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Hollies Medical Centre vs Greystones Medical Centre

Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.

Can the survey tell them apart?

Greystones Medical Centre’s Practice score is clearly higher than Hollies Medical Centre’s: its 95% interval lies wholly above.

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Side by side

MeasureHollies Medical CentreS11 9ALGreystones Medical CentreS11 7BJ
Practice score (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice score79.995% interval 71.0 to 85.4122 survey answers89.395% interval 86.0 to 91.596 survey answersClearly higher
Label (against the England average)Cannot be told apart from the England averageClearly above the England average
Patients who describe the practice as good83.3%95% interval 70.8% to 91.1%, 122 answers93.5%95% interval 89.7% to 95.9%, 96 answers
Access (mean of the two below)71.7%95% interval 67.8% to 75.1%79.3%95% interval 72.9% to 84.1%
Appointments within two weeks of booking81.2%95% interval 77.3% to 84.6%, 6,801 appointments79.9%95% interval 71.5% to 86.2%, 1,708 appointments
Calls answered by the practiceNot in the grade: no phone data78.6%95% interval 68.9% to 85.9%, 1,809 calls
More survey questions (not part of the rating)
Getting through on the phone56.3%95% interval 41.7% to 69.9%, 104 answers95.4%95% interval 91.6% to 97.5%, 81 answers
Reception and admin team92.5%95% interval 81.8% to 97.1%, 119 answers97.3%95% interval 94.4% to 98.8%, 90 answers
Having a preferred professional21.9%95% interval 12.8% to 34.9%, 123 answers19.2%95% interval 14.8% to 24.5%, 97 answers
Seeing your preferred professionalNot shown: fewer than 30 answersNot shown: fewer than 30 answers
Knowing the next step90.5%95% interval 79.3% to 95.9%, 120 answers99.0%95% interval 96.7% to 99.7%, 90 answers
Contacting the practice86.1%95% interval 74.1% to 93.1%, 121 answers96.3%95% interval 93.1% to 98.1%, 91 answers
Wait for an appointment92.7%95% interval 81.9% to 97.3%, 116 answers87.7%95% interval 82.8% to 91.4%, 88 answers
Being listened to87.3%95% interval 75.3% to 93.9%, 119 answers91.0%95% interval 86.7% to 94.0%, 93 answers
Care and concern88.6%95% interval 77.0% to 94.8%, 120 answers94.5%95% interval 90.9% to 96.8%, 93 answers
Confidence and trust95.3%95% interval 85.4% to 98.6%, 118 answers97.7%95% interval 94.9% to 98.9%, 94 answers
Involvement in decisions93.9%95% interval 83.4% to 97.9%, 115 answers97.0%95% interval 94.0% to 98.5%, 91 answers
Needs met91.1%95% interval 80.1% to 96.3%, 120 answers96.8%95% interval 93.8% to 98.4%, 94 answers
Vaccinations and screening (NHS England QOF, not part of the rating)
Babies at 8 months100.0%95% interval 96.2% to 100.0%, 97 patients93.6%95% interval 82.8% to 97.8%, 47 patients
Children at 18 months95.7%95% interval 90.2% to 98.1%, 115 patients100.0%95% interval 92.9% to 100.0%, 50 patients
Children at 5 years88.4%95% interval 81.5% to 93.0%, 121 patients94.0%95% interval 83.8% to 97.9%, 50 patients
Women aged 25 to 4973.3%95% interval 71.4% to 75.1%, 2,181 patients78.2%95% interval 75.3% to 80.8%, 847 patients
Women aged 50 to 6479.4%95% interval 76.6% to 82.0%, 880 patients80.2%95% interval 75.3% to 84.3%, 298 patients
Facts (NHS England, not part of the rating)
Registered patients11,185August 20264,299August 2026
Primary care networkPorter Valley PCNPorter Valley PCN
Phone0114 25500940114 2666528
Friends and Family Test (its own feedback)96.9% good or very good65 answers, June 202693.2% good or very good88 answers, June 2026
Appointments (one month)7,324 in August 2026Same day 52.9%; face to face 54.2%2,364 in August 2026Same day 55.6%; face to face 32.2%
Antibiotic items per STAR-PU (one year)0.59England 0.74, April 2025 to March 20260.49England 0.74, April 2025 to March 2026
GPs (full-time equivalent)5.4 qualified permanent9.3 including trainees and locums2,064 patients per permanent GP1.9 qualified permanent3.8 including trainees and locums2,255 patients per permanent GP
CQC rating (a separate source)GoodGood

“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

The full pages

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences