Southend-on-Sea · Compare
Highlands Surgery vs The Pall Mall Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Highlands Surgery and The Pall Mall Surgery cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Highlands SurgerySS9 2SQ | The Pall Mall SurgerySS9 3NG |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 83.795% interval 71.8 to 90.2108 survey answers | 76.295% interval 58.6 to 86.6108 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 83.7%95% interval 66.7% to 92.9%, 108 answers | 75.5%95% interval 50.4% to 90.3%, 108 answers |
| Access (mean of the two below) | 83.7%95% interval 79.3% to 86.4% | 77.8%95% interval 74.2% to 81.0% |
| Appointments within two weeks of booking | 93.2%95% interval 88.8% to 95.9%, 3,047 appointmentsClearly higher | 84.7%95% interval 81.7% to 87.3%, 9,641 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 70.7%95% interval 64.2% to 76.6%, 4,262 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 52.3%95% interval 34.7% to 69.3%, 103 answers | 36.3%95% interval 16.5% to 62.1%, 97 answers |
| Reception and admin team | 92.3%95% interval 77.1% to 97.7%, 107 answers | 84.1%95% interval 59.1% to 95.1%, 106 answers |
| Having a preferred professional | 26.2%95% interval 13.8% to 44.1%, 108 answers | 29.1%95% interval 12.5% to 54.1%, 108 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 89.7%95% interval 73.5% to 96.5%, 105 answers | 85.4%95% interval 60.4% to 95.8%, 104 answers |
| Contacting the practice | 81.8%95% interval 64.4% to 91.7%, 107 answers | 70.5%95% interval 45.5% to 87.3%, 108 answers |
| Wait for an appointment | 79.9%95% interval 61.9% to 90.6%, 103 answers | 59.3%95% interval 34.0% to 80.5%, 96 answers |
| Being listened to | 91.0%95% interval 75.5% to 97.1%, 108 answers | 87.4%95% interval 62.4% to 96.7%, 103 answers |
| Care and concern | 87.3%95% interval 70.8% to 95.1%, 107 answers | 84.8%95% interval 59.5% to 95.5%, 103 answers |
| Confidence and trust | 91.7%95% interval 76.4% to 97.4%, 108 answers | 94.0%95% interval 70.5% to 99.0%, 103 answers |
| Involvement in decisions | 92.7%95% interval 77.0% to 98.0%, 101 answers | 90.3%95% interval 66.0% to 97.8%, 104 answers |
| Needs met | 93.5%95% interval 78.5% to 98.3%, 106 answers | 89.7%95% interval 65.5% to 97.6%, 105 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 92.4%95% interval 87.2% to 95.6%, 158 patients | 89.8%95% interval 84.7% to 93.4%, 187 patients |
| Children at 18 months | 93.3%95% interval 87.8% to 96.5%, 135 patients | 85.8%95% interval 80.5% to 89.9%, 212 patients |
| Children at 5 years | 94.3%95% interval 89.7% to 96.8%, 174 patients | 87.6%95% interval 82.9% to 91.1%, 250 patients |
| Women aged 25 to 49 | 78.1%95% interval 76.4% to 79.7%, 2,423 patients | 79.2%95% interval 77.9% to 80.5%, 3,710 patients |
| Women aged 50 to 64 | 81.1%95% interval 79.0% to 83.0%, 1,469 patients | 83.7%95% interval 82.0% to 85.2%, 2,074 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 15,589August 2026 | 21,962August 2026 |
| Primary care network | Ss9 South PCN | Ss9 South PCN |
| Phone | 01702 710131 | 01702 482900 |
| Friends and Family Test (its own feedback) | 85.2% good or very good81 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 5,230 in August 2026Same day 36.3%; face to face 69.8% | 11,701 in August 2026Same day 47.9%; face to face 44.8% |
| Antibiotic items per STAR-PU (one year) | 0.87England 0.74, April 2025 to March 2026 | 0.75England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.3 qualified permanent10.3 including trainees and locums2,916 patients per permanent GP | 9.2 qualified permanent14.6 including trainees and locums2,384 patients per permanent GP |
| CQC rating (a separate source) | Outstanding | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.