Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Waltham Road Medical Centre and Eastcourt Lane Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Waltham Road Medical CentreME8 6XQ× | Eastcourt Lane SurgeryME8 6EY× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 90.0likely range 85.0 to 91.1107 survey answers | 83.5likely range 80.7 to 85.7103 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 91.2%likely range 90.4% to 92.0%, 107 answersClearly higher | 84.4%likely range 82.1% to 86.5%, 103 answers |
| Access (mean of the two below) | 87.2%likely range 70.5% to 90.0% | 81.1%likely range 73.7% to 86.6% |
| Appointments within two weeks of booking | 96.7%likely range 80.0% to 99.5%, 336 appointments | 98.1%likely range 89.9% to 99.7%, 790 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 64.0%likely range 51.6% to 74.8%, 1,308 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 84.8%likely range 83.7% to 85.8%, 103 answers | 86.6%likely range 84.3% to 88.5%, 99 answers |
| Reception and admin team | 96.1%likely range 95.5% to 96.6%, 109 answers | 85.9%likely range 83.7% to 87.9%, 99 answers |
| Having a preferred professional | 42.3%likely range 40.9% to 43.7%, 107 answers | 29.9%likely range 27.2% to 32.7%, 102 answers |
| Seeing your preferred professional | 65.1%likely range 62.9% to 67.2%, 44 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 97.1%likely range 96.6% to 97.5%, 106 answers | 90.8%likely range 88.8% to 92.4%, 96 answers |
| Contacting the practice | 93.1%likely range 92.3% to 93.7%, 108 answers | 85.6%likely range 83.4% to 87.6%, 98 answers |
| Wait for an appointment | 92.7%likely range 91.8% to 93.4%, 99 answers | 91.6%likely range 89.6% to 93.2%, 90 answers |
| Being listened to | 97.4%likely range 97.0% to 97.9%, 106 answers | 87.9%likely range 85.8% to 89.8%, 98 answers |
| Care and concern | 90.9%likely range 90.1% to 91.7%, 106 answers | 87.9%likely range 85.7% to 89.7%, 97 answers |
| Confidence and trust | 97.5%likely range 97.0% to 97.9%, 106 answers | 89.3%likely range 87.2% to 91.0%, 96 answers |
| Involvement in decisions | 97.3%likely range 96.7% to 97.7%, 102 answers | 96.2%likely range 94.9% to 97.3%, 93 answers |
| Needs met | 92.0%likely range 91.2% to 92.8%, 105 answers | 97.6%likely range 96.4% to 98.4%, 98 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | Fewer than 10 eligible patients | 88.9%likely range 67.2% to 96.9%, 18 patients |
| Children at 18 months | Fewer than 10 eligible patients | 88.9%likely range 67.2% to 96.9%, 18 patients |
| Children at 5 years | 90.0%likely range 59.6% to 98.2%, 10 patients | 88.2%likely range 65.7% to 96.7%, 17 patients |
| Women aged 25 to 49 | 88.3%likely range 82.6% to 92.3%, 171 patients | 74.5%likely range 69.6% to 78.9%, 330 patients |
| Women aged 50 to 64 | 85.3%likely range 77.8% to 90.6%, 116 patients | 75.2%likely range 68.9% to 80.7%, 202 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 1,333August 2026 | 2,328August 2026 |
| Primary care network | Medway Rainham PCN | Medway Rainham PCN |
| Phone | 01634 231074 | 01634 232144 |
| Friends and Family Test (its own feedback) | 93.3% good or very good15 answers, June 2026 | 96.1% good or very good51 answers, June 2026 |
| Appointments (one month) | 688 in August 2026Same day 29.9%; face to face 43.8% | 910 in August 2026Same day 51.3%; face to face 43.0% |
| Antibiotic items per STAR-PU (one year) | 0.81England 0.74, April 2025 to March 2026 | 0.75England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.0 qualified permanent1.0 including trainees and locums1,333 patients per permanent GP | 1.0 qualified permanent1.1 including trainees and locums2,328 patients per permanent GP |
| CQC rating (a separate source) | Requires improvement | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.