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Carterknowle & Dore Medical Practice vs Hollies Medical Centre

Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.

Can the survey tell them apart?

Carterknowle & Dore Medical Practice and Hollies Medical Centre cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.

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Side by side

MeasureCarterknowle & Dore Medical PracticeS7 2DWHollies Medical CentreS11 9AL
Practice score (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice score84.495% interval 75.0 to 88.9113 survey answers79.995% interval 71.0 to 85.4122 survey answers
Label (against the England average)Cannot be told apart from the England averageCannot be told apart from the England average
Patients who describe the practice as good89.7%95% interval 76.4% to 95.9%, 113 answers83.3%95% interval 70.8% to 91.1%, 122 answers
Access (mean of the two below)71.9%95% interval 68.3% to 75.1%71.7%95% interval 67.8% to 75.1%
Appointments within two weeks of booking72.5%95% interval 67.1% to 77.3%, 4,386 appointments81.2%95% interval 77.3% to 84.6%, 6,801 appointments
Calls answered by the practice71.1%95% interval 66.5% to 75.4%, 8,287 callsNot in the grade: no phone data
More survey questions (not part of the rating)
Getting through on the phone82.1%95% interval 66.7% to 91.3%, 105 answers56.3%95% interval 41.7% to 69.9%, 104 answers
Reception and admin team95.3%95% interval 83.6% to 98.8%, 111 answers92.5%95% interval 81.8% to 97.1%, 119 answers
Having a preferred professional14.5%95% interval 6.7% to 28.7%, 113 answers21.9%95% interval 12.8% to 34.9%, 123 answers
Seeing your preferred professionalNot shown: fewer than 30 answersNot shown: fewer than 30 answers
Knowing the next step93.8%95% interval 81.5% to 98.1%, 111 answers90.5%95% interval 79.3% to 95.9%, 120 answers
Contacting the practice88.2%95% interval 74.5% to 95.0%, 112 answers86.1%95% interval 74.1% to 93.1%, 121 answers
Wait for an appointment75.2%95% interval 59.1% to 86.4%, 104 answers92.7%95% interval 81.9% to 97.3%, 116 answers
Being listened to91.1%95% interval 77.9% to 96.7%, 111 answers87.3%95% interval 75.3% to 93.9%, 119 answers
Care and concern91.6%95% interval 78.5% to 97.0%, 110 answers88.6%95% interval 77.0% to 94.8%, 120 answers
Confidence and trust97.2%95% interval 86.2% to 99.5%, 110 answers95.3%95% interval 85.4% to 98.6%, 118 answers
Involvement in decisions96.5%95% interval 84.7% to 99.3%, 104 answers93.9%95% interval 83.4% to 97.9%, 115 answers
Needs met95.8%95% interval 84.3% to 99.0%, 111 answers91.1%95% interval 80.1% to 96.3%, 120 answers
Vaccinations and screening (NHS England QOF, not part of the rating)
Babies at 8 months95.5%95% interval 89.9% to 98.1%, 111 patients100.0%95% interval 96.2% to 100.0%, 97 patients
Children at 18 months88.8%95% interval 82.1% to 93.2%, 125 patients95.7%95% interval 90.2% to 98.1%, 115 patients
Children at 5 years95.1%95% interval 90.7% to 97.5%, 164 patients88.4%95% interval 81.5% to 93.0%, 121 patients
Women aged 25 to 4978.0%95% interval 76.2% to 79.7%, 2,097 patients73.3%95% interval 71.4% to 75.1%, 2,181 patients
Women aged 50 to 6481.8%95% interval 79.5% to 83.9%, 1,148 patients79.4%95% interval 76.6% to 82.0%, 880 patients
Facts (NHS England, not part of the rating)
Registered patients13,515August 202611,185August 2026
Primary care networkPorter Valley PCNPorter Valley PCN
Phone01142 2916860114 2550094
Friends and Family Test (its own feedback)98.1% good or very good108 answers, June 202696.9% good or very good65 answers, June 2026
Appointments (one month)6,755 in August 2026Same day 37.8%; face to face 49.0%7,324 in August 2026Same day 52.9%; face to face 54.2%
Antibiotic items per STAR-PU (one year)0.65England 0.74, April 2025 to March 20260.59England 0.74, April 2025 to March 2026
GPs (full-time equivalent)6.7 qualified permanent11.4 including trainees and locums2,027 patients per permanent GP5.4 qualified permanent9.3 including trainees and locums2,064 patients per permanent GP
CQC rating (a separate source)GoodGood

“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

The full pages

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences