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Bishopsford Road Medical Centre vs Faccini House Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Bishopsford Road Medical Centre’s Practice score is clearly higher than Faccini House Surgery’s: its 95% interval lies wholly above.
Side by side
| Measure | Bishopsford Road Medical CentreSM4 6BH | Faccini House SurgerySM4 6RT |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 80.595% interval 76.9 to 83.5113 survey answersClearly higher | 68.295% interval 63.1 to 72.889 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 77.3%95% interval 72.7% to 81.4%, 113 answersClearly higher | 62.5%95% interval 56.0% to 68.5%, 89 answers |
| Access (mean of the two below) | 87.8%95% interval 82.3% to 91.1% | 81.5%95% interval 73.4% to 87.0% |
| Appointments within two weeks of booking | 99.5%95% interval 92.3% to 100.0%, 805 appointmentsClearly higher | 80.0%95% interval 68.9% to 87.8%, 1,019 appointments |
| Calls answered by the practice | 76.0%95% interval 67.7% to 82.7%, 2,558 calls | 83.0%95% interval 71.0% to 90.7%, 1,158 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 73.7%95% interval 68.8% to 78.0%, 111 answers | 56.6%95% interval 49.9% to 63.1%, 85 answers |
| Reception and admin team | 84.6%95% interval 80.4% to 88.0%, 112 answers | 76.0%95% interval 70.0% to 81.1%, 89 answers |
| Having a preferred professional | 25.9%95% interval 21.6% to 30.7%, 112 answers | 30.8%95% interval 25.2% to 37.1%, 89 answers |
| Seeing your preferred professional | 44.3%95% interval 34.8% to 54.2%, 33 answers | 48.2%95% interval 37.6% to 59.0%, 33 answers |
| Knowing the next step | 84.2%95% interval 79.9% to 87.8%, 105 answers | 84.7%95% interval 79.3% to 89.0%, 84 answers |
| Contacting the practice | 78.3%95% interval 73.6% to 82.3%, 110 answers | 63.3%95% interval 56.8% to 69.4%, 87 answers |
| Wait for an appointment | 82.6%95% interval 77.9% to 86.5%, 97 answers | 50.4%95% interval 43.5% to 57.3%, 78 answers |
| Being listened to | 76.9%95% interval 72.1% to 81.2%, 106 answers | 71.6%95% interval 65.3% to 77.2%, 87 answers |
| Care and concern | 78.9%95% interval 74.2% to 83.0%, 106 answers | 72.2%95% interval 65.9% to 77.7%, 87 answers |
| Confidence and trust | 90.0%95% interval 86.1% to 92.8%, 101 answers | 79.4%95% interval 73.6% to 84.3%, 87 answers |
| Involvement in decisions | 90.5%95% interval 86.8% to 93.3%, 100 answers | 83.9%95% interval 78.3% to 88.3%, 82 answers |
| Needs met | 89.1%95% interval 85.2% to 92.1%, 103 answers | 77.3%95% interval 71.2% to 82.4%, 85 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 87.0%95% interval 75.6% to 93.6%, 54 patients | 91.4%95% interval 77.6% to 97.0%, 35 patients |
| Children at 18 months | 93.0%95% interval 83.3% to 97.2%, 57 patients | 92.6%95% interval 76.6% to 97.9%, 27 patients |
| Children at 5 years | 85.7%95% interval 72.2% to 93.3%, 42 patients | 87.5%95% interval 71.9% to 95.0%, 32 patients |
| Women aged 25 to 49 | 70.0%95% interval 67.0% to 72.9%, 944 patients | 53.6%95% interval 49.9% to 57.2%, 713 patients |
| Women aged 50 to 64 | 73.1%95% interval 68.7% to 77.1%, 424 patients | 66.2%95% interval 61.4% to 70.8%, 385 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 4,900August 2026 | 4,130August 2026 |
| Primary care network | Carshalton PCN | Carshalton PCN |
| Phone | 020 86483187 | 020 86464282 |
| Friends and Family Test (its own feedback) | 89.0% good or very good127 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 2,073 in August 2026Same day 53.8%; face to face 51.0% | 1,268 in August 2026Same day 34.5%; face to face 95.6% |
| Antibiotic items per STAR-PU (one year) | 0.93England 0.74, April 2025 to March 2026 | 0.73England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.2 qualified permanent1.2 including trainees and locums4,176 patients per permanent GP | 1.1 qualified permanent2.4 including trainees and locums3,872 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.