East Staffordshire · Compare
Balance Street vs Northgate Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Balance Street and Northgate Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Balance StreetST14 8JG | Northgate SurgeryST14 7FN |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 87.9likely range 77.6 to 91.6113 survey answers | 90.9likely range 85.2 to 93.293 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 92.6%likely range 78.0% to 97.8%, 113 answers | 96.0%likely range 88.2% to 98.7%, 93 answers |
| Access (mean of the two below) | 76.7%likely range 73.5% to 79.5% | 78.8%likely range 73.4% to 83.1% |
| Appointments within two weeks of booking | 97.0%likely range 93.9% to 98.5%, 3,645 appointments | 91.8%likely range 85.5% to 95.6%, 1,791 appointments |
| Calls answered by the practice | 56.3%likely range 50.7% to 61.8%, 6,277 calls | 65.6%likely range 56.9% to 73.3%, 2,643 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 76.1%likely range 57.7% to 88.2%, 102 answers | 79.7%likely range 68.0% to 87.9%, 86 answers |
| Reception and admin team | 93.6%likely range 79.0% to 98.3%, 110 answers | 96.9%likely range 89.2% to 99.1%, 89 answers |
| Having a preferred professional | 58.8%likely range 41.4% to 74.3%, 113 answers | 36.7%likely range 26.1% to 48.8%, 93 answers |
| Seeing your preferred professional | 73.9%likely range 50.4% to 88.8%, 65 answers | 54.3%likely range 35.1% to 72.3%, 35 answers |
| Knowing the next step | 93.7%likely range 79.0% to 98.3%, 109 answers | 93.8%likely range 85.2% to 97.6%, 92 answers |
| Contacting the practice | 90.6%likely range 75.0% to 96.9%, 109 answers | 87.5%likely range 77.4% to 93.4%, 93 answers |
| Wait for an appointment | 89.8%likely range 73.7% to 96.5%, 106 answers | 85.8%likely range 74.8% to 92.5%, 85 answers |
| Being listened to | 96.1%likely range 82.3% to 99.2%, 109 answers | 94.3%likely range 85.9% to 97.8%, 92 answers |
| Care and concern | 96.0%likely range 82.2% to 99.2%, 108 answers | 95.7%likely range 87.6% to 98.6%, 91 answers |
| Confidence and trust | 96.4%likely range 82.8% to 99.3%, 108 answers | 97.1%likely range 89.5% to 99.2%, 89 answers |
| Involvement in decisions | 95.2%likely range 81.0% to 98.9%, 107 answers | 92.7%likely range 83.3% to 97.0%, 86 answers |
| Needs met | 96.5%likely range 83.0% to 99.4%, 110 answers | 97.7%likely range 90.6% to 99.5%, 91 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 97.1%likely range 91.7% to 99.0%, 102 patients | 97.5%likely range 91.2% to 99.3%, 79 patients |
| Children at 18 months | 96.9%likely range 91.2% to 98.9%, 96 patients | 94.1%likely range 87.0% to 97.5%, 85 patients |
| Children at 5 years | 96.5%likely range 92.1% to 98.5%, 143 patients | 92.1%likely range 83.8% to 96.3%, 76 patients |
| Women aged 25 to 49 | 74.1%likely range 72.1% to 75.9%, 2,040 patients | 78.6%likely range 76.2% to 80.7%, 1,245 patients |
| Women aged 50 to 64 | 78.9%likely range 76.7% to 80.9%, 1,447 patients | 77.9%likely range 74.6% to 80.8%, 687 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 14,175August 2026 | 7,417August 2026 |
| Primary care network | East Staffordshire PCN | East Staffordshire PCN |
| Phone | 01889 562145 | 01889 562010 |
| Friends and Family Test (its own feedback) | 94.8% good or very good579 answers, June 2026 | 94.0% good or very good183 answers, June 2026 |
| Appointments (one month) | 6,109 in August 2026Same day 45.6%; face to face 68.0% | 2,929 in August 2026Same day 50.1%; face to face 72.9% |
| Antibiotic items per STAR-PU (one year) | 1.39England 0.74, April 2025 to March 2026 | 1.43England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 9.6 qualified permanent9.6 including trainees and locums1,470 patients per permanent GP | 3.2 qualified permanent3.2 including trainees and locums2,347 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.