Hounslow · Compare
Crosslands Surgery vs Jersey Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Crosslands Surgery and Jersey Practice cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Crosslands SurgeryUB2 5QY | Jersey PracticeTW5 9ER |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 89.095% interval 82.8 to 92.698 survey answers | 80.895% interval 72.4 to 86.692 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 89.0%95% interval 80.5% to 94.0%, 98 answers | 80.4%95% interval 68.5% to 88.6%, 92 answers |
| Access (mean of the two below) | 88.8%95% interval 83.1% to 92.3% | 81.6%95% interval 77.2% to 84.7% |
| Appointments within two weeks of booking | 91.7%95% interval 87.5% to 94.5%, 3,740 appointments | 91.1%95% interval 86.7% to 94.2%, 3,517 appointments |
| Calls answered by the practice | 85.8%95% interval 75.3% to 92.3%, 1,345 calls | Not in the grade: no phone data |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 66.4%95% interval 55.5% to 75.9%, 92 answers | 50.4%95% interval 37.6% to 63.2%, 87 answers |
| Reception and admin team | 84.2%95% interval 74.8% to 90.5%, 96 answers | 81.3%95% interval 69.3% to 89.3%, 90 answers |
| Having a preferred professional | 45.4%95% interval 35.0% to 56.1%, 96 answers | 41.0%95% interval 29.1% to 54.0%, 90 answers |
| Seeing your preferred professional | 46.3%95% interval 31.4% to 61.9%, 45 answers | 45.5%95% interval 27.9% to 64.4%, 41 answers |
| Knowing the next step | 87.8%95% interval 78.8% to 93.3%, 92 answers | 73.0%95% interval 59.6% to 83.1%, 83 answers |
| Contacting the practice | 84.0%95% interval 74.6% to 90.4%, 96 answers | 76.3%95% interval 63.7% to 85.5%, 89 answers |
| Wait for an appointment | 76.7%95% interval 65.8% to 84.9%, 86 answers | 61.4%95% interval 47.3% to 73.9%, 77 answers |
| Being listened to | 93.5%95% interval 85.9% to 97.1%, 95 answers | 84.8%95% interval 73.2% to 92.0%, 89 answers |
| Care and concern | 91.4%95% interval 83.3% to 95.8%, 95 answers | 75.7%95% interval 63.1% to 85.0%, 90 answers |
| Confidence and trust | 98.3%95% interval 92.5% to 99.6%, 93 answers | 91.2%95% interval 81.0% to 96.2%, 90 answers |
| Involvement in decisions | 95.3%95% interval 88.1% to 98.3%, 90 answers | 93.9%95% interval 83.9% to 97.8%, 84 answers |
| Needs met | 94.1%95% interval 86.6% to 97.5%, 94 answers | 93.6%95% interval 83.7% to 97.6%, 86 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 84.4%95% interval 74.7% to 90.9%, 77 patients | 92.1%95% interval 84.6% to 96.1%, 89 patients |
| Children at 18 months | 74.7%95% interval 63.8% to 83.1%, 75 patients | 88.3%95% interval 80.2% to 93.3%, 94 patients |
| Children at 5 years | 79.2%95% interval 68.9% to 86.8%, 77 patients | 84.8%95% interval 76.1% to 90.7%, 92 patients |
| Women aged 25 to 49 | 61.1%95% interval 58.4% to 63.7%, 1,291 patients | 60.8%95% interval 58.5% to 63.1%, 1,751 patients |
| Women aged 50 to 64 | 82.4%95% interval 79.3% to 85.1%, 665 patients | 79.1%95% interval 75.7% to 82.2%, 613 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 7,415August 2026 | 8,624August 2026 |
| Primary care network | Great West Road PCN | Great West Road PCN |
| Phone | 020 85741906 | 02034 111404 |
| Friends and Family Test (its own feedback) | 100.0% good or very good11 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 7,768 in August 2026Same day 69.6%; face to face 40.5% | 7,295 in August 2026Same day 63.3%; face to face 38.3% |
| Antibiotic items per STAR-PU (one year) | 0.72England 0.74, April 2025 to March 2026 | 0.81England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.3 qualified permanent7.5 including trainees and locums1,390 patients per permanent GP | 3.6 qualified permanent4.4 including trainees and locums2,373 patients per permanent GP |
| CQC rating (a separate source) | Good | Requires improvement |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.