Southwark · Compare
Bermondsey Spa Medical Centre vs The New Mill Street Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Bermondsey Spa Medical Centre and The New Mill Street Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Bermondsey Spa Medical CentreSE16 4BL | The New Mill Street SurgerySE1 2BP |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 69.1likely range 59.2 to 77.496 survey answers | 77.7likely range 72.6 to 81.9122 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 67.0%likely range 52.9% to 78.7%, 96 answers | 74.6%likely range 67.7% to 80.4%, 122 answers |
| Access (mean of the two below) | 74.0%likely range 68.7% to 78.2% | 84.9%likely range 79.2% to 87.8%Clearly higher |
| Appointments within two weeks of booking | 88.9%likely range 81.7% to 93.4%, 1,731 appointments | 94.4%likely range 88.7% to 97.3%, 1,836 appointments |
| Calls answered by the practice | 59.0%likely range 51.4% to 66.2%, 3,478 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 54.0%likely range 39.7% to 67.6%, 91 answers | 73.2%likely range 65.7% to 79.6%, 104 answers |
| Reception and admin team | 72.1%likely range 57.8% to 83.0%, 92 answers | 88.8%likely range 83.3% to 92.6%, 120 answers |
| Having a preferred professional | 25.4%likely range 15.2% to 39.3%, 96 answers | 24.4%likely range 18.6% to 31.2%, 121 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 42.5%likely range 29.7% to 56.4%, 35 answers |
| Knowing the next step | 76.4%likely range 61.8% to 86.6%, 86 answers | 86.2%likely range 80.3% to 90.5%, 120 answers |
| Contacting the practice | 62.1%likely range 47.7% to 74.6%, 94 answers | 76.6%likely range 69.8% to 82.2%, 121 answers |
| Wait for an appointment | 53.6%likely range 38.4% to 68.1%, 80 answers | 51.9%likely range 44.4% to 59.3%, 115 answers |
| Being listened to | 82.5%likely range 69.0% to 90.8%, 92 answers | 82.2%likely range 75.8% to 87.1%, 118 answers |
| Care and concern | 81.9%likely range 68.5% to 90.4%, 93 answers | 79.4%likely range 72.8% to 84.8%, 117 answers |
| Confidence and trust | 88.2%likely range 75.7% to 94.7%, 91 answers | 94.2%likely range 89.7% to 96.8%, 117 answers |
| Involvement in decisions | 91.9%likely range 79.7% to 97.0%, 85 answers | 92.0%likely range 86.9% to 95.2%, 114 answers |
| Needs met | 85.0%likely range 71.9% to 92.6%, 92 answers | 87.4%likely range 81.6% to 91.5%, 119 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 80.0%likely range 70.3% to 87.1%, 85 patients | 94.9%likely range 86.1% to 98.3%, 59 patients |
| Children at 18 months | 74.1%likely range 63.9% to 82.2%, 85 patients | 92.5%likely range 80.1% to 97.4%, 40 patients |
| Children at 5 years | 58.2%likely range 46.3% to 69.3%, 67 patients | 88.2%likely range 65.7% to 96.7%, 17 patients |
| Women aged 25 to 49 | 63.3%likely range 61.5% to 65.2%, 2,611 patients | 62.8%likely range 60.8% to 64.8%, 2,168 patients |
| Women aged 50 to 64 | 83.4%likely range 80.7% to 85.8%, 803 patients | 77.1%likely range 72.8% to 80.8%, 423 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,440August 2026 | 6,969August 2026 |
| Primary care network | North Southwark PCN | North Southwark PCN |
| Phone | 020 34746000 | 020 72521817 |
| Friends and Family Test (its own feedback) | 76.2% good or very good122 answers, June 2026 | 94.9% good or very good117 answers, June 2026 |
| Appointments (one month) | 3,754 in August 2026Same day 30.1%; face to face 35.7% | 2,081 in August 2026Same day 58.5%; face to face 40.1% |
| Antibiotic items per STAR-PU (one year) | 0.58England 0.74, April 2025 to March 2026 | 0.36England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.3 qualified permanent3.3 including trainees and locums3,204 patients per permanent GP | 2.9 qualified permanent2.9 including trainees and locums2,387 patients per permanent GP |
| CQC rating (a separate source) | Good | – |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.