Hounslow · Compare
Hiyos vs Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Hiyos and Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | HiyosTW3 1NL | Medical CentreTW3 1NU |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 84.2likely range 74.3 to 88.9101 survey answers | 80.3likely range 72.6 to 86.081 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 89.5%likely range 75.3% to 96.0%, 101 answers | 77.3%likely range 66.6% to 85.4%, 81 answers |
| Access (mean of the two below) | 71.8%likely range 68.7% to 74.8% | 87.0%likely range 82.4% to 90.4%Clearly higher |
| Appointments within two weeks of booking | 100.0%likely range 97.9% to 100.0%, 2,745 appointmentsClearly higher | 89.1%likely range 83.3% to 93.1%, 2,387 appointments |
| Calls answered by the practice | 43.4%likely range 37.6% to 49.5%, 5,499 calls | 84.8%likely range 77.5% to 90.1%, 2,580 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 78.1%likely range 61.5% to 88.9%, 94 answers | 71.6%likely range 60.2% to 80.8%, 77 answers |
| Reception and admin team | 95.3%likely range 82.3% to 98.9%, 94 answers | 79.0%likely range 68.4% to 86.7%, 81 answers |
| Having a preferred professional | 37.5%likely range 23.6% to 54.0%, 101 answers | 46.1%likely range 35.2% to 57.3%, 81 answers |
| Seeing your preferred professional | 32.3%likely range 13.3% to 59.6%, 37 answers | 48.9%likely range 33.0% to 65.1%, 38 answers |
| Knowing the next step | 90.3%likely range 75.4% to 96.6%, 92 answers | 91.4%likely range 82.4% to 96.0%, 76 answers |
| Contacting the practice | 82.8%likely range 66.7% to 92.0%, 94 answers | 75.8%likely range 64.8% to 84.2%, 79 answers |
| Wait for an appointment | 67.2%likely range 48.9% to 81.4%, 83 answers | 67.7%likely range 55.8% to 77.7%, 73 answers |
| Being listened to | 86.1%likely range 70.1% to 94.2%, 90 answers | 84.9%likely range 74.7% to 91.4%, 77 answers |
| Care and concern | 89.2%likely range 73.8% to 96.0%, 90 answers | 90.6%likely range 81.4% to 95.5%, 75 answers |
| Confidence and trust | 97.0%likely range 84.2% to 99.5%, 89 answers | 89.6%likely range 80.3% to 94.8%, 76 answers |
| Involvement in decisions | 92.9%likely range 78.3% to 97.9%, 88 answers | 88.9%likely range 79.3% to 94.4%, 74 answers |
| Needs met | 97.1%likely range 84.4% to 99.5%, 90 answers | 88.0%likely range 78.3% to 93.7%, 76 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 92.9%likely range 87.7% to 96.0%, 154 patients | 84.8%likely range 71.8% to 92.4%, 46 patients |
| Children at 18 months | 83.3%likely range 77.0% to 88.2%, 168 patients | 91.1%likely range 79.3% to 96.5%, 45 patients |
| Children at 5 years | 80.2%likely range 73.6% to 85.5%, 172 patients | 83.3%likely range 68.1% to 92.1%, 36 patients |
| Women aged 25 to 49 | 56.2%likely range 54.4% to 58.0%, 3,026 patients | 59.9%likely range 56.9% to 62.8%, 1,027 patients |
| Women aged 50 to 64 | 72.9%likely range 69.2% to 76.4%, 580 patients | 79.0%likely range 74.8% to 82.8%, 396 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 13,237August 2026 | 5,581August 2026 |
| Primary care network | Great West Road PCN | Great West Road PCN |
| Phone | 020 86301111 | 020 85745943 |
| Friends and Family Test (its own feedback) | 81.8% good or very good11 answers, June 2026 | 90.0% good or very good10 answers, June 2026 |
| Appointments (one month) | 5,172 in August 2026Same day 69.8%; face to face 46.7% | 3,234 in August 2026Same day 31.8%; face to face 65.4% |
| Antibiotic items per STAR-PU (one year) | 0.45England 0.74, April 2025 to March 2026 | 0.70England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.6 qualified permanent5.7 including trainees and locums2,868 patients per permanent GP | 3.9 qualified permanent3.9 including trainees and locums1,443 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.