Reading · Compare
Chatham Street Surgery vs Grovelands Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Chatham Street Surgery and Grovelands Medical Centre cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Chatham Street SurgeryRG1 7JE | Grovelands Medical CentreRG30 1HG |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 81.095% interval 74.6 to 85.995 survey answers | 74.495% interval 64.5 to 81.9107 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 77.8%95% interval 68.8% to 84.7%, 95 answers | 72.6%95% interval 58.6% to 83.2%, 107 answers |
| Access (mean of the two below) | 88.2%95% interval 84.1% to 91.4%Clearly higher | 78.4%95% interval 74.9% to 81.3% |
| Appointments within two weeks of booking | 97.2%95% interval 94.3% to 98.7%, 3,743 appointments | 93.3%95% interval 89.2% to 95.9%, 3,439 appointments |
| Calls answered by the practice | 79.1%95% interval 71.3% to 85.3%, 2,676 callsClearly higher | 63.5%95% interval 57.9% to 68.7%, 6,275 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 63.8%95% interval 53.4% to 73.0%, 82 answers | 44.7%95% interval 31.2% to 59.1%, 101 answers |
| Reception and admin team | 89.9%95% interval 82.6% to 94.3%, 95 answers | 86.1%95% interval 73.2% to 93.4%, 101 answers |
| Having a preferred professional | 29.1%95% interval 21.3% to 38.4%, 96 answers | 58.6%95% interval 44.3% to 71.6%, 104 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 46.6%95% interval 28.2% to 66.0%, 53 answers |
| Knowing the next step | 78.5%95% interval 69.3% to 85.5%, 88 answers | 72.5%95% interval 57.9% to 83.4%, 100 answers |
| Contacting the practice | 73.9%95% interval 64.4% to 81.6%, 90 answers | 61.9%95% interval 47.6% to 74.4%, 106 answers |
| Wait for an appointment | 81.5%95% interval 72.2% to 88.2%, 82 answers | 43.0%95% interval 29.6% to 57.6%, 100 answers |
| Being listened to | 87.0%95% interval 78.8% to 92.3%, 88 answers | 85.7%95% interval 73.0% to 93.0%, 106 answers |
| Care and concern | 84.0%95% interval 75.6% to 89.9%, 91 answers | 85.8%95% interval 73.2% to 93.1%, 106 answers |
| Confidence and trust | 87.1%95% interval 79.2% to 92.3%, 92 answers | 92.7%95% interval 81.5% to 97.3%, 104 answers |
| Involvement in decisions | 91.4%95% interval 83.9% to 95.6%, 86 answers | 96.3%95% interval 85.8% to 99.1%, 96 answers |
| Needs met | 91.4%95% interval 84.2% to 95.5%, 89 answers | 90.8%95% interval 79.0% to 96.3%, 102 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 84.4%95% interval 74.7% to 90.9%, 77 patients | 85.7%95% interval 78.8% to 90.7%, 133 patients |
| Children at 18 months | 89.3%95% interval 80.3% to 94.5%, 75 patients | 82.0%95% interval 73.8% to 88.0%, 111 patients |
| Children at 5 years | 82.5%95% interval 71.4% to 90.0%, 63 patients | 92.7%95% interval 86.7% to 96.1%, 123 patients |
| Women aged 25 to 49 | 65.7%95% interval 63.4% to 67.9%, 1,689 patients | 70.9%95% interval 69.0% to 72.7%, 2,365 patients |
| Women aged 50 to 64 | 79.8%95% interval 76.2% to 83.1%, 526 patients | 76.7%95% interval 74.2% to 79.1%, 1,174 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 7,863August 2026 | 13,102August 2026 |
| Primary care network | Reading Central PCN | Reading Central PCN |
| Phone | 0118 9505121 | 0118 9582525 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 93.2% good or very good323 answers, June 2026 |
| Appointments (one month) | 3,820 in August 2026Same day 28.5%; face to face 66.5% | 5,725 in August 2026Same day 35.5%; face to face 64.8% |
| Antibiotic items per STAR-PU (one year) | 0.57England 0.74, April 2025 to March 2026 | 0.87England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.2 qualified permanent2.9 including trainees and locums6,410 patients per permanent GP | 7.5 qualified permanent7.5 including trainees and locums1,752 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.