Birmingham · Compare
Firstcare Practice vs Highgate Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Highgate Medical Centre’s Practice score is clearly higher than Firstcare Practice’s: its 95% interval lies wholly above.
Side by side
| Measure | Firstcare PracticeB12 9LP | Highgate Medical CentreB12 0YA |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 66.295% interval 59.8 to 72.399 survey answers | 79.295% interval 75.8 to 81.898 survey answersClearly higher |
| Label (against the England average) | No label | Clearly above the England average |
| Patients who describe the practice as good | 58.4%95% interval 49.4% to 67.0%, 99 answers | 86.9%95% interval 82.2% to 90.4%, 98 answersClearly higher |
| Access (mean of the two below) | 84.4%95% interval 80.4% to 87.6%Clearly higher | 61.2%95% interval 57.5% to 63.8% |
| Appointments within two weeks of booking | 93.7%95% interval 89.6% to 96.3%, 3,281 appointments | 95.8%95% interval 89.7% to 98.4%, 1,454 appointments |
| Calls answered by the practice | 75.0%95% interval 68.2% to 80.8%, 3,737 callsClearly higher | 26.4%95% interval 22.4% to 30.9%, 8,561 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 39.0%95% interval 30.5% to 48.3%, 95 answers | 63.2%95% interval 57.1% to 68.9%, 95 answers |
| Reception and admin team | 77.9%95% interval 69.4% to 84.5%, 98 answers | 93.3%95% interval 89.5% to 95.7%, 97 answers |
| Having a preferred professional | 52.3%95% interval 43.3% to 61.1%, 99 answers | 70.0%95% interval 64.2% to 75.3%, 98 answers |
| Seeing your preferred professional | 38.2%95% interval 27.3% to 50.5%, 55 answers | 40.2%95% interval 33.3% to 47.5%, 69 answers |
| Knowing the next step | 80.6%95% interval 71.9% to 87.1%, 87 answers | 86.7%95% interval 81.9% to 90.3%, 94 answers |
| Contacting the practice | 53.9%95% interval 44.8% to 62.9%, 96 answers | 82.8%95% interval 77.8% to 86.9%, 98 answers |
| Wait for an appointment | 41.1%95% interval 32.0% to 50.8%, 87 answers | 71.1%95% interval 64.9% to 76.5%, 87 answers |
| Being listened to | 79.6%95% interval 71.1% to 86.1%, 93 answers | 94.7%95% interval 91.1% to 96.8%, 94 answers |
| Care and concern | 76.9%95% interval 68.2% to 83.8%, 94 answers | 91.9%95% interval 87.9% to 94.7%, 93 answers |
| Confidence and trust | 91.5%95% interval 84.6% to 95.4%, 90 answers | 92.8%95% interval 88.8% to 95.4%, 90 answers |
| Involvement in decisions | 90.6%95% interval 83.3% to 94.9%, 86 answers | 93.9%95% interval 90.1% to 96.3%, 91 answers |
| Needs met | 85.5%95% interval 77.7% to 90.9%, 93 answers | 92.4%95% interval 88.3% to 95.1%, 90 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 77.1%95% interval 69.2% to 83.5%, 131 patients | 85.7%95% interval 76.2% to 91.8%, 77 patients |
| Children at 18 months | 67.3%95% interval 57.6% to 75.8%, 98 patients | 87.3%95% interval 77.6% to 93.2%, 71 patients |
| Children at 5 years | 53.9%95% interval 44.8% to 62.7%, 115 patients | 74.1%95% interval 63.6% to 82.4%, 81 patients |
| Women aged 25 to 49 | 37.8%95% interval 35.4% to 40.2%, 1,509 patients | 51.9%95% interval 49.1% to 54.7%, 1,179 patients |
| Women aged 50 to 64 | 64.9%95% interval 60.0% to 69.5%, 382 patients | 73.1%95% interval 67.7% to 77.9%, 290 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 7,806August 2026 | 5,561August 2026 |
| Primary care network | Balsall Heath, Sparkhill & Moseley PCN | Balsall Heath, Sparkhill & Moseley PCN |
| Phone | 0121 4404666 | 0345 2450751 |
| Friends and Family Test (its own feedback) | 82.5% good or very good63 answers, June 2026 | 91.8% good or very good98 answers, June 2026 |
| Appointments (one month) | 4,283 in August 2026Same day 59.4%; face to face 61.0% | 3,073 in August 2026Same day 70.5%; face to face 53.6% |
| Antibiotic items per STAR-PU (one year) | 0.67England 0.74, April 2025 to March 2026 | 1.15England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.2 qualified permanent5.1 including trainees and locums3,548 patients per permanent GP | 2.1 qualified permanent5.0 including trainees and locums2,657 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.