Manchester · Compare
Conran Medical Centre vs Willowbank Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Conran Medical Centre and Willowbank Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Conran Medical CentreM9 5BH | Willowbank SurgeryM9 4WH |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 78.3likely range 68.7 to 85.384 survey answers | 79.6likely range 75.8 to 82.485 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 75.1%likely range 61.5% to 85.0%, 84 answers | 76.4%likely range 72.6% to 79.8%, 85 answers |
| Access (mean of the two below) | 85.6%likely range 80.5% to 89.1% | 87.0%likely range 77.9% to 91.8% |
| Appointments within two weeks of booking | 89.2%likely range 81.3% to 94.0%, 1,426 appointments | 90.6%likely range 77.1% to 96.5%, 573 appointments |
| Calls answered by the practice | 81.9%likely range 75.3% to 87.1%, 3,416 calls | 83.3%likely range 71.1% to 91.0%, 1,107 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 81.1%likely range 67.8% to 89.8%, 80 answers | 76.4%likely range 72.5% to 79.9%, 80 answers |
| Reception and admin team | 95.9%likely range 86.2% to 98.9%, 82 answers | 93.2%likely range 90.8% to 95.1%, 83 answers |
| Having a preferred professional | 36.1%likely range 23.8% to 50.5%, 79 answers | 39.5%likely range 35.4% to 43.7%, 85 answers |
| Seeing your preferred professional | 46.0%likely range 25.2% to 68.3%, 30 answers | 36.7%likely range 30.8% to 43.0%, 39 answers |
| Knowing the next step | 86.3%likely range 73.1% to 93.6%, 74 answers | 79.2%likely range 75.4% to 82.5%, 80 answers |
| Contacting the practice | 83.1%likely range 70.0% to 91.2%, 80 answers | 70.5%likely range 66.5% to 74.3%, 84 answers |
| Wait for an appointment | 58.0%likely range 43.7% to 71.1%, 79 answers | 59.6%likely range 55.1% to 63.9%, 77 answers |
| Being listened to | 86.4%likely range 73.7% to 93.5%, 78 answers | 91.8%likely range 89.2% to 93.9%, 83 answers |
| Care and concern | 87.8%likely range 75.4% to 94.4%, 79 answers | 91.0%likely range 88.2% to 93.2%, 82 answers |
| Confidence and trust | 91.9%likely range 80.5% to 96.9%, 79 answers | 92.0%likely range 89.3% to 94.0%, 82 answers |
| Involvement in decisions | 94.1%likely range 83.0% to 98.1%, 75 answers | 92.9%likely range 90.3% to 94.8%, 80 answers |
| Needs met | 86.7%likely range 73.8% to 93.8%, 76 answers | 87.3%likely range 84.0% to 89.9%, 80 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 87.4%likely range 79.6% to 92.5%, 103 patients | 58.3%likely range 38.8% to 75.5%, 24 patients |
| Children at 18 months | 74.0%likely range 63.3% to 82.5%, 77 patients | 68.0%likely range 48.4% to 82.8%, 25 patients |
| Children at 5 years | 82.5%likely range 74.7% to 88.3%, 120 patients | 63.9%likely range 47.6% to 77.5%, 36 patients |
| Women aged 25 to 49 | 68.7%likely range 66.2% to 71.1%, 1,323 patients | 63.6%likely range 58.7% to 68.1%, 398 patients |
| Women aged 50 to 64 | 76.8%likely range 73.1% to 80.1%, 556 patients | 78.1%likely range 70.7% to 84.0%, 146 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 7,504August 2026 | 2,261August 2026 |
| Primary care network | H-Blackley Harpurhey & Charlestown PCN | H-Blackley Harpurhey & Charlestown PCN |
| Phone | 0161 2052714 | 0161 2059240 |
| Friends and Family Test (its own feedback) | 92.3% good or very good273 answers, June 2026 | 93.5% good or very good31 answers, June 2026 |
| Appointments (one month) | 2,528 in August 2026Same day 31.7%; face to face 79.1% | 627 in August 2026Same day 33.5%; face to face 86.0% |
| Antibiotic items per STAR-PU (one year) | 0.85England 0.74, April 2025 to March 2026 | 0.62England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.4 qualified permanent4.5 including trainees and locums3,180 patients per permanent GP | 0.8 qualified permanent0.8 including trainees and locums |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.