Stockton-on-Tees · Compare
Melrose Surgery vs Kingsway Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Melrose Surgery and Kingsway Medical Centre cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Melrose SurgeryTS23 2JW | Kingsway Medical CentreTS23 2LS |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 78.695% interval 74.0 to 83.187 survey answers | 82.295% interval 71.4 to 89.396 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 95.8%95% interval 93.6% to 97.2%, 87 answersClearly higher | 78.8%95% interval 63.3% to 88.9%, 96 answers |
| Access (mean of the two below) | 38.2%95% interval 23.9% to 52.9% | 90.1%95% interval 87.0% to 92.3%Clearly higher |
| Appointments within two weeks of booking | 47.7%95% interval 33.4% to 62.4%, 635 appointments | 98.6%95% interval 95.1% to 99.6%, 2,200 appointmentsClearly higher |
| Calls answered by the practice | Not in the grade: no phone data | 81.5%95% interval 76.3% to 85.8%, 5,281 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 98.3%95% interval 96.6% to 99.1%, 84 answers | 49.5%95% interval 33.6% to 65.5%, 88 answers |
| Reception and admin team | 99.1%95% interval 97.8% to 99.7%, 85 answers | 85.3%95% interval 70.3% to 93.4%, 93 answers |
| Having a preferred professional | 36.5%95% interval 32.3% to 41.0%, 85 answers | 38.6%95% interval 24.6% to 54.7%, 95 answers |
| Seeing your preferred professional | 85.4%95% interval 79.8% to 89.6%, 38 answers | 51.5%95% interval 25.9% to 76.3%, 31 answers |
| Knowing the next step | 97.4%95% interval 95.5% to 98.5%, 83 answers | 87.6%95% interval 72.8% to 94.9%, 90 answers |
| Contacting the practice | 95.1%95% interval 92.8% to 96.8%, 84 answers | 67.9%95% interval 51.7% to 80.7%, 95 answers |
| Wait for an appointment | 94.1%95% interval 91.5% to 95.9%, 82 answers | 63.9%95% interval 47.1% to 77.9%, 88 answers |
| Being listened to | 96.9%95% interval 94.9% to 98.1%, 84 answers | 88.3%95% interval 74.0% to 95.3%, 93 answers |
| Care and concern | 96.9%95% interval 94.8% to 98.1%, 83 answers | 87.3%95% interval 72.6% to 94.7%, 92 answers |
| Confidence and trust | 97.6%95% interval 95.7% to 98.6%, 83 answers | 90.8%95% interval 77.0% to 96.7%, 93 answers |
| Involvement in decisions | 96.8%95% interval 94.7% to 98.1%, 81 answers | 95.2%95% interval 82.6% to 98.8%, 90 answers |
| Needs met | 97.6%95% interval 95.7% to 98.6%, 84 answers | 92.8%95% interval 79.5% to 97.7%, 92 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 100.0%95% interval 83.9% to 100.0%, 20 patients | 94.8%95% interval 88.5% to 97.8%, 97 patients |
| Children at 18 months | 100.0%95% interval 75.7% to 100.0%, 12 patients | 96.6%95% interval 91.5% to 98.7%, 116 patients |
| Children at 5 years | 100.0%95% interval 83.9% to 100.0%, 20 patients | 91.5%95% interval 85.0% to 95.3%, 117 patients |
| Women aged 25 to 49 | 86.5%95% interval 82.2% to 90.0%, 297 patients | 76.0%95% interval 73.8% to 78.0%, 1,627 patients |
| Women aged 50 to 64 | 86.8%95% interval 82.1% to 90.4%, 257 patients | 76.0%95% interval 73.1% to 78.6%, 936 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 2,440August 2026 | 10,135August 2026 |
| Primary care network | Billingham & Norton PCN | Billingham & Norton PCN |
| Phone | 01642 553055 | 01642 554967 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 98.4% good or very good188 answers, June 2026 |
| Appointments (one month) | 654 in August 2026Same day 22.8%; face to face 63.0% | 4,881 in August 2026Same day 38.7%; face to face 60.4% |
| Antibiotic items per STAR-PU (one year) | 0.73England 0.74, April 2025 to March 2026 | 1.07England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.0 qualified permanent1.0 including trainees and locums2,377 patients per permanent GP | 3.7 qualified permanent6.7 including trainees and locums2,710 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.