Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
West Street Surgery and Priory Gardens Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | West Street SurgeryLU6 1SF× | Priory Gardens SurgeryLU5 4JD× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 82.3likely range 75.5 to 86.7111 survey answers | 79.1likely range 66.7 to 86.9102 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 85.7%likely range 76.1% to 91.9%, 111 answers | 78.3%likely range 60.7% to 89.4%, 102 answers |
| Access (mean of the two below) | 74.2%likely range 70.9% to 77.3% | 80.7%likely range 77.9% to 83.1%Clearly higher |
| Appointments within two weeks of booking | 79.5%likely range 75.4% to 83.1%, 6,521 appointments | 94.0%likely range 91.1% to 96.0%, 5,598 appointmentsClearly higher |
| Calls answered by the practice | 68.8%likely range 63.5% to 73.7%, 6,524 calls | 67.3%likely range 62.6% to 71.7%, 8,525 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 76.7%likely range 65.5% to 85.1%, 103 answers | 70.1%likely range 51.0% to 84.1%, 91 answers |
| Reception and admin team | 92.0%likely range 83.5% to 96.4%, 108 answers | 87.5%likely range 70.8% to 95.3%, 99 answers |
| Having a preferred professional | 30.5%likely range 21.2% to 41.7%, 111 answers | 29.5%likely range 16.2% to 47.5%, 102 answers |
| Seeing your preferred professional | 34.2%likely range 17.8% to 55.5%, 33 answers | 46.3%likely range 21.5% to 73.1%, 38 answers |
| Knowing the next step | 89.0%likely range 79.7% to 94.4%, 107 answers | 73.7%likely range 54.8% to 86.6%, 93 answers |
| Contacting the practice | 85.4%likely range 75.6% to 91.6%, 111 answers | 62.9%likely range 44.6% to 78.1%, 98 answers |
| Wait for an appointment | 76.1%likely range 64.7% to 84.6%, 101 answers | 71.6%likely range 51.7% to 85.6%, 84 answers |
| Being listened to | 90.3%likely range 81.2% to 95.3%, 104 answers | 91.1%likely range 75.1% to 97.2%, 98 answers |
| Care and concern | 88.0%likely range 78.4% to 93.7%, 105 answers | 92.2%likely range 76.7% to 97.7%, 99 answers |
| Confidence and trust | 94.9%likely range 86.8% to 98.1%, 102 answers | 94.9%likely range 80.1% to 98.8%, 97 answers |
| Involvement in decisions | 91.6%likely range 82.3% to 96.2%, 97 answers | 88.8%likely range 71.9% to 96.1%, 94 answers |
| Needs met | 92.8%likely range 84.2% to 96.9%, 103 answers | 87.5%likely range 70.8% to 95.3%, 99 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.6%likely range 83.5% to 94.8%, 106 patients | 80.0%likely range 74.6% to 84.5%, 250 patients |
| Children at 18 months | 86.1%likely range 78.3% to 91.4%, 108 patients | 82.0%likely range 77.2% to 86.1%, 284 patients |
| Children at 5 years | 84.7%likely range 77.2% to 90.1%, 118 patients | 82.7%likely range 77.7% to 86.7%, 271 patients |
| Women aged 25 to 49 | 80.6%likely range 78.8% to 82.3%, 1,953 patients | 60.7%likely range 59.1% to 62.2%, 3,788 patients |
| Women aged 50 to 64 | 88.4%likely range 86.4% to 90.2%, 1,072 patients | 71.6%likely range 69.1% to 74.1%, 1,241 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 12,225August 2026 | 18,404August 2026 |
| Primary care network | Chiltern Hills PCN | Chiltern Hills PCN |
| Phone | 01582 664401 | 01582 699622 |
| Friends and Family Test (its own feedback) | 90.6% good or very good329 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 8,112 in August 2026Same day 31.0%; face to face 49.9% | 10,338 in August 2026Same day 70.5%; face to face 51.9% |
| Antibiotic items per STAR-PU (one year) | 0.77England 0.74, April 2025 to March 2026 | 0.66England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.3 qualified permanent8.2 including trainees and locums1,934 patients per permanent GP | 5.1 qualified permanent8.8 including trainees and locums3,585 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.