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Croft Medical Centre vs Coventry Road Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Coventry Road Practice’s Practice score is clearly higher than Croft Medical Centre’s: its 95% interval lies wholly above.
Side by side
| Measure | Croft Medical CentreB37 7WB | Coventry Road PracticeB26 3JS |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 69.795% interval 60.4 to 77.8104 survey answers | 86.195% interval 82.8 to 88.6114 survey answersClearly higher |
| Label (against the England average) | No label | Clearly above the England average |
| Patients who describe the practice as good | 62.3%95% interval 49.1% to 73.8%, 104 answers | 86.5%95% interval 82.7% to 89.6%, 114 answersClearly higher |
| Access (mean of the two below) | 86.9%95% interval 84.0% to 89.3% | 84.9%95% interval 78.4% to 89.2% |
| Appointments within two weeks of booking | 97.6%95% interval 95.3% to 98.7%, 5,351 appointmentsClearly higher | 84.4%95% interval 73.8% to 91.2%, 1,008 appointments |
| Calls answered by the practice | 76.2%95% interval 70.9% to 80.8%, 5,939 calls | 85.2%95% interval 77.9% to 90.4%, 2,582 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 41.1%95% interval 29.0% to 54.4%, 101 answers | 89.6%95% interval 85.9% to 92.4%, 107 answers |
| Reception and admin team | 66.7%95% interval 53.6% to 77.7%, 104 answers | 95.6%95% interval 93.0% to 97.3%, 111 answers |
| Having a preferred professional | 32.7%95% interval 21.9% to 45.7%, 106 answers | 50.2%95% interval 45.0% to 55.3%, 111 answers |
| Seeing your preferred professional | 17.8%95% interval 5.9% to 42.8%, 30 answers | 43.9%95% interval 36.6% to 51.5%, 52 answers |
| Knowing the next step | 76.6%95% interval 63.7% to 85.9%, 100 answers | 92.9%95% interval 89.7% to 95.2%, 105 answers |
| Contacting the practice | 59.1%95% interval 46.1% to 71.0%, 105 answers | 89.0%95% interval 85.3% to 91.9%, 106 answers |
| Wait for an appointment | 64.9%95% interval 51.1% to 76.6%, 95 answers | 67.8%95% interval 62.6% to 72.6%, 102 answers |
| Being listened to | 74.3%95% interval 61.5% to 84.0%, 104 answers | 92.9%95% interval 89.7% to 95.1%, 109 answers |
| Care and concern | 73.8%95% interval 61.0% to 83.6%, 104 answers | 92.3%95% interval 89.0% to 94.6%, 109 answers |
| Confidence and trust | 86.0%95% interval 74.3% to 92.9%, 101 answers | 97.0%95% interval 94.6% to 98.4%, 105 answers |
| Involvement in decisions | 80.1%95% interval 67.5% to 88.6%, 100 answers | 91.5%95% interval 88.1% to 94.1%, 104 answers |
| Needs met | 80.0%95% interval 67.6% to 88.5%, 103 answers | 88.5%95% interval 84.8% to 91.4%, 108 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 81.6%95% interval 73.0% to 87.9%, 103 patients | 88.0%95% interval 76.2% to 94.4%, 50 patients |
| Children at 18 months | 79.3%95% interval 71.3% to 85.6%, 121 patients | 87.2%95% interval 74.8% to 94.0%, 47 patients |
| Children at 5 years | 76.6%95% interval 69.0% to 82.8%, 141 patients | 81.6%95% interval 68.6% to 90.0%, 49 patients |
| Women aged 25 to 49 | 71.3%95% interval 69.2% to 73.2%, 1,961 patients | 64.2%95% interval 60.9% to 67.4%, 839 patients |
| Women aged 50 to 64 | 69.7%95% interval 66.6% to 72.7%, 875 patients | 77.1%95% interval 72.7% to 80.9%, 397 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 11,378August 2026 | 4,982August 2026 |
| Primary care network | North Solihull PCN | North Solihull PCN |
| Phone | 0121 2707180 | 0121 7432154 |
| Friends and Family Test (its own feedback) | 89.2% good or very good93 answers, June 2026 | 98.0% good or very good49 answers, June 2026 |
| Appointments (one month) | 7,219 in August 2026Same day 65.7%; face to face 62.8% | 1,978 in August 2026Same day 49.7%; face to face 61.8% |
| Antibiotic items per STAR-PU (one year) | 1.07England 0.74, April 2025 to March 2026 | 0.82England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.0 qualified permanent4.7 including trainees and locums3,827 patients per permanent GP | 2.1 qualified permanent4.3 including trainees and locums2,350 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.