Exeter · Compare
Heavitree Practice vs South Lawn Medical Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Heavitree Practice’s Practice Grade is clearly higher than South Lawn Medical Practice’s: its likely range lies wholly above.
Side by side
| Measure | Heavitree PracticeEX1 2RX | South Lawn Medical PracticeEX1 2RX |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 92.8likely range 89.3 to 94.3126 survey answersClearly higher | 82.1likely range 74.4 to 87.095 survey answers |
| Label (against the England average) | Patients: clearly above the England average | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 97.7%likely range 93.4% to 99.2%, 126 answersClearly higher | 85.6%likely range 74.8% to 92.3%, 95 answers |
| Access (mean of the two below) | 81.2%likely range 75.2% to 85.0% | 73.8%likely range 69.0% to 77.9% |
| Appointments within two weeks of booking | 90.7%likely range 84.7% to 94.5%, 2,137 appointmentsClearly higher | 77.7%likely range 72.0% to 82.6%, 3,593 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 69.8%likely range 62.1% to 76.4%, 3,263 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 99.2%likely range 95.6% to 99.8%, 121 answers | 64.9%likely range 51.6% to 76.2%, 84 answers |
| Reception and admin team | 94.3%likely range 89.0% to 97.2%, 125 answers | 90.7%likely range 80.5% to 95.8%, 90 answers |
| Having a preferred professional | 42.8%likely range 34.7% to 51.4%, 126 answers | 41.2%likely range 29.7% to 53.6%, 95 answers |
| Seeing your preferred professional | 87.4%likely range 77.4% to 93.3%, 65 answers | 69.6%likely range 48.8% to 84.6%, 36 answers |
| Knowing the next step | 96.2%likely range 91.4% to 98.4%, 123 answers | 89.8%likely range 79.0% to 95.3%, 85 answers |
| Contacting the practice | 97.0%likely range 92.5% to 98.8%, 126 answers | 74.4%likely range 61.9% to 83.8%, 90 answers |
| Wait for an appointment | 94.2%likely range 88.5% to 97.2%, 115 answers | 59.6%likely range 46.0% to 71.8%, 81 answers |
| Being listened to | 92.4%likely range 86.5% to 95.8%, 123 answers | 93.2%likely range 83.8% to 97.3%, 91 answers |
| Care and concern | 91.4%likely range 85.3% to 95.1%, 123 answers | 91.0%likely range 80.9% to 96.0%, 91 answers |
| Confidence and trust | 98.8%likely range 95.1% to 99.7%, 123 answers | 97.9%likely range 90.3% to 99.6%, 90 answers |
| Involvement in decisions | 92.8%likely range 86.8% to 96.2%, 118 answers | 95.5%likely range 86.6% to 98.6%, 87 answers |
| Needs met | 88.0%likely range 81.3% to 92.6%, 122 answers | 92.6%likely range 82.9% to 97.0%, 90 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 96.9%likely range 89.3% to 99.1%, 64 patients | 96.2%likely range 87.2% to 99.0%, 53 patients |
| Children at 18 months | 92.0%likely range 83.6% to 96.3%, 75 patients | 93.4%likely range 84.3% to 97.4%, 61 patients |
| Children at 5 years | 93.1%likely range 83.6% to 97.3%, 58 patients | 93.2%likely range 85.1% to 97.1%, 74 patients |
| Women aged 25 to 49 | 66.3%likely range 63.8% to 68.7%, 1,423 patients | 68.8%likely range 66.3% to 71.2%, 1,354 patients |
| Women aged 50 to 64 | 71.3%likely range 67.6% to 74.6%, 640 patients | 77.3%likely range 74.1% to 80.2%, 736 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 7,827August 2026 | 7,851August 2026 |
| Primary care network | Nexus (Devon) PCN | Nexus (Devon) PCN |
| Phone | 01392 222099 | 01392 281101 |
| Friends and Family Test (its own feedback) | 1 answers in June 2026; shares not published below 5 | No results for June 2026 |
| Appointments (one month) | 3,638 in August 2026Same day 43.0%; face to face 63.4% | 4,395 in August 2026Same day 54.6%; face to face 79.3% |
| Antibiotic items per STAR-PU (one year) | 0.64England 0.74, April 2025 to March 2026 | 0.62England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.4 qualified permanent6.3 including trainees and locums1,774 patients per permanent GP | 4.0 qualified permanent5.9 including trainees and locums1,989 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s whole margin of error lies above every other practice’s here. When the margins overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.