Southend-on-Sea · Compare
Dr Krishnan & Ptnr - Kent Elms HC vs The Leigh Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Dr Krishnan & Ptnr - Kent Elms HC and The Leigh Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Dr Krishnan & Ptnr - Kent Elms HCSS9 5UU | The Leigh SurgerySS9 4JQ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 76.5likely range 71.7 to 80.695 survey answers | 78.5likely range 75.0 to 81.399 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 73.3%likely range 66.9% to 78.9%, 95 answers | 79.0%likely range 75.4% to 82.1%, 99 answers |
| Access (mean of the two below) | 83.7%likely range 78.1% to 88.0% | 77.1%likely range 69.2% to 83.0% |
| Appointments within two weeks of booking | 97.4%likely range 92.2% to 99.2%, 1,576 appointmentsClearly higher | 83.0%likely range 73.1% to 89.7%, 1,192 appointments |
| Calls answered by the practice | 70.0%likely range 59.9% to 78.4%, 1,906 calls | 71.0%likely range 58.8% to 80.8%, 1,298 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 43.6%likely range 36.9% to 50.5%, 93 answers | 51.9%likely range 47.6% to 56.1%, 93 answers |
| Reception and admin team | 82.9%likely range 77.0% to 87.5%, 93 answers | 78.7%likely range 75.0% to 82.0%, 94 answers |
| Having a preferred professional | 55.1%likely range 48.3% to 61.8%, 95 answers | 26.7%likely range 23.2% to 30.5%, 98 answers |
| Seeing your preferred professional | 42.3%likely range 32.4% to 52.8%, 42 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 81.9%likely range 75.8% to 86.7%, 89 answers | 82.2%likely range 78.5% to 85.3%, 88 answers |
| Contacting the practice | 69.3%likely range 62.7% to 75.2%, 96 answers | 62.3%likely range 58.1% to 66.3%, 95 answers |
| Wait for an appointment | 63.0%likely range 55.9% to 69.5%, 89 answers | 65.3%likely range 60.9% to 69.5%, 84 answers |
| Being listened to | 74.5%likely range 67.9% to 80.2%, 89 answers | 79.9%likely range 76.2% to 83.1%, 92 answers |
| Care and concern | 78.4%likely range 72.1% to 83.7%, 90 answers | 79.3%likely range 75.6% to 82.6%, 92 answers |
| Confidence and trust | 95.3%likely range 91.2% to 97.5%, 89 answers | 90.6%likely range 87.8% to 92.9%, 91 answers |
| Involvement in decisions | 89.1%likely range 83.7% to 92.9%, 84 answers | 91.3%likely range 88.4% to 93.5%, 84 answers |
| Needs met | 91.3%likely range 86.5% to 94.5%, 91 answers | 89.6%likely range 86.7% to 92.0%, 92 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 95.2%likely range 77.3% to 99.2%, 21 patients | 86.7%likely range 70.3% to 94.7%, 30 patients |
| Children at 18 months | 92.3%likely range 75.9% to 97.9%, 26 patients | 93.5%likely range 79.3% to 98.2%, 31 patients |
| Children at 5 years | 88.2%likely range 73.4% to 95.3%, 34 patients | 91.9%likely range 78.7% to 97.2%, 37 patients |
| Women aged 25 to 49 | 72.0%likely range 68.3% to 75.4%, 614 patients | 69.5%likely range 65.1% to 73.6%, 443 patients |
| Women aged 50 to 64 | 80.1%likely range 76.0% to 83.7%, 413 patients | 76.2%likely range 70.5% to 81.1%, 244 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,429August 2026 | 2,815August 2026 |
| Primary care network | Ss9 North PCN | Ss9 North PCN |
| Phone | 01702 522012 | 01702 470705 |
| Friends and Family Test (its own feedback) | 97.1% good or very good35 answers, June 2026 | 90.6% good or very good32 answers, June 2026 |
| Appointments (one month) | 2,288 in August 2026Same day 50.4%; face to face 58.6% | 1,444 in August 2026Same day 52.6%; face to face 41.3% |
| Antibiotic items per STAR-PU (one year) | 0.74England 0.74, April 2025 to March 2026 | 0.98England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.5 qualified permanent2.9 including trainees and locums1,748 patients per permanent GP | 1.9 qualified permanent1.9 including trainees and locums1,466 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.