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Grove Medical Centre vs Virginia Water Medical Practice

Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.

Can the survey tell them apart?

Grove Medical Centre and Virginia Water Medical Practice cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.

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Side by side

MeasureGrove Medical CentreTW20 9QNVirginia Water Medical PracticeGU25 4RL
Practice score (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice score78.695% interval 67.3 to 86.4108 survey answers80.395% interval 76.1 to 83.7108 survey answers
Label (against the England average)Cannot be told apart from the England averageCannot be told apart from the England average
Patients who describe the practice as good76.6%95% interval 60.5% to 87.6%, 108 answers79.6%95% interval 73.8% to 84.4%, 108 answers
Access (mean of the two below)83.2%95% interval 80.3% to 85.3%81.7%95% interval 78.2% to 84.0%
Appointments within two weeks of booking92.7%95% interval 89.8% to 94.8%, 6,375 appointments97.7%95% interval 92.2% to 99.4%, 1,370 appointments
Calls answered by the practiceNot in the grade: no phone data65.6%95% interval 61.1% to 69.8%, 9,558 calls
More survey questions (not part of the rating)
Getting through on the phone41.8%95% interval 26.2% to 59.3%, 94 answers61.1%95% interval 54.5% to 67.3%, 107 answers
Reception and admin team79.9%95% interval 63.4% to 90.1%, 101 answers80.3%95% interval 74.5% to 85.0%, 108 answers
Having a preferred professional19.0%95% interval 9.4% to 34.7%, 109 answers40.0%95% interval 33.8% to 46.6%, 108 answers
Seeing your preferred professionalNot shown: fewer than 30 answers55.1%95% interval 45.1% to 64.7%, 48 answers
Knowing the next step87.0%95% interval 71.7% to 94.7%, 102 answers77.7%95% interval 71.6% to 82.8%, 102 answers
Contacting the practice65.7%95% interval 49.1% to 79.2%, 107 answers62.2%95% interval 55.5% to 68.4%, 105 answers
Wait for an appointment56.1%95% interval 38.8% to 72.0%, 94 answers73.3%95% interval 67.0% to 78.8%, 105 answers
Being listened to87.1%95% interval 71.8% to 94.7%, 103 answers92.6%95% interval 88.3% to 95.4%, 106 answers
Care and concern85.5%95% interval 69.9% to 93.7%, 103 answers83.3%95% interval 77.8% to 87.7%, 107 answers
Confidence and trust89.0%95% interval 73.9% to 95.8%, 101 answers98.2%95% interval 95.4% to 99.3%, 105 answers
Involvement in decisions95.5%95% interval 81.8% to 99.0%, 94 answers98.5%95% interval 95.7% to 99.5%, 101 answers
Needs met90.5%95% interval 75.9% to 96.6%, 102 answers92.6%95% interval 88.3% to 95.3%, 108 answers
Vaccinations and screening (NHS England QOF, not part of the rating)
Babies at 8 months92.3%95% interval 86.4% to 95.8%, 130 patients81.4%95% interval 67.4% to 90.3%, 43 patients
Children at 18 months92.7%95% interval 87.1% to 96.0%, 137 patients85.7%95% interval 74.3% to 92.6%, 56 patients
Children at 5 years87.4%95% interval 80.8% to 92.0%, 135 patients83.6%95% interval 71.7% to 91.1%, 55 patients
Women aged 25 to 4971.1%95% interval 69.3% to 72.8%, 2,462 patients68.0%95% interval 64.9% to 70.8%, 955 patients
Women aged 50 to 6478.5%95% interval 76.2% to 80.5%, 1,425 patients79.2%95% interval 75.9% to 82.2%, 644 patients
Facts (NHS England, not part of the rating)
Registered patients14,649August 20266,139August 2026
Primary care networkSasse Network 2 PCNSasse Network 2 PCN
Phone01784 43315901344 842951
Friends and Family Test (its own feedback)94.7% good or very good494 answers, June 202696.2% good or very good159 answers, June 2026
Appointments (one month)7,806 in August 2026Same day 64.7%; face to face 31.4%2,575 in August 2026Same day 27.5%; face to face 70.2%
Antibiotic items per STAR-PU (one year)0.46England 0.74, April 2025 to March 20260.91England 0.74, April 2025 to March 2026
GPs (full-time equivalent)6.1 qualified permanent9.2 including trainees and locums2,393 patients per permanent GP3.1 qualified permanent3.1 including trainees and locums2,002 patients per permanent GP
CQC rating (a separate source)GoodGood

“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

The full pages

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences