South Tyneside · Compare
Marsden Medical Group vs Whitburn Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Marsden Medical Group’s Practice Grade is clearly higher than Whitburn Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Marsden Medical GroupNE34 6RE | Whitburn SurgerySR6 7EE |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 85.9likely range 71.6 to 91.1137 survey answersClearly higher | 64.6likely range 58.4 to 70.290 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 89.9%likely range 69.5% to 97.2%, 137 answersClearly higher | 56.9%likely range 48.5% to 64.8%, 90 answers |
| Access (mean of the two below) | 76.5%likely range 72.2% to 79.9% | 82.3%likely range 76.5% to 86.1% |
| Appointments within two weeks of booking | 86.0%likely range 81.7% to 89.4%, 4,731 appointments | 89.8%likely range 80.5% to 94.9%, 1,077 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 74.7%likely range 67.9% to 80.4%, 3,809 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 81.0%likely range 58.9% to 92.7%, 134 answers | 37.9%likely range 30.2% to 46.4%, 88 answers |
| Reception and admin team | 95.6%likely range 76.7% to 99.3%, 136 answers | 74.6%likely range 66.6% to 81.2%, 88 answers |
| Having a preferred professional | 33.7%likely range 17.0% to 55.9%, 135 answers | 22.0%likely range 15.9% to 29.7%, 89 answers |
| Seeing your preferred professional | 41.8%likely range 13.6% to 76.5%, 42 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 90.4%likely range 70.1% to 97.4%, 137 answers | 73.1%likely range 64.9% to 79.9%, 86 answers |
| Contacting the practice | 85.9%likely range 64.8% to 95.3%, 138 answers | 58.0%likely range 49.6% to 65.9%, 90 answers |
| Wait for an appointment | 66.7%likely range 44.3% to 83.4%, 133 answers | 50.6%likely range 42.0% to 59.2%, 83 answers |
| Being listened to | 93.0%likely range 73.1% to 98.5%, 135 answers | 79.2%likely range 71.6% to 85.2%, 88 answers |
| Care and concern | 88.1%likely range 67.0% to 96.4%, 134 answers | 82.0%likely range 74.7% to 87.5%, 89 answers |
| Confidence and trust | 94.2%likely range 75.0% to 98.9%, 137 answers | 85.4%likely range 78.5% to 90.4%, 88 answers |
| Involvement in decisions | 96.1%likely range 77.5% to 99.4%, 136 answers | 90.7%likely range 84.3% to 94.7%, 81 answers |
| Needs met | 95.9%likely range 77.3% to 99.4%, 136 answers | 84.7%likely range 77.7% to 89.8%, 89 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.6%likely range 86.3% to 94.9%, 166 patients | 95.1%likely range 83.9% to 98.7%, 41 patients |
| Children at 18 months | 93.5%likely range 88.8% to 96.3%, 170 patients | 95.0%likely range 83.5% to 98.6%, 40 patients |
| Children at 5 years | 96.4%likely range 93.0% to 98.2%, 221 patients | 85.4%likely range 72.8% to 92.8%, 48 patients |
| Women aged 25 to 49 | 72.1%likely range 70.5% to 73.6%, 3,340 patients | 76.9%likely range 73.7% to 79.9%, 698 patients |
| Women aged 50 to 64 | 75.2%likely range 73.3% to 77.1%, 2,008 patients | 81.4%likely range 77.8% to 84.5%, 511 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 22,535August 2026 | 5,210August 2026 |
| Primary care network | South Tyneside South PCN | South Tyneside South PCN |
| Phone | 0191 2832861 | 0191 5293039 |
| Friends and Family Test (its own feedback) | 94.3% good or very good778 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 7,235 in August 2026Same day 29.2%; face to face 97.0% | 1,640 in August 2026Same day 27.0%; face to face 66.7% |
| Antibiotic items per STAR-PU (one year) | 0.83England 0.74, April 2025 to March 2026 | 0.88England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 10.1 qualified permanent14.1 including trainees and locums2,240 patients per permanent GP | 1.6 qualified permanent1.6 including trainees and locums3,151 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.