Kingston upon Thames · Compare
Hook Surgery vs Chessington Park Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Hook Surgery and Chessington Park Surgery cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Hook SurgeryKT9 2GY | Chessington Park SurgeryKT9 2GY |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 85.595% interval 79.3 to 89.997 survey answers | 87.895% interval 83.0 to 90.8106 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 82.6%95% interval 74.0% to 88.8%, 97 answers | 89.9%95% interval 83.6% to 93.9%, 106 answers |
| Access (mean of the two below) | 92.0%95% interval 87.8% to 94.6%Clearly higher | 82.6%95% interval 76.9% to 86.9% |
| Appointments within two weeks of booking | 99.0%95% interval 94.7% to 99.8%, 1,566 appointmentsClearly higher | 86.9%95% interval 79.2% to 92.0%, 1,646 appointments |
| Calls answered by the practice | 84.9%95% interval 77.7% to 90.0%, 2,709 calls | 78.3%95% interval 69.7% to 85.0%, 2,306 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 65.0%95% interval 55.0% to 73.9%, 91 answers | 68.3%95% interval 59.8% to 75.8%, 101 answers |
| Reception and admin team | 94.3%95% interval 87.9% to 97.4%, 97 answers | 87.7%95% interval 81.1% to 92.3%, 106 answers |
| Having a preferred professional | 24.2%95% interval 17.0% to 33.4%, 98 answers | 37.2%95% interval 29.5% to 45.7%, 105 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 37.4%95% interval 24.4% to 52.5%, 35 answers |
| Knowing the next step | 92.4%95% interval 85.3% to 96.2%, 94 answers | 85.9%95% interval 78.9% to 90.8%, 105 answers |
| Contacting the practice | 73.4%95% interval 64.0% to 81.1%, 96 answers | 84.8%95% interval 77.7% to 89.9%, 106 answers |
| Wait for an appointment | 89.9%95% interval 82.0% to 94.5%, 88 answers | 77.5%95% interval 69.3% to 84.0%, 96 answers |
| Being listened to | 86.3%95% interval 78.2% to 91.7%, 96 answers | 92.6%95% interval 86.7% to 95.9%, 103 answers |
| Care and concern | 84.0%95% interval 75.2% to 90.1%, 89 answers | 89.7%95% interval 83.1% to 93.9%, 98 answers |
| Confidence and trust | 93.2%95% interval 86.4% to 96.7%, 93 answers | 96.3%95% interval 91.5% to 98.4%, 103 answers |
| Involvement in decisions | 92.5%95% interval 85.3% to 96.3%, 91 answers | 95.5%95% interval 90.2% to 98.0%, 96 answers |
| Needs met | 88.0%95% interval 80.1% to 93.0%, 95 answers | 96.5%95% interval 91.7% to 98.5%, 103 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 93.5%95% interval 86.5% to 97.0%, 92 patients | 94.5%95% interval 86.7% to 97.8%, 73 patients |
| Children at 18 months | 78.5%95% interval 68.2% to 86.1%, 79 patients | 98.9%95% interval 94.3% to 99.8%, 95 patients |
| Children at 5 years | 80.7%95% interval 71.0% to 87.8%, 83 patients | 75.0%95% interval 64.8% to 83.0%, 84 patients |
| Women aged 25 to 49 | 74.2%95% interval 71.8% to 76.5%, 1,323 patients | 68.7%95% interval 66.1% to 71.1%, 1,293 patients |
| Women aged 50 to 64 | 80.7%95% interval 77.4% to 83.5%, 646 patients | 73.2%95% interval 69.7% to 76.5%, 665 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 7,536August 2026 | 7,458August 2026 |
| Primary care network | Chessington and Surbiton PCN | Chessington and Surbiton PCN |
| Phone | 020 83976361 | 020 87391977 |
| Friends and Family Test (its own feedback) | 92.9% good or very good196 answers, June 2026 | 89.8% good or very good177 answers, June 2026 |
| Appointments (one month) | 2,976 in August 2026Same day 47.9%; face to face 72.3% | 3,015 in August 2026Same day 59.3%; face to face 50.2% |
| Antibiotic items per STAR-PU (one year) | 0.89England 0.74, April 2025 to March 2026 | 0.72England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.5 qualified permanent5.7 including trainees and locums2,136 patients per permanent GP | 4.1 qualified permanent4.1 including trainees and locums1,834 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.