Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Western Road Surgery and The New Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Western Road SurgeryCM12 9DX× | The New SurgeryCM12 0AH× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 80.9likely range 71.5 to 86.5107 survey answers | 79.6likely range 72.3 to 85.088 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 84.4%likely range 71.1% to 92.2%, 107 answers | 78.4%likely range 68.2% to 86.0%, 88 answers |
| Access (mean of the two below) | 72.6%likely range 67.8% to 76.8% | 82.2%likely range 77.9% to 85.8%Clearly higher |
| Appointments within two weeks of booking | 72.5%likely range 65.3% to 78.8%, 2,541 appointments | 97.4%likely range 93.7% to 98.9%, 2,571 appointmentsClearly higher |
| Calls answered by the practice | 72.6%likely range 66.1% to 78.2%, 4,314 calls | 67.0%likely range 59.2% to 73.9%, 3,217 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 68.2%likely range 53.1% to 80.3%, 100 answers | 54.4%likely range 43.1% to 65.2%, 82 answers |
| Reception and admin team | 88.2%likely range 75.5% to 94.7%, 106 answers | 90.8%likely range 82.3% to 95.4%, 86 answers |
| Having a preferred professional | 28.1%likely range 17.0% to 42.6%, 106 answers | 12.0%likely range 6.5% to 21.0%, 86 answers |
| Seeing your preferred professional | 32.2%likely range 13.9% to 58.5%, 34 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 88.3%likely range 75.7% to 94.8%, 106 answers | 85.2%likely range 75.5% to 91.5%, 83 answers |
| Contacting the practice | 82.6%likely range 69.0% to 91.0%, 106 answers | 66.5%likely range 55.4% to 76.0%, 85 answers |
| Wait for an appointment | 76.0%likely range 60.9% to 86.6%, 95 answers | 84.1%likely range 73.7% to 90.8%, 77 answers |
| Being listened to | 83.4%likely range 69.7% to 91.7%, 103 answers | 77.4%likely range 66.6% to 85.5%, 81 answers |
| Care and concern | 81.8%likely range 67.8% to 90.6%, 102 answers | 78.7%likely range 68.1% to 86.5%, 82 answers |
| Confidence and trust | 88.4%likely range 75.8% to 94.9%, 105 answers | 84.2%likely range 74.3% to 90.8%, 82 answers |
| Involvement in decisions | 90.2%likely range 77.6% to 96.1%, 100 answers | 87.2%likely range 77.3% to 93.1%, 76 answers |
| Needs met | 91.9%likely range 80.1% to 97.0%, 104 answers | 84.7%likely range 74.8% to 91.2%, 81 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 86.9%likely range 80.1% to 91.7%, 130 patients | 86.0%likely range 74.7% to 92.7%, 57 patients |
| Children at 18 months | 87.6%likely range 80.8% to 92.2%, 129 patients | 81.5%likely range 70.4% to 89.1%, 65 patients |
| Children at 5 years | 88.6%likely range 82.2% to 92.8%, 140 patients | 94.0%likely range 86.7% to 97.4%, 83 patients |
| Women aged 25 to 49 | 78.3%likely range 76.4% to 80.0%, 2,058 patients | 78.5%likely range 75.9% to 80.9%, 1,047 patients |
| Women aged 50 to 64 | 79.7%likely range 77.4% to 81.8%, 1,245 patients | 77.7%likely range 74.1% to 80.9%, 587 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 13,068August 2026 | 6,749August 2026 |
| Primary care network | Billericay PCN | Billericay PCN |
| Phone | 01277 658117 | 01277 633144 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 82.6% good or very good23 answers, June 2026 |
| Appointments (one month) | 4,059 in August 2026Same day 35.9%; face to face 92.9% | 3,093 in August 2026Same day 70.0%; face to face 52.0% |
| Antibiotic items per STAR-PU (one year) | 0.72England 0.74, April 2025 to March 2026 | 0.64England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.8 qualified permanent6.8 including trainees and locums2,269 patients per permanent GP | 2.0 qualified permanent2.0 including trainees and locums3,330 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.