Wolverhampton · Compare
Improving Health (Ih) Medical vs Bilston Family Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Improving Health (Ih) Medical and Bilston Family Practice cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Improving Health (Ih) MedicalWV14 6PW | Bilston Family PracticeWV14 6PW |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 82.895% interval 79.3 to 85.6110 survey answers | 76.495% interval 70.0 to 81.279 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 79.1%95% interval 74.8% to 82.8%, 110 answers | 80.6%95% interval 72.1% to 86.9%, 79 answers |
| Access (mean of the two below) | 91.3%95% interval 85.3% to 94.5%Clearly higher | 66.3%95% interval 58.8% to 72.8% |
| Appointments within two weeks of booking | 94.4%95% interval 86.5% to 97.8%, 1,079 appointmentsClearly higher | 59.0%95% interval 47.6% to 69.4%, 1,141 appointments |
| Calls answered by the practice | 88.1%95% interval 79.1% to 93.5%, 1,657 calls | 73.4%95% interval 63.7% to 81.3%, 1,975 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 79.3%95% interval 74.9% to 83.2%, 101 answers | 83.0%95% interval 74.4% to 89.1%, 73 answers |
| Reception and admin team | 81.6%95% interval 77.3% to 85.1%, 104 answers | 87.4%95% interval 79.7% to 92.4%, 77 answers |
| Having a preferred professional | 41.1%95% interval 36.3% to 46.0%, 108 answers | 37.1%95% interval 28.4% to 46.7%, 76 answers |
| Seeing your preferred professional | 45.4%95% interval 36.5% to 54.6%, 33 answers | 59.4%95% interval 44.0% to 73.0%, 31 answers |
| Knowing the next step | 80.7%95% interval 76.4% to 84.4%, 103 answers | 68.9%95% interval 59.4% to 77.0%, 75 answers |
| Contacting the practice | 82.8%95% interval 78.6% to 86.3%, 101 answers | 83.3%95% interval 75.0% to 89.3%, 76 answers |
| Wait for an appointment | 84.2%95% interval 80.1% to 87.7%, 96 answers | 67.5%95% interval 57.4% to 76.2%, 68 answers |
| Being listened to | 83.3%95% interval 79.1% to 86.8%, 101 answers | 82.0%95% interval 73.4% to 88.2%, 75 answers |
| Care and concern | 87.9%95% interval 84.1% to 90.9%, 99 answers | 83.2%95% interval 74.7% to 89.2%, 74 answers |
| Confidence and trust | 96.1%95% interval 93.6% to 97.6%, 100 answers | 89.4%95% interval 81.8% to 94.1%, 72 answers |
| Involvement in decisions | 94.3%95% interval 91.3% to 96.3%, 94 answers | 87.9%95% interval 80.1% to 92.9%, 75 answers |
| Needs met | 95.5%95% interval 92.8% to 97.2%, 99 answers | 84.4%95% interval 76.2% to 90.1%, 76 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 91.1%95% interval 80.7% to 96.1%, 56 patients | 94.8%95% interval 85.9% to 98.2%, 58 patients |
| Children at 18 months | 81.8%95% interval 69.7% to 89.8%, 55 patients | 87.3%95% interval 76.0% to 93.7%, 55 patients |
| Children at 5 years | 85.7%95% interval 75.0% to 92.3%, 63 patients | 91.8%95% interval 80.8% to 96.8%, 49 patients |
| Women aged 25 to 49 | 73.3%95% interval 70.1% to 76.3%, 787 patients | 71.0%95% interval 67.7% to 74.0%, 782 patients |
| Women aged 50 to 64 | 77.9%95% interval 72.3% to 82.6%, 244 patients | 75.1%95% interval 70.1% to 79.4%, 329 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 3,847August 2026 | 4,448August 2026 |
| Primary care network | Wolverhampton Unity West PCN | Wolverhampton Unity West PCN |
| Phone | 01902 491410 | 01902 405200 |
| Friends and Family Test (its own feedback) | 3 answers in June 2026; shares not published below 5 | 90.2% good or very good153 answers, June 2026 |
| Appointments (one month) | 1,388 in August 2026Same day 45.8%; face to face 67.7% | 1,177 in August 2026Same day 29.7%; face to face 89.0% |
| Antibiotic items per STAR-PU (one year) | 0.52England 0.74, April 2025 to March 2026 | 0.55England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.5 qualified permanent3.2 including trainees and locums2,509 patients per permanent GP | 3.2 qualified permanent3.2 including trainees and locums1,390 patients per permanent GP |
| CQC rating (a separate source) | Good | – |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.