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Practice Grade
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Compare GP practices side by side

Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.

Comparison

Upwell Street Surgery’s Practice Grade is clearly higher than Page Hall Medical Centre’s: its likely range lies wholly above.

A page for this pair

MeasureUpwell Street SurgeryS4 8AN×Page Hall Medical CentreS4 8GB×
Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice Grade81.1likely range 76.3 to 84.8103 survey answersClearly higher53.1likely range 46.3 to 60.0108 survey answers
Label (against the England average)Cannot be told apart from the England averageNo label
Patients who describe the practice as good79.9%likely range 73.5% to 85.1%, 103 answersClearly higher47.9%likely range 38.8% to 57.2%, 108 answers
Access (mean of the two below)83.6%likely range 77.8% to 86.9%Clearly higher65.2%likely range 56.6% to 72.3%
Appointments within two weeks of booking93.1%likely range 87.3% to 96.4%, 1,909 appointmentsClearly higher74.7%likely range 66.1% to 81.8%, 1,777 appointments
Calls answered by the practiceNot in the grade: no phone dataNot in the grade: no phone data
More survey questions (not part of the grade)
Getting through on the phone63.5%likely range 56.0% to 70.4%, 95 answers26.6%likely range 19.1% to 35.8%, 103 answers
Reception and admin team81.7%likely range 75.3% to 86.7%, 100 answers60.8%likely range 51.2% to 69.7%, 102 answers
Having a preferred professional27.4%likely range 21.4% to 34.3%, 102 answers35.1%likely range 26.8% to 44.4%, 108 answers
Seeing your preferred professionalNot shown: fewer than 30 answers24.9%likely range 13.6% to 41.3%, 36 answers
Knowing the next step89.3%likely range 83.6% to 93.2%, 91 answers68.6%likely range 58.3% to 77.3%, 88 answers
Contacting the practice74.0%likely range 67.1% to 79.9%, 100 answers38.4%likely range 29.8% to 47.8%, 106 answers
Wait for an appointment74.2%likely range 66.9% to 80.3%, 91 answers35.7%likely range 26.6% to 45.9%, 91 answers
Being listened to87.5%likely range 81.8% to 91.6%, 98 answers81.2%likely range 72.5% to 87.6%, 101 answers
Care and concern87.2%likely range 81.4% to 91.3%, 99 answers75.9%likely range 66.6% to 83.2%, 99 answers
Confidence and trust90.7%likely range 85.4% to 94.2%, 97 answers90.0%likely range 82.6% to 94.4%, 101 answers
Involvement in decisions95.3%likely range 91.0% to 97.6%, 97 answers86.0%likely range 77.9% to 91.5%, 98 answers
Needs met92.2%likely range 87.3% to 95.3%, 99 answers82.4%likely range 73.3% to 88.8%, 91 answers
Vaccinations and screening (NHS England QOF, not part of the grade)
Babies at 8 months78.2%likely range 68.4% to 85.5%, 87 patients73.8%likely range 65.5% to 80.7%, 126 patients
Children at 18 months67.9%likely range 57.0% to 77.3%, 78 patients68.5%likely range 59.3% to 76.5%, 108 patients
Children at 5 years69.1%likely range 57.4% to 78.8%, 68 patients51.4%likely range 42.1% to 60.6%, 109 patients
Women aged 25 to 4950.2%likely range 46.9% to 53.6%, 848 patients43.8%likely range 41.1% to 46.5%, 1,302 patients
Women aged 50 to 6470.9%likely range 65.7% to 75.6%, 316 patients61.6%likely range 57.0% to 66.0%, 440 patients
Facts (NHS England, not part of the grade)
Registered patients5,041August 20267,468August 2026
Primary care networkFoundry PCNFoundry PCN
Phone0345 12028260114 2617245
Friends and Family Test (its own feedback)83.6% good or very good73 answers, June 202644.2% good or very good86 answers, June 2026
Appointments (one month)3,748 in August 2026Same day 49.9%; face to face 53.7%3,578 in August 2026Same day 33.0%; face to face 38.1%
Antibiotic items per STAR-PU (one year)1.03England 0.74, April 2025 to March 20260.57England 0.74, April 2025 to March 2026
GPs (full-time equivalent)3.6 qualified permanent8.5 including trainees and locums1,393 patients per permanent GP3.8 qualified permanent6.8 including trainees and locums1,972 patients per permanent GP
CQC rating (a separate source)GoodGood

“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

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How to read it

The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences