Southend-on-Sea · Compare
Dr F Khan Carnavon Road Surgery vs Dr Navin Kumar
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Dr F Khan Carnavon Road Surgery and Dr Navin Kumar cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Dr F Khan Carnavon Road SurgerySS0 7AF | Dr Navin KumarSS0 7AF |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 76.495% interval 71.7 to 80.4115 survey answers | 82.595% interval 76.5 to 86.686 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 80.0%95% interval 74.1% to 84.9%, 115 answers | 85.4%95% interval 77.3% to 90.9%, 86 answers |
| Access (mean of the two below) | 67.9%95% interval 60.4% to 74.5% | 75.4%95% interval 69.0% to 80.5% |
| Appointments within two weeks of booking | 59.6%95% interval 47.4% to 70.8%, 978 appointments | 82.1%95% interval 72.5% to 88.9%, 1,271 appointmentsClearly higher |
| Calls answered by the practice | 76.1%95% interval 67.3% to 83.2%, 2,257 calls | 68.6%95% interval 60.1% to 76.1%, 2,647 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 56.4%95% interval 49.4% to 63.2%, 109 answers | 65.1%95% interval 55.3% to 73.8%, 83 answers |
| Reception and admin team | 91.5%95% interval 86.8% to 94.6%, 110 answers | 90.3%95% interval 83.0% to 94.6%, 86 answers |
| Having a preferred professional | 32.0%95% interval 26.0% to 38.7%, 114 answers | 38.0%95% interval 29.1% to 47.8%, 84 answers |
| Seeing your preferred professional | 59.4%95% interval 46.9% to 70.7%, 36 answers | 51.5%95% interval 36.6% to 66.2%, 35 answers |
| Knowing the next step | 81.4%95% interval 75.3% to 86.2%, 107 answers | 85.4%95% interval 77.2% to 91.0%, 84 answers |
| Contacting the practice | 79.4%95% interval 73.3% to 84.5%, 110 answers | 85.6%95% interval 77.5% to 91.2%, 85 answers |
| Wait for an appointment | 59.7%95% interval 52.3% to 66.7%, 97 answers | 78.1%95% interval 68.7% to 85.3%, 78 answers |
| Being listened to | 95.0%95% interval 91.0% to 97.3%, 106 answers | 86.6%95% interval 78.7% to 91.9%, 85 answers |
| Care and concern | 95.5%95% interval 91.6% to 97.7%, 106 answers | 85.9%95% interval 77.7% to 91.4%, 84 answers |
| Confidence and trust | 94.2%95% interval 90.0% to 96.7%, 107 answers | 97.1%95% interval 91.6% to 99.0%, 84 answers |
| Involvement in decisions | 89.4%95% interval 84.1% to 93.0%, 103 answers | 94.6%95% interval 88.1% to 97.6%, 80 answers |
| Needs met | 91.7%95% interval 86.9% to 94.8%, 107 answers | 93.3%95% interval 86.6% to 96.8%, 83 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 90.9%95% interval 80.4% to 96.1%, 55 patients | 78.0%95% interval 63.3% to 88.0%, 41 patients |
| Children at 18 months | 84.2%95% interval 72.6% to 91.5%, 57 patients | 77.8%95% interval 61.9% to 88.3%, 36 patients |
| Children at 5 years | 79.2%95% interval 65.7% to 88.3%, 48 patients | 84.4%95% interval 71.2% to 92.3%, 45 patients |
| Women aged 25 to 49 | 63.5%95% interval 60.4% to 66.5%, 937 patients | 57.0%95% interval 53.4% to 60.5%, 753 patients |
| Women aged 50 to 64 | 67.2%95% interval 63.1% to 71.0%, 527 patients | 73.1%95% interval 68.7% to 77.1%, 424 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 5,793August 2026 | 4,861August 2026 |
| Primary care network | Southend Victoria PCN | Southend Victoria PCN |
| Phone | 01702 349957 | 01702 342589 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 95.3% good or very good169 answers, June 2026 |
| Appointments (one month) | 1,223 in August 2026Same day 24.7%; face to face 82.7% | 1,418 in August 2026Same day 25.3%; face to face 86.2% |
| Antibiotic items per STAR-PU (one year) | 0.72England 0.74, April 2025 to March 2026 | 0.89England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.9 qualified permanent2.9 including trainees and locums1,993 patients per permanent GP | 2.8 qualified permanent2.9 including trainees and locums1,720 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.