West Lancashire · Compare
Hall Green Surgery vs Excel Primary Care
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Hall Green Surgery’s Practice score is clearly higher than Excel Primary Care’s: its 95% interval lies wholly above.
Side by side
| Measure | Hall Green SurgeryWN8 0AB | Excel Primary CareWN8 9BW |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 90.695% interval 86.2 to 92.8112 survey answersClearly higher | 70.195% interval 53.6 to 82.0108 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 94.7%95% interval 88.6% to 97.6%, 112 answersClearly higher | 67.9%95% interval 44.4% to 84.9%, 108 answers |
| Access (mean of the two below) | 80.8%95% interval 77.3% to 83.7% | 74.9%95% interval 71.9% to 77.4% |
| Appointments within two weeks of booking | 88.3%95% interval 83.2% to 92.1%, 3,104 appointments | 87.9%95% interval 83.3% to 91.4%, 3,885 appointments |
| Calls answered by the practice | 73.1%95% interval 68.4% to 77.4%, 7,673 callsClearly higher | 61.8%95% interval 58.0% to 65.4%, 13,879 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 76.3%95% interval 67.2% to 83.5%, 108 answers | 57.3%95% interval 34.1% to 77.7%, 101 answers |
| Reception and admin team | 96.7%95% interval 91.3% to 98.8%, 110 answers | 82.6%95% interval 58.9% to 94.0%, 104 answers |
| Having a preferred professional | 29.2%95% interval 21.3% to 38.6%, 109 answers | 15.7%95% interval 5.2% to 38.7%, 108 answers |
| Seeing your preferred professional | 28.0%95% interval 15.3% to 45.7%, 34 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 89.5%95% interval 81.9% to 94.1%, 105 answers | 80.9%95% interval 56.8% to 93.2%, 102 answers |
| Contacting the practice | 84.8%95% interval 76.7% to 90.5%, 109 answers | 68.9%95% interval 45.0% to 85.7%, 105 answers |
| Wait for an appointment | 66.6%95% interval 56.6% to 75.3%, 101 answers | 75.6%95% interval 50.2% to 90.5%, 94 answers |
| Being listened to | 93.9%95% interval 87.6% to 97.1%, 112 answers | 83.0%95% interval 59.1% to 94.3%, 102 answers |
| Care and concern | 94.9%95% interval 88.9% to 97.7%, 111 answers | 81.2%95% interval 56.9% to 93.4%, 101 answers |
| Confidence and trust | 95.6%95% interval 89.8% to 98.2%, 111 answers | 86.1%95% interval 62.8% to 95.8%, 104 answers |
| Involvement in decisions | 96.0%95% interval 90.2% to 98.4%, 108 answers | 87.6%95% interval 63.7% to 96.6%, 98 answers |
| Needs met | 96.1%95% interval 90.5% to 98.5%, 111 answers | 90.7%95% interval 67.9% to 97.8%, 102 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 92.0%95% interval 83.6% to 96.3%, 75 patients | 93.9%95% interval 89.1% to 96.7%, 164 patients |
| Children at 18 months | 93.6%95% interval 85.9% to 97.2%, 78 patients | 91.0%95% interval 85.7% to 94.5%, 167 patients |
| Children at 5 years | 87.5%95% interval 77.2% to 93.5%, 64 patients | 84.1%95% interval 78.2% to 88.6%, 189 patients |
| Women aged 25 to 49 | 80.5%95% interval 78.1% to 82.7%, 1,158 patients | 67.1%95% interval 65.4% to 68.8%, 2,875 patients |
| Women aged 50 to 64 | 84.1%95% interval 81.4% to 86.5%, 800 patients | 71.5%95% interval 69.2% to 73.7%, 1,536 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 8,198August 2026 | 17,775August 2026 |
| Primary care network | Skelmersdale PCN | Skelmersdale PCN |
| Phone | 01695 588848 | 01695 736150 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 97.5% good or very good244 answers, June 2026 |
| Appointments (one month) | 4,175 in August 2026Same day 44.9%; face to face 63.5% | 6,152 in August 2026Same day 35.8%; face to face 61.0% |
| Antibiotic items per STAR-PU (one year) | 0.91England 0.74, April 2025 to March 2026 | 0.66England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.8 qualified permanent6.4 including trainees and locums2,956 patients per permanent GP | 6.7 qualified permanent7.5 including trainees and locums2,666 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.