Newcastle upon Tyne · Compare
Betts Avenue Medical Group vs Fenham Hall Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Betts Avenue Medical Group and Fenham Hall Surgery cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Betts Avenue Medical GroupNE15 6TQ | Fenham Hall SurgeryNE4 9XD |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 77.295% interval 64.7 to 84.685 survey answers | 81.495% interval 73.2 to 86.8107 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 81.0%95% interval 63.1% to 91.4%, 85 answers | 82.5%95% interval 70.9% to 90.1%, 107 answers |
| Access (mean of the two below) | 68.3%95% interval 64.6% to 71.6% | 78.7%95% interval 74.5% to 81.7%Clearly higher |
| Appointments within two weeks of booking | 64.2%95% interval 58.4% to 69.6%, 4,265 appointments | 96.4%95% interval 90.2% to 98.7%, 1,374 appointmentsClearly higher |
| Calls answered by the practice | 72.3%95% interval 67.9% to 76.2%, 9,221 callsClearly higher | 61.0%95% interval 55.3% to 66.4%, 6,057 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 76.9%95% interval 58.4% to 88.7%, 83 answers | 53.1%95% interval 39.5% to 66.2%, 91 answers |
| Reception and admin team | 97.0%95% interval 82.8% to 99.5%, 83 answers | 86.6%95% interval 75.4% to 93.2%, 102 answers |
| Having a preferred professional | 34.9%95% interval 20.1% to 53.3%, 85 answers | 28.5%95% interval 18.6% to 41.1%, 106 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 88.5%95% interval 71.3% to 96.0%, 80 answers | 84.8%95% interval 73.2% to 92.0%, 101 answers |
| Contacting the practice | 83.8%95% interval 66.0% to 93.3%, 82 answers | 77.1%95% interval 64.6% to 86.1%, 103 answers |
| Wait for an appointment | 67.1%95% interval 47.5% to 82.1%, 76 answers | 72.7%95% interval 59.5% to 82.8%, 97 answers |
| Being listened to | 86.4%95% interval 69.2% to 94.7%, 84 answers | 90.6%95% interval 80.3% to 95.8%, 104 answers |
| Care and concern | 86.3%95% interval 68.9% to 94.7%, 82 answers | 94.7%95% interval 85.6% to 98.2%, 104 answers |
| Confidence and trust | 90.8%95% interval 73.8% to 97.2%, 78 answers | 100.0%95% interval 93.7% to 100.0%, 103 answers |
| Involvement in decisions | 92.5%95% interval 75.2% to 98.0%, 73 answers | 96.2%95% interval 87.2% to 98.9%, 97 answers |
| Needs met | 89.7%95% interval 72.8% to 96.6%, 81 answers | 90.6%95% interval 80.0% to 95.9%, 99 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 92.5%95% interval 85.9% to 96.2%, 107 patients | 85.8%95% interval 78.2% to 91.1%, 113 patients |
| Children at 18 months | 88.3%95% interval 80.2% to 93.3%, 94 patients | 88.2%95% interval 81.2% to 92.9%, 119 patients |
| Children at 5 years | 87.4%95% interval 80.2% to 92.2%, 119 patients | 75.0%95% interval 67.2% to 81.4%, 140 patients |
| Women aged 25 to 49 | 69.7%95% interval 67.5% to 71.8%, 1,740 patients | 59.8%95% interval 57.6% to 61.9%, 1,999 patients |
| Women aged 50 to 64 | 74.1%95% interval 71.1% to 76.9%, 861 patients | 73.4%95% interval 70.1% to 76.4%, 751 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 10,253August 2026 | 10,777August 2026 |
| Primary care network | Newcastle Inner West PCN | Newcastle Inner West PCN |
| Phone | 0191 2742767 | 0191 2743724 |
| Friends and Family Test (its own feedback) | 93.2% good or very good427 answers, June 2026 | 92.3% good or very good365 answers, June 2026 |
| Appointments (one month) | 5,579 in August 2026Same day 29.7%; face to face 71.2% | 3,311 in August 2026Same day 36.9%; face to face 77.4% |
| Antibiotic items per STAR-PU (one year) | 1.22England 0.74, April 2025 to March 2026 | 0.81England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.5 qualified permanent3.5 including trainees and locums2,894 patients per permanent GP | 6.0 qualified permanent10.1 including trainees and locums1,782 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.