Hartlepool · Compare
Bankhouse Surgery vs Havelock Grange Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Bankhouse Surgery and Havelock Grange Practice cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Bankhouse SurgeryTS24 7PW | Havelock Grange PracticeTS24 7PW |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 73.695% interval 64.8 to 80.4115 survey answers | 60.995% interval 50.8 to 69.9125 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 73.6%95% interval 61.1% to 83.1%, 115 answers | 59.9%95% interval 45.5% to 72.7%, 125 answers |
| Access (mean of the two below) | 73.6%95% interval 69.6% to 77.1%Clearly higher | 63.1%95% interval 60.2% to 65.4% |
| Appointments within two weeks of booking | 78.1%95% interval 72.6% to 82.8%, 3,858 appointments | 94.9%95% interval 90.4% to 97.4%, 2,461 appointmentsClearly higher |
| Calls answered by the practice | 69.1%95% interval 63.3% to 74.3%, 5,669 callsClearly higher | 31.2%95% interval 27.6% to 35.0%, 12,293 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 43.9%95% interval 31.6% to 57.1%, 107 answers | 29.7%95% interval 18.4% to 44.3%, 121 answers |
| Reception and admin team | 78.4%95% interval 66.0% to 87.2%, 109 answers | 82.1%95% interval 68.5% to 90.7%, 122 answers |
| Having a preferred professional | 35.9%95% interval 24.8% to 48.7%, 113 answers | 28.8%95% interval 17.6% to 43.3%, 122 answers |
| Seeing your preferred professional | 36.1%95% interval 18.1% to 59.1%, 36 answers | 26.0%95% interval 9.8% to 53.2%, 37 answers |
| Knowing the next step | 75.5%95% interval 62.7% to 84.9%, 108 answers | 77.0%95% interval 62.3% to 87.2%, 114 answers |
| Contacting the practice | 64.8%95% interval 51.9% to 75.9%, 112 answers | 53.5%95% interval 39.1% to 67.4%, 120 answers |
| Wait for an appointment | 55.3%95% interval 41.9% to 67.9%, 102 answers | 60.8%95% interval 45.0% to 74.7%, 103 answers |
| Being listened to | 89.4%95% interval 78.9% to 95.0%, 113 answers | 88.7%95% interval 76.0% to 95.1%, 118 answers |
| Care and concern | 89.0%95% interval 78.3% to 94.8%, 112 answers | 87.8%95% interval 74.8% to 94.5%, 118 answers |
| Confidence and trust | 92.4%95% interval 82.6% to 96.9%, 111 answers | 94.3%95% interval 83.2% to 98.2%, 118 answers |
| Involvement in decisions | 92.0%95% interval 81.9% to 96.7%, 110 answers | 87.0%95% interval 73.5% to 94.1%, 112 answers |
| Needs met | 91.6%95% interval 81.6% to 96.4%, 112 answers | 88.1%95% interval 75.2% to 94.7%, 118 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 91.7%95% interval 84.9% to 95.6%, 108 patients | 87.7%95% interval 81.4% to 92.1%, 146 patients |
| Children at 18 months | 80.6%95% interval 71.7% to 87.2%, 98 patients | 89.0%95% interval 82.3% to 93.3%, 127 patients |
| Children at 5 years | 76.2%95% interval 67.2% to 83.3%, 105 patients | 81.2%95% interval 74.2% to 86.7%, 149 patients |
| Women aged 25 to 49 | 67.5%95% interval 65.2% to 69.7%, 1,631 patients | 71.7%95% interval 69.8% to 73.5%, 2,237 patients |
| Women aged 50 to 64 | 72.8%95% interval 69.8% to 75.6%, 903 patients | 67.2%95% interval 64.4% to 69.8%, 1,157 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 10,378August 2026 | 13,269August 2026 |
| Primary care network | One Life Hartlepool PCN | One Life Hartlepool PCN |
| Phone | 01429 274800 | 01429 272000 |
| Friends and Family Test (its own feedback) | 87.6% good or very good161 answers, June 2026 | 94.2% good or very good260 answers, June 2026 |
| Appointments (one month) | 4,282 in August 2026Same day 60.6%; face to face 89.0% | 5,882 in August 2026Same day 28.8%; face to face 75.4% |
| Antibiotic items per STAR-PU (one year) | 0.72England 0.74, April 2025 to March 2026 | 0.95England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.8 qualified permanent8.9 including trainees and locums1,517 patients per permanent GP | 5.4 qualified permanent11.6 including trainees and locums2,449 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.