Richmond upon Thames · Compare
Jubilee Surgery vs Woodlawn Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Jubilee Surgery’s Practice score is clearly higher than Woodlawn Medical Centre’s: its 95% interval lies wholly above.
Side by side
| Measure | Jubilee SurgeryTW2 6JL | Woodlawn Medical CentreTW2 6EE |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 85.495% interval 80.9 to 88.797 survey answersClearly higher | 65.595% interval 60.1 to 70.395 survey answers |
| Label (against the England average) | Clearly above the England average | No label |
| Patients who describe the practice as good | 86.3%95% interval 80.2% to 90.7%, 97 answersClearly higher | 67.0%95% interval 59.9% to 73.3%, 95 answers |
| Access (mean of the two below) | 83.3%95% interval 78.2% to 87.0%Clearly higher | 61.8%95% interval 54.8% to 67.8% |
| Appointments within two weeks of booking | 98.0%95% interval 92.3% to 99.5%, 1,298 appointmentsClearly higher | 82.6%95% interval 71.7% to 89.9%, 999 appointments |
| Calls answered by the practice | 68.5%95% interval 60.1% to 75.8%, 2,740 callsClearly higher | 41.0%95% interval 32.2% to 50.4%, 2,268 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 81.5%95% interval 74.8% to 86.8%, 94 answers | 47.0%95% interval 39.7% to 54.5%, 89 answers |
| Reception and admin team | 91.3%95% interval 85.9% to 94.7%, 97 answers | 69.2%95% interval 62.2% to 75.5%, 94 answers |
| Having a preferred professional | 38.1%95% interval 31.0% to 45.8%, 97 answers | 21.3%95% interval 16.0% to 27.7%, 95 answers |
| Seeing your preferred professional | 35.2%95% interval 25.3% to 46.6%, 45 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 81.0%95% interval 74.3% to 86.3%, 96 answers | 79.1%95% interval 72.2% to 84.5%, 86 answers |
| Contacting the practice | 80.1%95% interval 73.3% to 85.5%, 97 answers | 60.0%95% interval 52.7% to 66.9%, 93 answers |
| Wait for an appointment | 59.6%95% interval 51.7% to 67.0%, 91 answers | 48.1%95% interval 40.5% to 55.8%, 83 answers |
| Being listened to | 88.5%95% interval 82.6% to 92.5%, 96 answers | 79.5%95% interval 72.9% to 84.8%, 91 answers |
| Care and concern | 89.0%95% interval 83.2% to 92.9%, 96 answers | 77.0%95% interval 70.2% to 82.6%, 91 answers |
| Confidence and trust | 91.8%95% interval 86.5% to 95.1%, 96 answers | 82.2%95% interval 75.8% to 87.2%, 88 answers |
| Involvement in decisions | 92.5%95% interval 87.3% to 95.7%, 93 answers | 87.9%95% interval 82.2% to 92.0%, 87 answers |
| Needs met | 90.7%95% interval 85.3% to 94.3%, 96 answers | 81.5%95% interval 74.9% to 86.6%, 87 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 88.6%95% interval 74.0% to 95.5%, 35 patients | 94.3%95% interval 81.4% to 98.4%, 35 patients |
| Children at 18 months | 87.2%95% interval 74.8% to 94.0%, 47 patients | 93.9%95% interval 83.5% to 97.9%, 49 patients |
| Children at 5 years | 76.5%95% interval 63.2% to 86.0%, 51 patients | 88.5%95% interval 77.0% to 94.6%, 52 patients |
| Women aged 25 to 49 | 61.5%95% interval 58.4% to 64.5%, 964 patients | 55.2%95% interval 52.0% to 58.4%, 936 patients |
| Women aged 50 to 64 | 77.4%95% interval 73.9% to 80.6%, 589 patients | 71.4%95% interval 66.9% to 75.5%, 419 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 5,735August 2026 | 5,196August 2026 |
| Primary care network | East Twickenham PCN | East Twickenham PCN |
| Phone | 020 34585400 | 020 88944242 |
| Friends and Family Test (its own feedback) | 91.8% good or very good208 answers, June 2026 | 90.0% good or very good10 answers, June 2026 |
| Appointments (one month) | 2,313 in August 2026Same day 39.7%; face to face 60.0% | 2,054 in August 2026Same day 26.1%; face to face 50.7% |
| Antibiotic items per STAR-PU (one year) | 0.53England 0.74, April 2025 to March 2026 | 0.69England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.7 qualified permanent3.7 including trainees and locums1,551 patients per permanent GP | 2.6 qualified permanent3.2 including trainees and locums1,968 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.