Walsall · Compare
Chapel Street Surgery vs High Street Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Chapel Street Surgery’s Practice Grade is clearly higher than High Street Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Chapel Street SurgeryWS3 4LN | High Street SurgeryWS3 4LX |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 89.2likely range 86.6 to 91.0117 survey answersClearly higher | 63.9likely range 60.2 to 67.3112 survey answers |
| Label (against the England average) | Patients: clearly above the England average | No label |
| Patients who describe the practice as good | 90.7%likely range 88.6% to 92.5%, 117 answersClearly higher | 57.6%likely range 53.2% to 61.9%, 112 answers |
| Access (mean of the two below) | 85.4%likely range 78.3% to 89.9% | 78.6%likely range 71.5% to 83.6% |
| Appointments within two weeks of booking | 90.4%likely range 81.0% to 95.4%, 1,030 appointments | 91.6%likely range 81.6% to 96.4%, 881 appointments |
| Calls answered by the practice | 80.3%likely range 69.7% to 87.8%, 1,513 calls | 65.4%likely range 55.4% to 74.2%, 1,979 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 91.8%likely range 89.7% to 93.5%, 112 answers | 60.6%likely range 56.1% to 64.9%, 107 answers |
| Reception and admin team | 96.0%likely range 94.4% to 97.1%, 116 answers | 83.9%likely range 80.3% to 87.0%, 107 answers |
| Having a preferred professional | 41.1%likely range 37.9% to 44.5%, 117 answers | 22.2%likely range 18.7% to 26.1%, 111 answers |
| Seeing your preferred professional | 67.7%likely range 62.0% to 72.9%, 40 answers | 40.7%likely range 32.5% to 49.5%, 30 answers |
| Knowing the next step | 96.4%likely range 95.0% to 97.5%, 114 answers | 78.4%likely range 74.4% to 81.9%, 105 answers |
| Contacting the practice | 87.5%likely range 85.1% to 89.5%, 116 answers | 55.1%likely range 50.7% to 59.5%, 112 answers |
| Wait for an appointment | 77.5%likely range 74.4% to 80.3%, 104 answers | 49.9%likely range 45.1% to 54.6%, 97 answers |
| Being listened to | 96.3%likely range 94.8% to 97.4%, 111 answers | 67.1%likely range 62.8% to 71.2%, 109 answers |
| Care and concern | 93.8%likely range 91.9% to 95.2%, 112 answers | 70.2%likely range 65.9% to 74.2%, 107 answers |
| Confidence and trust | 95.3%likely range 93.7% to 96.6%, 112 answers | 75.8%likely range 71.7% to 79.4%, 108 answers |
| Involvement in decisions | 98.6%likely range 97.5% to 99.2%, 109 answers | 76.9%likely range 72.7% to 80.6%, 102 answers |
| Needs met | 96.3%likely range 94.8% to 97.4%, 112 answers | 80.0%likely range 76.1% to 83.4%, 106 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 88.9%likely range 67.2% to 96.9%, 18 patients | 90.0%likely range 78.6% to 95.7%, 50 patients |
| Children at 18 months | 95.0%likely range 76.4% to 99.1%, 20 patients | 95.9%likely range 86.3% to 98.9%, 49 patients |
| Children at 5 years | 100.0%likely range 77.2% to 100.0%, 13 patients | 94.4%likely range 81.9% to 98.5%, 36 patients |
| Women aged 25 to 49 | 78.0%likely range 73.3% to 82.2%, 328 patients | 79.6%likely range 76.3% to 82.6%, 619 patients |
| Women aged 50 to 64 | 84.8%likely range 80.0% to 88.7%, 264 patients | 80.6%likely range 75.4% to 84.9%, 268 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 2,557August 2026 | 3,462August 2026 |
| Primary care network | Walsall East 1 PCN | Walsall East 1 PCN |
| Phone | 01922 685858 | 01922 683857 |
| Friends and Family Test (its own feedback) | 99.2% good or very good123 answers, June 2026 | 96.3% good or very good80 answers, June 2026 |
| Appointments (one month) | 1,640 in August 2026Same day 32.5%; face to face 55.3% | 1,438 in August 2026Same day 40.1%; face to face 78.4% |
| Antibiotic items per STAR-PU (one year) | 0.83England 0.74, April 2025 to March 2026 | 0.71England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.3 qualified permanent2.3 including trainees and locums1,096 patients per permanent GP | 1.0 qualified permanent1.9 including trainees and locums3,462 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s whole margin of error lies above every other practice’s here. When the margins overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.