Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Upper Norwood Group Practice and Auckland Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Upper Norwood Group PracticeSE19 2NT× | Auckland SurgerySE19 2DF× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 89.4likely range 80.4 to 92.6108 survey answers | 77.4likely range 69.4 to 82.890 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 93.7%likely range 80.9% to 98.1%, 108 answers | 82.1%likely range 70.9% to 89.6%, 90 answers |
| Access (mean of the two below) | 79.3%likely range 76.6% to 81.7%Clearly higher | 66.2%likely range 60.7% to 71.1% |
| Appointments within two weeks of booking | 96.9%likely range 94.7% to 98.2%, 6,111 appointmentsClearly higher | 86.8%likely range 79.1% to 92.0%, 1,622 appointments |
| Calls answered by the practice | 61.6%likely range 56.7% to 66.2%, 8,359 callsClearly higher | 45.5%likely range 37.6% to 53.7%, 3,024 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 84.5%likely range 69.4% to 92.9%, 106 answers | 62.7%likely range 50.2% to 73.7%, 87 answers |
| Reception and admin team | 89.4%likely range 75.5% to 95.9%, 108 answers | 88.1%likely range 77.8% to 94.0%, 89 answers |
| Having a preferred professional | 43.4%likely range 28.9% to 59.2%, 110 answers | 28.0%likely range 18.5% to 40.0%, 90 answers |
| Seeing your preferred professional | 64.6%likely range 40.5% to 82.9%, 49 answers | 25.4%likely range 12.1% to 45.8%, 34 answers |
| Knowing the next step | 90.9%likely range 77.1% to 96.7%, 107 answers | 82.3%likely range 70.8% to 89.9%, 86 answers |
| Contacting the practice | 93.8%likely range 81.0% to 98.2%, 107 answers | 70.8%likely range 58.6% to 80.6%, 88 answers |
| Wait for an appointment | 87.8%likely range 73.0% to 95.0%, 103 answers | 64.6%likely range 51.7% to 75.6%, 82 answers |
| Being listened to | 96.6%likely range 85.0% to 99.3%, 108 answers | 86.3%likely range 75.4% to 92.8%, 85 answers |
| Care and concern | 96.6%likely range 84.8% to 99.3%, 106 answers | 83.7%likely range 72.2% to 91.0%, 83 answers |
| Confidence and trust | 98.3%likely range 87.6% to 99.8%, 109 answers | 90.0%likely range 79.8% to 95.4%, 84 answers |
| Involvement in decisions | 97.4%likely range 85.7% to 99.6%, 102 answers | 91.2%likely range 80.9% to 96.2%, 80 answers |
| Needs met | 96.6%likely range 84.9% to 99.3%, 107 answers | 88.2%likely range 77.8% to 94.1%, 86 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 95.7%likely range 90.8% to 98.0%, 138 patients | 96.7%likely range 90.7% to 98.9%, 90 patients |
| Children at 18 months | 94.0%likely range 89.1% to 96.8%, 151 patients | 80.0%likely range 70.0% to 87.3%, 80 patients |
| Children at 5 years | 95.6%likely range 90.6% to 97.9%, 135 patients | 86.7%likely range 77.8% to 92.4%, 83 patients |
| Women aged 25 to 49 | 70.7%likely range 69.2% to 72.2%, 3,490 patients | 77.9%likely range 75.9% to 79.8%, 1,713 patients |
| Women aged 50 to 64 | 76.8%likely range 74.4% to 79.1%, 1,226 patients | 78.7%likely range 75.5% to 81.6%, 676 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 14,666August 2026 | 7,354August 2026 |
| Primary care network | One Thornton Heath PCN | One Thornton Heath PCN |
| Phone | 020 87716050 | 020 86535146 |
| Friends and Family Test (its own feedback) | 93.9% good or very good131 answers, June 2026 | 92.9% good or very good70 answers, June 2026 |
| Appointments (one month) | 6,819 in August 2026Same day 47.9%; face to face 51.4% | 4,752 in August 2026Same day 63.0%; face to face 47.3% |
| Antibiotic items per STAR-PU (one year) | 0.65England 0.74, April 2025 to March 2026 | 0.61England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 8.1 qualified permanent8.9 including trainees and locums1,818 patients per permanent GP | 4.0 qualified permanent4.0 including trainees and locums1,863 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.