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Maywood Health Care Centre vs West Meads Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Maywood Health Care Centre and West Meads Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Maywood Health Care CentrePO21 2UW | West Meads SurgeryPO21 5SB |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 78.7likely range 62.4 to 85.796 survey answers | 81.0likely range 74.3 to 85.9103 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 86.2%likely range 62.9% to 95.9%, 96 answers | 80.2%likely range 70.9% to 87.1%, 103 answers |
| Access (mean of the two below) | 61.2%likely range 55.7% to 66.3% | 82.6%likely range 77.6% to 86.5%Clearly higher |
| Appointments within two weeks of booking | 70.7%likely range 65.2% to 75.8%, 4,303 appointments | 86.8%likely range 82.5% to 90.2%, 4,655 appointmentsClearly higher |
| Calls answered by the practice | Not in the grade: no phone data | 78.2%likely range 69.2% to 85.2%, 2,113 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 71.0%likely range 45.5% to 87.7%, 86 answers | 71.2%likely range 61.3% to 79.4%, 104 answers |
| Reception and admin team | 94.3%likely range 72.0% to 99.1%, 91 answers | 91.0%likely range 83.4% to 95.3%, 103 answers |
| Having a preferred professional | 40.3%likely range 20.5% to 63.9%, 93 answers | 30.7%likely range 22.1% to 40.8%, 102 answers |
| Seeing your preferred professional | 32.8%likely range 10.0% to 68.3%, 40 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 81.0%likely range 56.4% to 93.3%, 91 answers | 75.1%likely range 65.2% to 83.0%, 99 answers |
| Contacting the practice | 80.5%likely range 56.3% to 93.0%, 94 answers | 72.3%likely range 62.5% to 80.4%, 104 answers |
| Wait for an appointment | 84.4%likely range 59.3% to 95.2%, 86 answers | 74.1%likely range 63.9% to 82.3%, 95 answers |
| Being listened to | 90.0%likely range 66.8% to 97.6%, 92 answers | 77.3%likely range 67.7% to 84.7%, 102 answers |
| Care and concern | 90.2%likely range 67.0% to 97.7%, 92 answers | 75.9%likely range 66.2% to 83.5%, 102 answers |
| Confidence and trust | 95.8%likely range 73.8% to 99.5%, 90 answers | 88.2%likely range 79.8% to 93.4%, 99 answers |
| Involvement in decisions | 95.1%likely range 72.9% to 99.3%, 90 answers | 81.1%likely range 71.7% to 88.0%, 98 answers |
| Needs met | 92.6%likely range 70.0% to 98.5%, 92 answers | 81.2%likely range 71.9% to 87.9%, 102 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.6%likely range 89.2% to 97.3%, 129 patients | 91.5%likely range 80.1% to 96.6%, 47 patients |
| Children at 18 months | 91.9%likely range 85.7% to 95.5%, 123 patients | 95.2%likely range 86.7% to 98.3%, 62 patients |
| Children at 5 years | 86.6%likely range 80.2% to 91.1%, 149 patients | 100.0%likely range 91.6% to 100.0%, 42 patients |
| Women aged 25 to 49 | 64.8%likely range 63.1% to 66.6%, 2,861 patients | 73.8%likely range 71.0% to 76.4%, 1,026 patients |
| Women aged 50 to 64 | 70.3%likely range 68.0% to 72.4%, 1,664 patients | 77.8%likely range 74.7% to 80.6%, 752 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 17,803August 2026 | 7,903August 2026 |
| Primary care network | Bognor Coastal Alliance PCN | Bognor Coastal Alliance PCN |
| Phone | 01243 829141 | 01243 837980 |
| Friends and Family Test (its own feedback) | 94.0% good or very good569 answers, June 2026 | 83.3% good or very good30 answers, June 2026 |
| Appointments (one month) | 7,490 in August 2026Same day 42.1%; face to face 85.9% | 6,962 in August 2026Same day 48.7%; face to face 55.8% |
| Antibiotic items per STAR-PU (one year) | 1.17England 0.74, April 2025 to March 2026 | 0.94England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 7.3 qualified permanent12.9 including trainees and locums2,422 patients per permanent GP | 5.7 qualified permanent6.5 including trainees and locums1,393 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.