Tunbridge Wells · Compare
Grosvenor & St James Medical Centre vs Lonsdale Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Grosvenor & St James Medical Centre and Lonsdale Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Grosvenor & St James Medical CentreTN1 2DX | Lonsdale Medical CentreTN1 1PE |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 81.9likely range 72.6 to 87.2105 survey answers | 81.7likely range 76.7 to 85.5104 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 86.4%likely range 73.2% to 93.7%, 105 answers | 86.2%likely range 79.6% to 91.0%, 104 answers |
| Access (mean of the two below) | 71.3%likely range 66.7% to 75.3% | 71.1%likely range 64.5% to 76.7% |
| Appointments within two weeks of booking | 70.0%likely range 63.3% to 76.0%, 3,019 appointments | 69.8%likely range 60.6% to 77.7%, 1,657 appointments |
| Calls answered by the practice | 72.5%likely range 66.4% to 77.8%, 4,928 calls | 72.4%likely range 62.9% to 80.1%, 2,113 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 61.6%likely range 46.1% to 75.0%, 98 answers | 67.0%likely range 58.3% to 74.6%, 92 answers |
| Reception and admin team | 86.4%likely range 73.1% to 93.7%, 104 answers | 93.6%likely range 88.2% to 96.6%, 100 answers |
| Having a preferred professional | 41.0%likely range 27.7% to 55.7%, 106 answers | 28.7%likely range 21.9% to 36.6%, 104 answers |
| Seeing your preferred professional | 69.3%likely range 45.9% to 85.7%, 44 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 89.3%likely range 76.0% to 95.6%, 98 answers | 94.5%likely range 89.4% to 97.3%, 101 answers |
| Contacting the practice | 84.0%likely range 70.4% to 92.1%, 105 answers | 87.1%likely range 80.5% to 91.7%, 101 answers |
| Wait for an appointment | 79.3%likely range 63.7% to 89.4%, 89 answers | 80.9%likely range 73.4% to 86.6%, 99 answers |
| Being listened to | 94.7%likely range 83.2% to 98.4%, 100 answers | 96.6%likely range 92.1% to 98.6%, 100 answers |
| Care and concern | 94.0%likely range 82.2% to 98.1%, 99 answers | 92.8%likely range 87.2% to 96.0%, 101 answers |
| Confidence and trust | 97.6%likely range 87.6% to 99.6%, 102 answers | 97.4%likely range 93.1% to 99.0%, 99 answers |
| Involvement in decisions | 93.1%likely range 80.6% to 97.7%, 95 answers | 96.7%likely range 92.1% to 98.6%, 99 answers |
| Needs met | 91.6%likely range 79.2% to 96.9%, 101 answers | 96.6%likely range 92.1% to 98.6%, 100 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 96.7%likely range 90.8% to 98.9%, 92 patients | 84.8%likely range 74.3% to 91.6%, 66 patients |
| Children at 18 months | 85.1%likely range 77.4% to 90.5%, 114 patients | 89.7%likely range 80.2% to 94.9%, 68 patients |
| Children at 5 years | 85.0%likely range 78.2% to 90.0%, 140 patients | 77.8%likely range 68.2% to 85.1%, 90 patients |
| Women aged 25 to 49 | 63.0%likely range 61.1% to 64.9%, 2,559 patients | 69.8%likely range 67.4% to 72.1%, 1,483 patients |
| Women aged 50 to 64 | 71.2%likely range 68.7% to 73.6%, 1,296 patients | 72.8%likely range 69.3% to 76.0%, 683 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 13,935August 2026 | 8,065August 2026 |
| Primary care network | Tunbridge Wells PCN | Tunbridge Wells PCN |
| Phone | 01892 544777 | 01892 530329 |
| Friends and Family Test (its own feedback) | 96.1% good or very good76 answers, June 2026 | 92.6% good or very good95 answers, June 2026 |
| Appointments (one month) | 4,700 in August 2026Same day 40.3%; face to face 69.4% | 2,300 in August 2026Same day 38.4%; face to face 71.2% |
| Antibiotic items per STAR-PU (one year) | 0.64England 0.74, April 2025 to March 2026 | 1.05England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.6 qualified permanent7.7 including trainees and locums2,099 patients per permanent GP | 4.6 qualified permanent4.6 including trainees and locums1,748 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.