Nuneaton and Bedworth · Compare
Arbury Medical Centre vs Old Mill Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Arbury Medical Centre and Old Mill Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Arbury Medical CentreCV10 8LW | Old Mill SurgeryCV11 5PQ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 72.5likely range 63.4 to 79.6107 survey answers | 85.2likely range 74.9 to 89.8109 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 72.5%likely range 59.7% to 82.5%, 107 answers | 90.0%likely range 75.3% to 96.3%, 109 answers |
| Access (mean of the two below) | 72.4%likely range 67.5% to 76.5% | 74.0%likely range 70.6% to 77.0% |
| Appointments within two weeks of booking | 84.0%likely range 77.0% to 89.2%, 2,123 appointments | 83.3%likely range 79.0% to 86.9%, 5,177 appointments |
| Calls answered by the practice | 60.6%likely range 53.7% to 67.1%, 4,171 calls | 64.6%likely range 59.3% to 69.5%, 7,050 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 35.9%likely range 24.5% to 49.1%, 105 answers | 52.8%likely range 36.3% to 68.6%, 108 answers |
| Reception and admin team | 85.8%likely range 74.3% to 92.7%, 105 answers | 91.1%likely range 76.6% to 97.0%, 108 answers |
| Having a preferred professional | 25.5%likely range 15.9% to 38.2%, 106 answers | 38.0%likely range 23.5% to 55.0%, 108 answers |
| Seeing your preferred professional | 34.5%likely range 15.9% to 59.5%, 30 answers | 23.1%likely range 7.1% to 54.3%, 34 answers |
| Knowing the next step | 88.9%likely range 77.5% to 94.9%, 98 answers | 79.9%likely range 63.4% to 90.1%, 108 answers |
| Contacting the practice | 75.6%likely range 63.0% to 84.9%, 107 answers | 78.1%likely range 61.5% to 88.8%, 109 answers |
| Wait for an appointment | 60.0%likely range 46.4% to 72.1%, 99 answers | 69.5%likely range 51.9% to 82.8%, 102 answers |
| Being listened to | 88.7%likely range 77.6% to 94.6%, 104 answers | 90.6%likely range 76.0% to 96.7%, 108 answers |
| Care and concern | 75.3%likely range 62.5% to 84.8%, 104 answers | 88.8%likely range 73.7% to 95.7%, 107 answers |
| Confidence and trust | 83.2%likely range 71.3% to 90.8%, 105 answers | 93.0%likely range 79.0% to 97.9%, 108 answers |
| Involvement in decisions | 91.5%likely range 80.7% to 96.5%, 98 answers | 92.2%likely range 77.7% to 97.5%, 105 answers |
| Needs met | 88.8%likely range 77.8% to 94.8%, 103 answers | 91.7%likely range 77.2% to 97.3%, 106 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 87.9%likely range 80.0% to 92.9%, 99 patients | 94.2%likely range 89.1% to 97.1%, 139 patients |
| Children at 18 months | 93.8%likely range 87.2% to 97.1%, 97 patients | 86.4%likely range 79.8% to 91.1%, 140 patients |
| Children at 5 years | 87.9%likely range 81.5% to 92.3%, 141 patients | 83.7%likely range 77.4% to 88.6%, 166 patients |
| Women aged 25 to 49 | 67.4%likely range 65.0% to 69.6%, 1,603 patients | 69.4%likely range 67.5% to 71.2%, 2,413 patients |
| Women aged 50 to 64 | 73.3%likely range 70.1% to 76.3%, 768 patients | 78.5%likely range 76.0% to 80.9%, 1,062 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,568August 2026 | 13,562August 2026 |
| Primary care network | Nuneaton & Bedworth PCN | Nuneaton & Bedworth PCN |
| Phone | 024 76388555 | 024 76382554 |
| Friends and Family Test (its own feedback) | 85.6% good or very good236 answers, June 2026 | 95.8% good or very good215 answers, June 2026 |
| Appointments (one month) | 3,395 in August 2026Same day 49.5%; face to face 60.3% | 5,428 in August 2026Same day 48.7%; face to face 57.6% |
| Antibiotic items per STAR-PU (one year) | 0.74England 0.74, April 2025 to March 2026 | 0.72England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.1 qualified permanent7.8 including trainees and locums1,888 patients per permanent GP | 3.2 qualified permanent7.0 including trainees and locums4,238 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.