Hounslow · Compare
Blue Wing Family Doctor Unit vs Chestnut Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Blue Wing Family Doctor Unit and Chestnut Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Blue Wing Family Doctor UnitTW3 3LN | Chestnut PracticeTW3 3LN |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 65.5likely range 57.3 to 72.0102 survey answers | 77.3likely range 68.5 to 83.693 survey answers |
| Label (against the England average) | No label | Cannot be told apart from the England average |
| Patients who describe the practice as good | 61.2%likely range 51.3% to 70.3%, 102 answers | 77.3%likely range 65.0% to 86.2%, 93 answers |
| Access (mean of the two below) | 75.5%likely range 60.8% to 78.7% | 77.0%likely range 72.1% to 81.0% |
| Appointments within two weeks of booking | 98.0%likely range 69.4% to 99.9%, 152 appointments | 75.1%likely range 68.5% to 80.7%, 2,886 appointments |
| Calls answered by the practice | 52.8%likely range 46.6% to 59.0%, 5,114 calls | 78.7%likely range 71.5% to 84.5%, 3,125 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 38.3%likely range 29.0% to 48.5%, 97 answers | 57.2%likely range 44.0% to 69.4%, 88 answers |
| Reception and admin team | 62.7%likely range 52.7% to 71.8%, 100 answers | 83.4%likely range 71.5% to 90.9%, 89 answers |
| Having a preferred professional | 69.4%likely range 59.7% to 77.7%, 102 answers | 62.6%likely range 49.8% to 73.9%, 93 answers |
| Seeing your preferred professional | 56.4%likely range 44.5% to 67.7%, 71 answers | 44.2%likely range 29.5% to 60.0%, 60 answers |
| Knowing the next step | 82.3%likely range 73.0% to 88.9%, 92 answers | 84.6%likely range 72.8% to 91.9%, 87 answers |
| Contacting the practice | 56.7%likely range 46.7% to 66.2%, 101 answers | 72.3%likely range 59.6% to 82.2%, 92 answers |
| Wait for an appointment | 42.2%likely range 32.4% to 52.7%, 93 answers | 46.0%likely range 33.1% to 59.5%, 82 answers |
| Being listened to | 78.1%likely range 68.7% to 85.3%, 99 answers | 88.5%likely range 77.5% to 94.5%, 88 answers |
| Care and concern | 83.6%likely range 74.9% to 89.7%, 101 answers | 83.5%likely range 71.7% to 91.1%, 89 answers |
| Confidence and trust | 85.8%likely range 77.3% to 91.5%, 99 answers | 87.2%likely range 76.0% to 93.7%, 89 answers |
| Involvement in decisions | 89.8%likely range 81.8% to 94.5%, 95 answers | 90.9%likely range 80.2% to 96.1%, 86 answers |
| Needs met | 87.6%likely range 79.4% to 92.8%, 99 answers | 90.0%likely range 79.0% to 95.5%, 85 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 98.5%likely range 92.0% to 99.7%, 67 patients | 96.0%likely range 86.5% to 98.9%, 50 patients |
| Children at 18 months | 95.2%likely range 86.7% to 98.3%, 62 patients | 97.7%likely range 88.2% to 99.6%, 44 patients |
| Children at 5 years | 96.8%likely range 91.0% to 98.9%, 94 patients | 88.9%likely range 77.8% to 94.8%, 54 patients |
| Women aged 25 to 49 | 68.2%likely range 65.9% to 70.5%, 1,603 patients | 66.0%likely range 63.4% to 68.5%, 1,329 patients |
| Women aged 50 to 64 | 72.4%likely range 69.1% to 75.4%, 749 patients | 76.8%likely range 73.3% to 79.9%, 637 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,794August 2026 | 7,379August 2026 |
| Primary care network | Hounslow Health PCN | Hounslow Health PCN |
| Phone | 020 86031300 | 020 86301400 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 98.0% good or very good153 answers, June 2026 |
| Appointments (one month) | 2,256 in August 2026Same day 17.5%; face to face 84.9% | 3,349 in August 2026Same day 33.5%; face to face 89.0% |
| Antibiotic items per STAR-PU (one year) | 0.71England 0.74, April 2025 to March 2026 | 0.56England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.7 qualified permanent2.7 including trainees and locums2,486 patients per permanent GP | 2.8 qualified permanent2.8 including trainees and locums2,687 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.