Newcastle-under-Lyme · Compare
Higherland Surgery vs Milehouse Medical Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Higherland Surgery’s Practice score is clearly higher than Milehouse Medical Practice’s: its 95% interval lies wholly above.
Side by side
| Measure | Higherland SurgeryST5 2UE | Milehouse Medical PracticeST5 9GA |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 87.495% interval 83.6 to 90.0119 survey answersClearly higher | 74.295% interval 68.6 to 78.885 survey answers |
| Label (against the England average) | Clearly above the England average | No label |
| Patients who describe the practice as good | 88.5%95% interval 83.8% to 91.9%, 119 answersClearly higher | 68.4%95% interval 61.1% to 74.8%, 85 answers |
| Access (mean of the two below) | 84.6%95% interval 78.7% to 88.2% | 87.5%95% interval 79.8% to 91.3% |
| Appointments within two weeks of booking | 91.8%95% interval 82.3% to 96.4%, 948 appointments | 96.7%95% interval 84.4% to 99.4%, 513 appointments |
| Calls answered by the practice | 77.3%95% interval 70.3% to 83.0%, 3,488 calls | 78.2%95% interval 69.0% to 85.3%, 2,027 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 76.7%95% interval 70.8% to 81.7%, 115 answers | 70.9%95% interval 63.4% to 77.4%, 78 answers |
| Reception and admin team | 94.5%95% interval 90.8% to 96.7%, 118 answers | 81.4%95% interval 74.8% to 86.7%, 80 answers |
| Having a preferred professional | 33.1%95% interval 27.5% to 39.3%, 119 answers | 26.4%95% interval 20.4% to 33.4%, 85 answers |
| Seeing your preferred professional | 48.5%95% interval 38.2% to 59.0%, 44 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 84.9%95% interval 79.7% to 88.9%, 116 answers | 87.0%95% interval 81.0% to 91.3%, 81 answers |
| Contacting the practice | 83.2%95% interval 78.0% to 87.4%, 119 answers | 77.2%95% interval 70.3% to 82.9%, 82 answers |
| Wait for an appointment | 85.5%95% interval 80.2% to 89.6%, 108 answers | 84.2%95% interval 77.0% to 89.5%, 65 answers |
| Being listened to | 91.6%95% interval 87.4% to 94.5%, 118 answers | 79.3%95% interval 72.5% to 84.8%, 81 answers |
| Care and concern | 88.7%95% interval 84.0% to 92.1%, 118 answers | 72.7%95% interval 65.4% to 78.9%, 81 answers |
| Confidence and trust | 92.6%95% interval 88.5% to 95.3%, 118 answers | 80.6%95% interval 73.8% to 85.9%, 80 answers |
| Involvement in decisions | 89.6%95% interval 85.0% to 92.9%, 118 answers | 77.5%95% interval 70.4% to 83.2%, 79 answers |
| Needs met | 90.0%95% interval 85.5% to 93.2%, 117 answers | 80.4%95% interval 73.5% to 85.8%, 77 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 96.3%95% interval 87.5% to 99.0%, 54 patients | 95.0%95% interval 83.5% to 98.6%, 40 patients |
| Children at 18 months | 94.3%95% interval 84.6% to 98.1%, 53 patients | 90.4%95% interval 79.4% to 95.8%, 52 patients |
| Children at 5 years | 84.0%95% interval 71.5% to 91.7%, 50 patients | 89.6%95% interval 77.8% to 95.5%, 48 patients |
| Women aged 25 to 49 | 72.3%95% interval 69.1% to 75.3%, 791 patients | 74.9%95% interval 71.5% to 78.0%, 693 patients |
| Women aged 50 to 64 | 75.9%95% interval 71.5% to 79.9%, 399 patients | 78.0%95% interval 72.5% to 82.8%, 246 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 4,923August 2026 | 3,844August 2026 |
| Primary care network | Newcastle Central PCN | Newcastle Central PCN |
| Phone | 01782 917840 | 01782 663830 |
| Friends and Family Test (its own feedback) | 71.4% good or very good7 answers, June 2026 | 94.3% good or very good70 answers, June 2026 |
| Appointments (one month) | 1,401 in August 2026Same day 49.8%; face to face 77.4% | 1,122 in August 2026Same day 49.6%; face to face 75.3% |
| Antibiotic items per STAR-PU (one year) | 0.95England 0.74, April 2025 to March 2026 | 0.84England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.2 qualified permanent8.1 including trainees and locums1,538 patients per permanent GP | 2.1 qualified permanent2.1 including trainees and locums1,802 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.