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Gleadless Medical Centre vs Heeley Green Surgery

Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.

Can the survey tell them apart?

Gleadless Medical Centre and Heeley Green Surgery cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.

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Side by side

MeasureGleadless Medical CentreS14 1PQHeeley Green SurgeryS2 3AJ
Practice score (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice score71.195% interval 61.0 to 78.994 survey answers70.295% interval 65.8 to 74.0125 survey answers
Label (against the England average)Cannot be told apart from the England averageNo label
Patients who describe the practice as good72.0%95% interval 57.7% to 82.9%, 94 answers70.3%95% interval 65.0% to 75.2%, 125 answers
Access (mean of the two below)69.0%95% interval 64.4% to 73.1%69.7%95% interval 62.2% to 75.6%
Appointments within two weeks of booking72.3%95% interval 65.5% to 78.3%, 2,832 appointments79.2%95% interval 71.7% to 85.1%, 2,123 appointments
Calls answered by the practice65.5%95% interval 59.3% to 71.3%, 4,987 callsNot in the grade: no phone data
More survey questions (not part of the rating)
Getting through on the phone66.4%95% interval 51.5% to 78.5%, 90 answers42.1%95% interval 36.5% to 47.8%, 119 answers
Reception and admin team73.7%95% interval 59.1% to 84.5%, 89 answers88.1%95% interval 83.9% to 91.3%, 121 answers
Having a preferred professional37.6%95% interval 24.9% to 52.1%, 93 answers21.6%95% interval 17.3% to 26.6%, 123 answers
Seeing your preferred professional32.2%95% interval 15.0% to 56.0%, 36 answersNot shown: fewer than 30 answers
Knowing the next step85.6%95% interval 72.0% to 93.2%, 87 answers81.2%95% interval 76.3% to 85.3%, 117 answers
Contacting the practice69.1%95% interval 54.5% to 80.8%, 91 answers63.1%95% interval 57.5% to 68.4%, 122 answers
Wait for an appointment59.6%95% interval 43.5% to 73.8%, 76 answers59.1%95% interval 53.1% to 64.9%, 106 answers
Being listened to89.4%95% interval 76.8% to 95.6%, 89 answers88.8%95% interval 84.7% to 91.9%, 121 answers
Care and concern91.1%95% interval 78.7% to 96.6%, 87 answers84.7%95% interval 80.2% to 88.3%, 121 answers
Confidence and trust97.0%95% interval 86.8% to 99.4%, 88 answers89.1%95% interval 85.1% to 92.2%, 121 answers
Involvement in decisions88.6%95% interval 75.0% to 95.2%, 81 answers92.4%95% interval 88.8% to 95.0%, 115 answers
Needs met94.5%95% interval 83.3% to 98.4%, 87 answers92.1%95% interval 88.5% to 94.7%, 120 answers
Vaccinations and screening (NHS England QOF, not part of the rating)
Babies at 8 months81.5%95% interval 72.4% to 88.1%, 92 patients78.6%95% interval 64.1% to 88.3%, 42 patients
Children at 18 months75.8%95% interval 66.5% to 83.1%, 99 patients92.1%95% interval 79.2% to 97.3%, 38 patients
Children at 5 years70.6%95% interval 61.5% to 78.4%, 109 patients71.2%95% interval 57.7% to 81.7%, 52 patients
Women aged 25 to 4959.2%95% interval 56.7% to 61.7%, 1,484 patients67.5%95% interval 64.4% to 70.5%, 904 patients
Women aged 50 to 6468.1%95% interval 64.5% to 71.5%, 684 patients70.6%95% interval 66.5% to 74.4%, 514 patients
Facts (NHS England, not part of the rating)
Registered patients8,481August 20265,142August 2026
Primary care networkHeeley Plus PCNHeeley Plus PCN
Phone0114 23966870114 2507206
Friends and Family Test (its own feedback)91.8% good or very good146 answers, June 202686.4% good or very good22 answers, June 2026
Appointments (one month)3,646 in August 2026Same day 40.7%; face to face 51.6%2,818 in August 2026Same day 49.0%; face to face 67.7%
Antibiotic items per STAR-PU (one year)0.78England 0.74, April 2025 to March 20260.71England 0.74, April 2025 to March 2026
GPs (full-time equivalent)5.4 qualified permanent5.4 including trainees and locums1,574 patients per permanent GP4.0 qualified permanent6.4 including trainees and locums1,269 patients per permanent GP
CQC rating (a separate source)GoodGood

“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

The full pages

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences