Luton · Compare
Dr Dv Shah's Practice vs Neville Road Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Dr Dv Shah's Practice’s Practice Grade is clearly higher than Neville Road Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Dr Dv Shah's PracticeLU4 0PF | Neville Road SurgeryLU3 2JG |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 84.0likely range 81.0 to 86.5107 survey answersClearly higher | 73.1likely range 68.9 to 76.991 survey answers |
| Label (against the England average) | Clearly above the England average | No label |
| Patients who describe the practice as good | 84.8%likely range 81.2% to 87.9%, 107 answersClearly higher | 70.2%likely range 64.6% to 75.2%, 91 answers |
| Access (mean of the two below) | 81.9%likely range 76.6% to 86.1% | 79.8%likely range 74.1% to 84.3% |
| Appointments within two weeks of booking | 87.8%likely range 83.3% to 91.3%, 3,991 appointments | 94.1%likely range 87.3% to 97.4%, 1,384 appointments |
| Calls answered by the practice | 75.9%likely range 66.2% to 83.5%, 1,920 calls | 65.4%likely range 56.2% to 73.6%, 2,308 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 77.8%likely range 73.5% to 81.5%, 103 answers | 59.4%likely range 53.4% to 65.0%, 87 answers |
| Reception and admin team | 82.8%likely range 78.9% to 86.1%, 105 answers | 77.3%likely range 72.0% to 81.8%, 88 answers |
| Having a preferred professional | 44.3%likely range 39.7% to 49.0%, 107 answers | 38.7%likely range 33.2% to 44.5%, 90 answers |
| Seeing your preferred professional | 50.8%likely range 42.6% to 58.9%, 37 answers | 42.2%likely range 33.8% to 51.1%, 40 answers |
| Knowing the next step | 90.3%likely range 87.1% to 92.9%, 100 answers | 69.8%likely range 64.0% to 74.9%, 86 answers |
| Contacting the practice | 72.4%likely range 67.9% to 76.5%, 103 answers | 65.0%likely range 59.3% to 70.3%, 91 answers |
| Wait for an appointment | 73.0%likely range 68.3% to 77.3%, 93 answers | 62.3%likely range 56.3% to 68.0%, 83 answers |
| Being listened to | 88.6%likely range 85.1% to 91.3%, 102 answers | 82.7%likely range 77.8% to 86.7%, 89 answers |
| Care and concern | 86.4%likely range 82.7% to 89.3%, 103 answers | 81.4%likely range 76.4% to 85.6%, 88 answers |
| Confidence and trust | 95.6%likely range 93.1% to 97.2%, 101 answers | 91.2%likely range 87.2% to 94.0%, 86 answers |
| Involvement in decisions | 99.3%likely range 97.8% to 99.8%, 94 answers | 83.4%likely range 78.6% to 87.4%, 87 answers |
| Needs met | 93.2%likely range 90.4% to 95.3%, 101 answers | 91.5%likely range 87.5% to 94.3%, 85 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 88.8%likely range 80.0% to 94.0%, 80 patients | 95.2%likely range 88.3% to 98.1%, 83 patients |
| Children at 18 months | 84.8%likely range 75.3% to 91.1%, 79 patients | 91.8%likely range 84.0% to 96.0%, 85 patients |
| Children at 5 years | 90.9%likely range 82.4% to 95.5%, 77 patients | 94.5%likely range 86.7% to 97.8%, 73 patients |
| Women aged 25 to 49 | 62.4%likely range 59.6% to 65.2%, 1,121 patients | 56.4%likely range 53.4% to 59.4%, 1,037 patients |
| Women aged 50 to 64 | 83.9%likely range 79.9% to 87.2%, 385 patients | 74.5%likely range 69.6% to 78.9%, 330 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,959August 2026 | 5,413August 2026 |
| Primary care network | Phoenix Sunrisers PCN | Phoenix Sunrisers PCN |
| Phone | 01582 667017 | 01582 563373 |
| Friends and Family Test (its own feedback) | 95.7% good or very good23 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 4,137 in August 2026Same day 66.4%; face to face 29.0% | 1,928 in August 2026Same day 27.3%; face to face 50.7% |
| Antibiotic items per STAR-PU (one year) | 0.80England 0.74, April 2025 to March 2026 | 0.67England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.7 qualified permanent2.7 including trainees and locums2,235 patients per permanent GP | 1.1 qualified permanent1.1 including trainees and locums5,075 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.