Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
West Point Medical Centre and Hawthorn MC cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | West Point Medical CentreM19 2AF× | Hawthorn MCM14 6FS× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 82.4likely range 74.2 to 87.9100 survey answers | 72.8likely range 64.1 to 80.086 survey answers |
| Label (against the England average) | Patients: cannot be told apart from the England average | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 83.0%likely range 71.4% to 90.5%, 100 answers | 68.2%likely range 55.9% to 78.4%, 86 answers |
| Access (mean of the two below) | 81.0%likely range 75.4% to 85.3% | 83.4%likely range 79.1% to 86.8% |
| Appointments within two weeks of booking | 79.8%likely range 70.0% to 86.9%, 1,309 appointments | 90.9%likely range 85.9% to 94.2%, 2,940 appointments |
| Calls answered by the practice | 82.2%likely range 76.5% to 86.8%, 4,328 calls | 75.8%likely range 68.9% to 81.7%, 3,560 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 70.7%likely range 57.9% to 80.8%, 99 answers | 54.9%likely range 42.2% to 67.0%, 80 answers |
| Reception and admin team | 82.4%likely range 70.6% to 90.1%, 98 answers | 66.9%likely range 54.3% to 77.4%, 83 answers |
| Having a preferred professional | 41.8%likely range 30.0% to 54.6%, 100 answers | 39.0%likely range 27.9% to 51.4%, 86 answers |
| Seeing your preferred professional | 35.6%likely range 19.9% to 55.1%, 44 answers | 58.9%likely range 38.9% to 76.3%, 33 answers |
| Knowing the next step | 79.4%likely range 67.2% to 87.8%, 98 answers | 75.5%likely range 63.1% to 84.7%, 80 answers |
| Contacting the practice | 72.8%likely range 60.2% to 82.6%, 99 answers | 66.2%likely range 53.8% to 76.8%, 84 answers |
| Wait for an appointment | 65.5%likely range 52.1% to 76.9%, 91 answers | 65.4%likely range 52.0% to 76.7%, 74 answers |
| Being listened to | 86.4%likely range 75.2% to 93.0%, 98 answers | 95.0%likely range 86.1% to 98.3%, 79 answers |
| Care and concern | 83.3%likely range 71.7% to 90.8%, 98 answers | 86.7%likely range 75.6% to 93.2%, 79 answers |
| Confidence and trust | 91.0%likely range 80.7% to 96.1%, 96 answers | 95.0%likely range 86.1% to 98.3%, 79 answers |
| Involvement in decisions | 84.5%likely range 72.4% to 91.8%, 91 answers | 92.2%likely range 82.0% to 96.8%, 76 answers |
| Needs met | 89.0%likely range 78.2% to 94.8%, 96 answers | 89.7%likely range 79.3% to 95.2%, 80 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 85.2%likely range 77.3% to 90.7%, 108 patients | 87.7%likely range 78.2% to 93.4%, 73 patients |
| Children at 18 months | 88.2%likely range 80.8% to 93.0%, 110 patients | 87.5%likely range 77.9% to 93.3%, 72 patients |
| Children at 5 years | 82.4%likely range 73.3% to 88.9%, 91 patients | 86.9%likely range 76.2% to 93.2%, 61 patients |
| Women aged 25 to 49 | 52.6%likely range 50.1% to 55.1%, 1,539 patients | 59.7%likely range 56.9% to 62.4%, 1,220 patients |
| Women aged 50 to 64 | 66.7%likely range 62.7% to 70.6%, 541 patients | 75.5%likely range 69.9% to 80.3%, 257 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 8,210August 2026 | 6,075August 2026 |
| Primary care network | Gorton and Levenshulme PCN | Gorton and Levenshulme PCN |
| Phone | 0161 2485100 | 0161 2206080 |
| Friends and Family Test (its own feedback) | 92.3% good or very good65 answers, June 2026 | 88.4% good or very good112 answers, June 2026 |
| Appointments (one month) | 2,594 in August 2026Same day 32.4%; face to face 77.2% | 3,544 in August 2026Same day 65.1%; face to face 86.0% |
| Antibiotic items per STAR-PU (one year) | 0.56England 0.74, April 2025 to March 2026 | 1.76England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.0 qualified permanent7.8 including trainees and locums2,072 patients per permanent GP | 4.5 qualified permanent5.4 including trainees and locums1,340 patients per permanent GP |
| CQC rating (a separate source) | Good | Outstanding |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.