Hounslow · Compare
Clifford Road Surgery vs Skyways Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Clifford Road Surgery and Skyways Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Clifford Road SurgeryTW4 7LR | Skyways Medical CentreTW5 9BJ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 78.9likely range 73.5 to 83.0109 survey answers | 75.4likely range 68.6 to 80.8103 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 83.1%likely range 75.5% to 88.7%, 109 answers | 75.2%likely range 65.7% to 82.7%, 103 answers |
| Access (mean of the two below) | 69.1%likely range 65.4% to 72.8% | 75.8%likely range 70.7% to 80.0% |
| Appointments within two weeks of booking | 91.9%likely range 88.9% to 94.2%, 6,084 appointmentsClearly higher | 76.1%likely range 68.6% to 82.2%, 2,279 appointments |
| Calls answered by the practice | 46.2%likely range 39.3% to 53.2%, 4,046 calls | 75.4%likely range 68.6% to 81.1%, 3,756 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 66.4%likely range 57.5% to 74.2%, 107 answers | 76.3%likely range 66.5% to 83.9%, 95 answers |
| Reception and admin team | 96.6%likely range 91.7% to 98.6%, 108 answers | 84.9%likely range 76.3% to 90.8%, 99 answers |
| Having a preferred professional | 45.8%likely range 37.2% to 54.7%, 108 answers | 37.6%likely range 28.5% to 47.6%, 102 answers |
| Seeing your preferred professional | 66.4%likely range 53.1% to 77.6%, 49 answers | 47.6%likely range 34.3% to 61.2%, 53 answers |
| Knowing the next step | 83.1%likely range 75.3% to 88.8%, 104 answers | 78.7%likely range 69.0% to 86.0%, 92 answers |
| Contacting the practice | 83.2%likely range 75.5% to 88.8%, 108 answers | 81.3%likely range 72.3% to 88.0%, 99 answers |
| Wait for an appointment | 73.0%likely range 63.7% to 80.7%, 91 answers | 64.0%likely range 53.5% to 73.3%, 92 answers |
| Being listened to | 88.7%likely range 81.7% to 93.3%, 103 answers | 89.4%likely range 81.5% to 94.2%, 97 answers |
| Care and concern | 87.4%likely range 80.1% to 92.3%, 103 answers | 85.2%likely range 76.4% to 91.1%, 96 answers |
| Confidence and trust | 96.6%likely range 91.4% to 98.7%, 98 answers | 93.1%likely range 85.8% to 96.7%, 95 answers |
| Involvement in decisions | 91.7%likely range 84.9% to 95.6%, 95 answers | 88.7%likely range 80.2% to 93.8%, 91 answers |
| Needs met | 89.9%likely range 82.8% to 94.3%, 97 answers | 91.4%likely range 83.5% to 95.7%, 91 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 96.4%likely range 90.0% to 98.8%, 84 patients | 87.7%likely range 77.5% to 93.6%, 65 patients |
| Children at 18 months | 97.9%likely range 92.6% to 99.4%, 95 patients | 91.7%likely range 81.9% to 96.4%, 60 patients |
| Children at 5 years | 95.2%likely range 88.4% to 98.1%, 84 patients | 77.2%likely range 64.8% to 86.2%, 57 patients |
| Women aged 25 to 49 | 77.5%likely range 75.2% to 79.7%, 1,331 patients | 61.9%likely range 59.1% to 64.6%, 1,200 patients |
| Women aged 50 to 64 | 90.9%likely range 87.5% to 93.4%, 372 patients | 79.1%likely range 75.3% to 82.4%, 507 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 7,454August 2026 | 7,194August 2026 |
| Primary care network | Great West Road PCN | Great West Road PCN |
| Phone | 020 85775304 | 020 85695688 |
| Friends and Family Test (its own feedback) | 3 answers in June 2026; shares not published below 5 | 100.0% good or very good6 answers, June 2026 |
| Appointments (one month) | 6,740 in August 2026Same day 42.5%; face to face 19.9% | 3,532 in August 2026Same day 32.4%; face to face 80.7% |
| Antibiotic items per STAR-PU (one year) | 0.91England 0.74, April 2025 to March 2026 | 0.82England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.2 qualified permanent4.0 including trainees and locums2,329 patients per permanent GP | 2.1 qualified permanent3.2 including trainees and locums3,372 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.