Gateshead · Compare
Crowhall Medical Centre vs St. Albans Medical Group
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Crowhall Medical Centre and St. Albans Medical Group cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Crowhall Medical CentreNE10 9QG | St. Albans Medical GroupNE10 9QG |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 86.195% interval 80.7 to 89.7102 survey answers | 75.995% interval 65.8 to 83.987 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 85.7%95% interval 78.3% to 90.8%, 102 answers | 69.8%95% interval 55.5% to 81.1%, 87 answers |
| Access (mean of the two below) | 86.7%95% interval 82.6% to 89.7% | 90.0%95% interval 86.1% to 92.5% |
| Appointments within two weeks of booking | 87.8%95% interval 82.2% to 91.9%, 2,674 appointments | 96.5%95% interval 91.3% to 98.6%, 1,741 appointments |
| Calls answered by the practice | 85.5%95% interval 79.6% to 89.8%, 3,794 calls | 83.4%95% interval 77.7% to 87.9%, 4,196 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 67.3%95% interval 58.4% to 75.1%, 100 answers | 57.7%95% interval 43.0% to 71.2%, 82 answers |
| Reception and admin team | 90.5%95% interval 83.9% to 94.6%, 100 answers | 81.8%95% interval 68.0% to 90.4%, 83 answers |
| Having a preferred professional | 36.4%95% interval 28.3% to 45.3%, 101 answers | 27.9%95% interval 17.1% to 42.2%, 86 answers |
| Seeing your preferred professional | 37.0%95% interval 24.7% to 51.3%, 41 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 85.5%95% interval 78.0% to 90.8%, 98 answers | 73.2%95% interval 58.7% to 84.0%, 83 answers |
| Contacting the practice | 83.5%95% interval 75.8% to 89.1%, 101 answers | 71.0%95% interval 56.6% to 82.1%, 86 answers |
| Wait for an appointment | 76.3%95% interval 67.1% to 83.5%, 86 answers | 54.6%95% interval 39.6% to 68.8%, 77 answers |
| Being listened to | 87.9%95% interval 80.8% to 92.6%, 100 answers | 83.3%95% interval 70.1% to 91.4%, 86 answers |
| Care and concern | 87.3%95% interval 80.1% to 92.1%, 100 answers | 76.2%95% interval 61.9% to 86.2%, 84 answers |
| Confidence and trust | 93.5%95% interval 87.4% to 96.7%, 98 answers | 84.8%95% interval 71.7% to 92.5%, 85 answers |
| Involvement in decisions | 92.9%95% interval 86.7% to 96.4%, 95 answers | 79.1%95% interval 64.8% to 88.6%, 81 answers |
| Needs met | 91.4%95% interval 84.9% to 95.3%, 98 answers | 92.0%95% interval 80.5% to 97.0%, 85 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 97.1%95% interval 89.9% to 99.2%, 68 patients | 87.0%95% interval 75.6% to 93.6%, 54 patients |
| Children at 18 months | 96.3%95% interval 87.5% to 99.0%, 54 patients | 93.5%95% interval 84.6% to 97.5%, 62 patients |
| Children at 5 years | 94.9%95% interval 86.1% to 98.3%, 59 patients | 85.0%95% interval 73.9% to 91.9%, 60 patients |
| Women aged 25 to 49 | 72.9%95% interval 70.0% to 75.5%, 1,013 patients | 70.8%95% interval 68.1% to 73.4%, 1,104 patients |
| Women aged 50 to 64 | 76.6%95% interval 73.0% to 79.9%, 565 patients | 77.3%95% interval 73.7% to 80.5%, 586 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 6,423August 2026 | 7,016August 2026 |
| Primary care network | Gateshead East PCN | Gateshead East PCN |
| Phone | 0191 4699391 | 0191 4692316 |
| Friends and Family Test (its own feedback) | 83.3% good or very good18 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 3,247 in August 2026Same day 60.2%; face to face 70.3% | 3,558 in August 2026Same day 60.5%; face to face 72.1% |
| Antibiotic items per STAR-PU (one year) | 1.00England 0.74, April 2025 to March 2026 | 0.80England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.0 qualified permanent1.0 including trainees and locums6,256 patients per permanent GP | 5.3 qualified permanent6.4 including trainees and locums1,322 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.