 105 answers | 95.1%likely range 86.1% to 98.4%, 113 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.9%likely range 89.9% to 97.5%, 138 patients | 88.7%likely range 80.8% to 93.5%, 97 patients |
| Children at 18 months | 91.7%likely range 86.3% to 95.1%, 157 patients | 89.7%likely range 82.1% to 94.3%, 97 patients |
| Children at 5 years | 94.2%likely range 89.6% to 96.8%, 171 patients | 93.9%likely range 88.0% to 97.0%, 115 patients |
| Women aged 25 to 49 | 75.4%likely range 73.7% to 77.0%, 2,577 patients | 68.5%likely range 66.5% to 70.4%, 2,088 patients |
| Women aged 50 to 64 | 76.7%likely range 74.6% to 78.7%, 1,625 patients | 75.7%likely range 73.3% to 77.9%, 1,321 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 16,258August 2026 | 12,587August 2026 |
| Primary care network | Bury St Edmunds PCN | Bury St Edmunds PCN |
| Phone | 01284 769643 | 01284 770440 |
| Friends and Family Test (its own feedback) | No results for June 2026 | No results for June 2026 |
| Appointments (one month) | 6,196 in August 2026Same day 56.3%; face to face 50.4% | 9,132 in August 2026Same day 75.9%; face to face 80.4% |
| Antibiotic items per STAR-PU (one year) | 0.89England 0.74, April 2025 to March 2026 | 0.82England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.7 qualified permanent12.4 including trainees and locums2,439 patients per permanent GP | 7.4 qualified permanent9.3 including trainees and locums1,702 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.