Lambeth · Compare
Hurley and Riverside Practices vs Waterloo Health Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Hurley and Riverside Practices and Waterloo Health Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Hurley and Riverside PracticesSE11 4HJ | Waterloo Health CentreSE1 7AE |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 65.9likely range 44.0 to 83.593 survey answers | 78.0likely range 65.1 to 86.8106 survey answers |
| Label (against the England average) | Patients: cannot be told apart from the England average | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 59.4%likely range 28.2% to 84.5%, 93 answers | 74.6%likely range 56.2% to 87.1%, 106 answers |
| Access (mean of the two below) | 80.9%likely range 77.7% to 83.6% | 85.7%likely range 82.3% to 88.5% |
| Appointments within two weeks of booking | 85.1%likely range 80.9% to 88.5%, 5,084 appointments | 98.2%likely range 95.9% to 99.3%, 4,197 appointmentsClearly higher |
| Calls answered by the practice | 76.7%likely range 71.9% to 80.8%, 7,102 calls | 73.0%likely range 66.6% to 78.5%, 4,376 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 49.3%likely range 20.2% to 78.9%, 85 answers | 78.2%likely range 58.9% to 90.0%, 95 answers |
| Reception and admin team | 81.3%likely range 45.6% to 95.7%, 87 answers | 85.3%likely range 67.5% to 94.2%, 101 answers |
| Having a preferred professional | 27.7%likely range 8.3% to 61.7%, 91 answers | 31.6%likely range 17.5% to 50.2%, 106 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 53.3%likely range 23.4% to 81.0%, 31 answers |
| Knowing the next step | 85.6%likely range 49.3% to 97.3%, 85 answers | 86.0%likely range 67.9% to 94.7%, 98 answers |
| Contacting the practice | 60.5%likely range 28.5% to 85.5%, 89 answers | 80.2%likely range 61.6% to 91.1%, 100 answers |
| Wait for an appointment | 59.7%likely range 25.6% to 86.4%, 74 answers | 94.0%likely range 77.3% to 98.6%, 92 answers |
| Being listened to | 85.4%likely range 49.8% to 97.2%, 88 answers | 91.4%likely range 74.9% to 97.4%, 101 answers |
| Care and concern | 86.7%likely range 50.6% to 97.6%, 86 answers | 88.1%likely range 70.9% to 95.7%, 102 answers |
| Confidence and trust | 98.8%likely range 63.4% to 100.0%, 83 answers | 94.1%likely range 78.4% to 98.6%, 100 answers |
| Involvement in decisions | 90.4%likely range 53.8% to 98.7%, 83 answers | 89.7%likely range 72.1% to 96.7%, 95 answers |
| Needs met | 91.3%likely range 55.2% to 98.9%, 85 answers | 91.1%likely range 74.5% to 97.3%, 100 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 86.8%likely range 79.6% to 91.7%, 121 patients | 86.2%likely range 75.7% to 92.5%, 65 patients |
| Children at 18 months | 69.7%likely range 61.0% to 77.3%, 119 patients | 85.5%likely range 74.7% to 92.2%, 62 patients |
| Children at 5 years | 75.0%likely range 65.3% to 82.7%, 92 patients | 64.6%likely range 52.5% to 75.1%, 65 patients |
| Women aged 25 to 49 | 48.2%likely range 46.9% to 49.5%, 5,549 patients | 45.2%likely range 43.7% to 46.8%, 3,930 patients |
| Women aged 50 to 64 | 69.7%likely range 67.5% to 71.9%, 1,649 patients | 67.3%likely range 63.9% to 70.5%, 780 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 22,897August 2026 | 15,335August 2026 |
| Primary care network | North Lambeth PCN | North Lambeth PCN |
| Phone | 020 77357918 | 020 79284049 |
| Friends and Family Test (its own feedback) | 90.8% good or very good163 answers, June 2026 | 87.5% good or very good24 answers, June 2026 |
| Appointments (one month) | 8,238 in August 2026Same day 52.4%; face to face 33.8% | 5,141 in August 2026Same day 67.1%; face to face 34.9% |
| Antibiotic items per STAR-PU (one year) | 0.50England 0.74, April 2025 to March 2026 | 0.38England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.7 qualified permanent7.8 including trainees and locums3,403 patients per permanent GP | 5.4 qualified permanent6.3 including trainees and locums2,833 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s whole margin of error lies above every other practice’s here. When the margins overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.